I've had Grisport walking shoes before, comfort straight out of the box, my size 5 walking shoes have given great service although no longer keep my feet dry. So, time to replace, I thought I could just order Size 5 again and head straight out in them. I chose Lady Anaheim walking boot, ordered gel insoles and protective spray and qualified for the free walking pack. Size 5 did not fit this time, too tight round my toes, I couldn't slide the size 5/6 insole into the boot either. I compared the sole of the new boots to the sole of my walking shoes, the new boots are shorter than the old shoes and significantly narrower. I sent them back for replacement with Size 6 but kept the walking pack as I was expecting a replacement. Meanwhile, the walking trip I wanted boots for, was underway. I spotted a pair of Grisport leather walking boots in a cobblers shop in a Yorkshire village, tried them on (size 5), wriggled my toes, bought them and left the shop with them on. Meanwhile, the replacement boots were out of stock, I was issued a refund minus the cost of the walking pack without being offered the opportunity to return it.