Avoid this company all costs. I dealt with the Newcastle Airport Branch. Do not be fooled by low rental prices a they will make up for this by charging you for pre-existing damage to cars of by forcing you to take out there insurance packages that are more than double the cost of the rental agreement. To start i was given a car below the standard of what i had booked online. The collection took place in heavy rain and i was told that the car was brand new and had been inspected and there was no damage whatsoever. The assistant then prompted me to sign the vehicle inspection sheet there and then without actually looking around the car. I inspected the car to find scratches large and small not highlighted seen by the company in their so called pre rental inspection. I was told that any scratch smaller than 25mm is disregarded but i had the larger scratches added to the vehicle inspection sheet. It was amazing that in heavy rain that i was still able to find marks on the car that they were unable to do so. The car was only used by myself but ion return to Green Motion the assistant miraculously managed to find am Almost invisible scratch instantaneously in the passenger side door aperture. It was almost as if he new exactly where he was going to look to generate more income from myself. This small was measured at less than 25mm. He informed me he would charge me £195 for the damage. This is against the regulations set out by the BVRLA Fair Wear and Tare Standards. The Agent i dealt with was called Mo Ikram pictured below. After trying to argue that i had not cause d the damage to the car and that it was not legal for them to charge me. I contacted my bank to find they had already started the process of claiming the £195 I explained to the assistant that due to this level of customer service they would lose out on any potential business from myself and in the long run lose more money than they would make by illegal charging me for pre existing damage. The assistant more or less admitted that they have to find damage to the cars and charge customers in order to make up for their low rental cost. I am currently trying to challenge the company but i will not be holding my breath and i will never use this company ever again