Ordered a GRIP6 pack back in July for delivery to Sydney, Australia. Never arrived and when I contacted customer service was advised that they have it as delivered. Work out a more robust delivery system outside the continental US and I might consider reordering! . EDIT - The product was finally delivered however there was NO further communication from the company. I do NOT hold the delay in delivery against the company, but what I am unhappy about is the complete lack of any further communication. The company policy states ... . "As a company that considers our customers part of our family, your review actually makes a difference. We strive to provide nothing less than an amazing experience. Need help with anything? We are always glad to help out." ... You need to LIVE your company statements. The product is great ... customer communication is less than pathetic!