I have experience of 2 centres for Green Motion - Bristol and Edinburgh and they could not be more different. Bristol are super friendly, efficient and not mega suspicious when you return the car.
However, Edinburgh is a different thing altogether. When I walked in, all 4 staff were talking together and ignored me. They then made a big issue about the fact that my credit ard is in my middle name (whcih I am called), while my passport and driving licence have both my first and middle name. This escalated to the point where they were going to refuse me a call, when one of them (with very bad grace) said "Just give her one."
This really was the last straw as previously I was charged for damage underneath the car front, which you could only tell by running a hand under it! And I never park front into a space, so can't see how I could have damaged car.
The whole experience was so negative and abusive, that I came away feeling quite bruised and vowing never to use again, despite the nce staff in Bristol; it just left such a bad taste.
AVOID!!!!
5 years ago
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