Had a defective sock I emailed the picture of my sock and they responded. Will send you eight pairs for the inconvenience. Four weeks later I got one pair in the mail I contacted them they say there’s no such thing as that email. I did a screenshot and email it to him. No response of course, finally three days a manager emailed me the first words he said was hey that’s not very professional for a manager. He said we’re only gonna give you one pair in return even though we read the email and that was it. No sorry no apology I gave him a screenshot, and they have it, I must’ve bought at least 35 pairs of socks. I never give them anymore of my business my kids, my wife and my family they lost a ton of business as too bad they don’t know what customer service is.