An openly fraudlent Company...if you don't take their Insurance you will be conned. GM Edinburgh charged me £650 for a cut to a tyre (where I held Video evidence to the contrary-yes they knowingly hired me a car with a cut to the tyre!) and scrapes to the underneath of the car (they said i should've checked under the car!)... It took me nearly a year with my credit card company to gain repayment. Also use super aggressive Eastern Europeans who enjoyed advising you of their charges just when you need to get to the Airport- you'd be mad to use these people. They appeared on a BBC (Inside Out) expose showing identical practices...google this and the Guardian Newspapers reviews. The Industry needs regulating