I hardly ever leave reviews, but Green Motion was so poor that I feel others should be warned. Green Motion Edgware Road office staff are inattentive, unfriendly, standoffish, arrogant and clearly in the wrong jobs. As other drivers say here and on other forums, the company requires all sorts of documents you would not normally expect (I hire cars regularly in all sorts of locations and countries, so I kind of know what to expect). Paperwork was lousy, e.g. incorrect DVL number or driver address in the contract, etc. I asked whether the car could be provided with a full tank but was told it would need to be whatever was available. In the end, the car was provided with a part-full tank. You are required to return the same amount which is not exactly easy. If you return less, they will charge you a hefty fee. If you return more, tough luck - you lose! It's there in the small print, but just not a nice, ethical (but rather nasty) way of doing business. You are asked for your NI number, allegedly for checking your driving license (DVL) info which is such a wrong thing to be doing! They should be asking for a "checking code" instead which allows access to the same DVL info, without a need to divulge your NI. NI number is personal and highly sensitive and given they also have all your other personal details like your ID/passport, DVL, c/c statement (required as proof of address, apparently, as if the DVL was not proof enough), your address and your phone number, this is scary stuff. How can I have any certainty my details aren't going to get into the wrong hands and get misused?! I was firmly told I would not be able to return the car earlier (unless I pay), full stop. There's a steep admin fee for every instance of any other correspondence or fines that me come through to them after the rental, so watch out. Generally, you just constantly need to watch out in order not to be caught out, otherwise you pay dear. What a nasty business model that is. On return the car is inspected with a torch light, so make sure you do exactly the same and very thoroughly at the start of your rental to avoid nasty surprises (e.g. getting charged for damage you did not cause). Taking photos of all damage (even the smallest scratches) at the start, irrespective of whether it was marked on the report or not, is a good idea. In my case, the check-out was in a dark underground parking lot so not excatly easy to see all damage... No damage was found on my return, but over 3 days later I am still waiting for my £1,205 deposit to be unblocked. It's no small change, you know, but apparently, it'll take some 7 days to have my funds available! Last night I checked with my bank and Green Motion was still blocking the funds. Isn't it shocking in this day and time when most banking transactions are instantaneous? (BTW, it is virtually impossible to get through on the phone; When I called rentalcars.com through which I rented, they also couldn't get through!) To sum up - very bad customer service, unfriendly policies, lots of additional charges and generally an impression they just want to catch you out.. All in all, a very bad experience indeed. I will never use Green Motion again!