Essentially I have the same story as most other people on here (and 90% of the fellow customers I witnessed being conned in the 2+ hours I spent waiting in their Birmingham airport office). The usual "you're going to have to buy our full cover for £300+ because xyz". So I'll skip over that part and cover some of the other substandard aspects of my experience with them, including the rotten cherry on the cake at the end. So having waited for an eternity and having just paid nearly double what I was expecting to pay for the rental and clearly unhappy about it the agent tells me he'll soften the blow by giving me an upgrade to a better car. I'd booked a VW Golf (or similar!!!), and felt sure I would be getting the cheaper "or similar" version before I even turned up as those are the kind of small marketing deceptions we have come to expect these days. Fine, I can live with that for the price, but then being told my upgrade was a Kia Ceed was just an insult. I'm fine with that car and didn't care about an upgrade either way but for him to just lie to my face that this was an upgrade was an insult. When I returned the car I asked another agent about it and he told me the Ceed is the Golf equivalent, confirming that there was in fact no upgrade. For the record I didn't see any VW's in their carpark on either occasion so the old '...sometimes due to high demand we have to offer an equivalent...' doesn't wash with these guys; they simply advertise better cars than they actually have. On my way home I get a call from the Green Motion agent telling me he’s given me the wrong keys and I’ll have to sign another set of documents. No biggie, but just another indicator of the attention to service you get here. I returned the car 45 minutes early (careful not to be more than a few hours early as that incurs a fine!), to find the office staffed by just one guy who was so spectacularly incompetent at his job that he had to phone his boss no less than 4 times while dealing with customers ahead of me because he didn't know how to use the computer system and once to check if a card would still go through the machine because the customer hadn't signed the back of it. It was hard not to laugh at this point. Incidentally there did end up being some other unspecified problem with his card and it looked like he was about to get stung for another few hundred pounds too. Finally after waiting close to an hour I get to hand my keys over and go to inspect the car with the agent, who at this point locked up the office as he was by himself leaving the other customer outside with his issues still unresolved. Amazingly he didn’t find any damage, but after a short pause he says something along the lines of ‘but the car is actually pretty dirty so I’m thinking I’m going to have to charge a valeting fee’. I can’t remember ever feeling as furious as I was in this moment about to be conned out of yet more money and told him in far more forceful tones than I have ever used before that he can get that thought out of his head right this moment. He was referring to the outside of a car (it was spotless inside) that I’d rented for 2 weeks in England in the winter and just driven 40 miles on a wet motorway to bring back! I could understand if someone had thrown up on the seats or covered it in dog hair or whatever, but for normal road grime? He seemed a little taken back at the force of my response and by the time I’d filled him in on all the other ways I’d been screwed by Green Motion already he decided to let it slide, although I will be keeping an eye on my credit card for a while. In short they will try to screw you in any way they can. I wish I’d read the reviews, seen the TV programmes and read the BBC articles about this company first.