Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,156 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 2 days ago

“I purchased a Groupon for 4 movie tickets and snacks at AMC theater. The cost of the Groupon was $66. When I went to redeem the vouchers and upon checkout I was charged an additional $35 by the theater. That is over $100 for movie tickets for four, two popcorns and two drinks! This is more than I would have paid full retail! I contacted Groupon and was told there was nothing they could do. I wasn’t even able to use my Groupon bucks credit that I had. Beware! I will never do business with Groupon ever again!”

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Posted 3 days ago

“I bought a Groupon for a haircut and style. I went to merchant, got the service, pulled up the Groupon code and hit "redeem". It marked the code redeemed and the merchant could not longer use the code so I had to pay her separately. I contacted Groupon immediately and explained - they even have a "help" category for this issue so obviously I'm not the only one who has made this mistake. The agent saud they woukd get back to me in a few days. I got a reply they woukd only issue me Groupon "bucks" since it was past 3 days when I bought the Groupon (it was 6 days and obviously this is a problem on their part with redeeming their coupons). They refuse to refund my purchase to my debit card, they have never issued the Groupon "bucks" and i had to pay the merchant separately.”

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Posted 4 days ago

“I am beyond grateful to Benito Gabriel and his team for their exceptional work in helping me recover $135,000 from a scam platform. Their professionalism, expertise, and commitment were evident throughout the entire process. They made sure I was informed and supported every step of the way, and thanks to their efforts, I got my full amount back. I highly recommend Benito and his team to anyone in a similar situation—they truly deliver results. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 4 months ago

“Took a while to arrive. Support is slow. I wish they were more responsive.”

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Posted 4 months ago

“Your ordering process seems to be broken spending time entering address credit card information information and it keeps saying there's something wrong me a nice red message”

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Posted 6 months ago

“On 10/14 I purchased 2 tickets from Groupon for the spartan race in Central Florida for 12/7/24. After purchasing the tickets the online registration was not working, I tried calling and they do not have a working number so I emailed them. After 24 hours of silence I messaged them on Facebook and managed to get a response and after 2 hours of messaging they could not figure out the issue and promised to email me with a resolution. That resolution never came so day 3 now I am messaging them again and they are going in circles with the same trouble shooting from the day before. Eventually I give up because they stop responding and try to return the tickets on Groupon which promised a 3 day refund guarantee. Groupon which also doesn’t have a working day phone number says they have to reach out to Spartan race because these tickets are now not refundable per their policy even though they advertise there is and they reply an hour later that Spartan race verified their registration IS WORKING, I try again and it is of course not working. I had no choice but to dispute the charge with my credit card company. I will be filing a claim with the court if need be.”

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Posted 7 months ago

“Groupon customer certainly has gone from a five to a -! star. You now make it almost impossible to reach you.”

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Posted 7 months ago

“HORRIBLE ACCESS FOR CUSTOMER SERVICE CHAT-AN ERROR MESSAGE OCCURS WHEN I CLICK ON THE CHAT TAB”

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Posted 9 months ago

“Vouchers incentive to make a purchase. My experience DO NOT DO IT !!!! Made the purchase for AA breakdown cover Surprise - NO VOUCHERS. !!!!!!!! Check the various sites for groupon reviews - makes great reading all 0-1 star with tales of misery !!!!!!!”

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Posted 9 months ago

“Groupon have double booked several of my orders, they refunded some only to groupon bucks now are refusing others unless i can prove i did not use the,. it has taken me months to try and sort this but getting no where they can see vouchers were not redeemed we contacted them before date of event. yvonne”

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Posted 9 months ago

“They sell boat tour tickets without tour date confirmation. If tour dates are not available in a short term or don't work for you, they don't refund.”

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Posted 9 months ago

“I engaged in disputes with their agents regarding my withdrawal, which lasted for months due to persistent delays in resolving the issue. Out of the blue, my account got locked without a proper explanation. Thankfully, upon filing a formal complaint with M A D A C O V I . C O, they managed to recover my funds just when things appeared hopeless.”

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Posted 9 months ago

“Groupon practices deceptive, deceitful, and fraudulent business. They sell vouchers for, as of July 2024,Open Chair Barbershop which has not done business with Groupon since 2020. And after 3 days Groupon will not refund money. See Google review and response from owner of Open Chair Barbershop: https://maps.app.goo.gl/oAn5J9RUnpMRERE56”

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Posted 10 months ago

“I have bought a voucher to used in Dubai as I am living outside, but unable be there in SEP24 as it mention expire, they are refusing to refund it and did not even offer extension. Bad customer service.”

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Posted 10 months ago

“Yes I am happy”

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Posted 10 months ago

“Just returned from a 1.5 hour cruise tour Richard architectural in Chicago. Can’t remember the guys name who spoke, but he was absolutely wonderful. He knew all the buildings. He knew all the dates they were built. He knew the owners very knowledgeable. This groupon purchase was great, and we saved money.and I was very pleased with the results today.”

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Posted 11 months ago

“My rating reflects the view of so many others. If I could give it less than one I would. It is impossible to get in touch with anyone about a problem. Even the customer "chat" is worthless. DON'T USE GROUPON!! ITS A WORTHLESS AND FRUSTRATING SITE!”

Helpful Report

Posted 1 year ago

“I bought a session of profilho. A day or two before the provider cancelled because of insurance issues. The voucher was marked redeemed, despite that not being the case _ I suspect groupon did this to make it more difficult to get a refund. Grouon asked me to get a confirmation email from the provider saying the service was not provided due to their insurance issues. I provided this email to Groupon in early March. Since then they have failed to respond to my emails asking for the response, which was promised within 7 days. This is not the first time. I was stupid to use them again. There is no customer support, and they do not know the meaning of honesty or customer service. Two months after providing them with what they requested, no refund, no communication. It's not very hard, it's impossible to get a refund - £100 down the drain.”

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Posted 1 year ago

“Disappeared vouchers. Can't get help. Past time to claim fraud. Out over $200.”

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Posted 1 year ago

Groupon is rated 2.0 based on 1,156 reviews