In the past I have had used Groupon exclusively for massages and had no problems using them before they expired. Covid 19 crisis is affecting my ability to use my Groupons before they expire due to several massage therapists going out of business, or just not wanting to honor the Groupon Certificates. Also, I am unable to file my complaint with Groupon, as they have disabled the customer service email address. I have written several times and the message comes back that the email address is no longer available. I also tried leaving messages with Groupon Corporate and they do nothing for me. I am posting this review as a warning to consumers who buy massages through Groupon. In particular Monica at Body Basics Massage in San Diego will not return my phone calls to set up an appointment.