Groupon Reviews

2.0 Rating 1,137 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,137 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
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Groupon 1 star review on 5th July 2022
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Groupon 1 star review on 5th July 2022
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Groupon 1 star review on 5th July 2022
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Groupon 1 star review on 5th July 2022
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Anonymous  // 01/01/2019
It’s rare, at least for me, to have an experience with a vendor that makes the word “despicable” sound like a compliment. I can’t imagine a company could be more difficult to work with and more out of touch with basic principles customer service than Groupon. On March 17, 2021 I ordered and paid $49.99 for Cuban Presidential Selection of cigars. It’s now May and my order has not been delivered; yet I have made numerous attempts to find out why. They accepted my money and than told me the order couldn’t be processed until I entered a transaction code. I followed their link and the code did not exist. If the order was incomplete, why did they charge my credit card? Groupon has ignored my emails. This is one of two bad experiences I’ve had with Groupon
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Posted 2 years ago
I am a long time account holder of GROUPON but hadn't made purchases for a while due to Covid. Even though I had a valid and open Groupon on my account and $100 credit, Groupon unilaterally CLOSED my account taking my $$$. When I went into my account, I wasn't recognized any more! After I contacted them they fixed it, but I think this is a money grab. How many people will just let it go because they don't want to deal with the administrative headache?
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Posted 2 years ago
[Atit] my credit of group on [Maiko P] Thank you for contacting Groupon. My name is Maiko P. [Atit] Hi [Atit] I have loged in after few months and I had credit with group on but now I cant see it on the website. [Maiko P] Good morning. [Atit] Good Morning [Atit] hello [Maiko P] I'm sorry for any trouble with your Groupon credit. [Maiko P] No worries, let me check this for you. [Atit] please [Maiko P] No problem. [Maiko P] First, can you please confirm if you are the account holder? If so, please provide your full name, first line of address and postal code that is updated in our records to ensure we are complying with data protection. [Atit] Atit Patel, 11 Draper Close, RM204BL [Atit] Is this alright? [Atit] Hi Maniko !!! [Maiko P] Sorry for the long wait. [Maiko P] Thank you for sending across the requested information. [Maiko P] Can you please confirm if you are the account holder? [Atit] yes of course I gave you info aswell [Maiko P] Thank you for all the information. [Maiko P] Upon checking your Groupon account, I can see that all your Groupon credits are all expired. [Atit] how come it has expired? [Atit] I was told last time I can use it anytime. [Maiko P] The credit is available for 12 months. [Atit] I paid by card and there is no right to cancel the credit without using it. [Atit] well this is not fair. I paid my hard earned money and group on cancelled it. Its completely unfair. [Maiko P] Here's the copy of your Groupon credits. [Atit] please ask your manager and give my credit back. [Maiko P] £14.00 £14.00 - REWARD EXPIRED 24.12.2013 - 24.12.2014 £26.00 £26.00 - REWARD EXPIRED 24.12.2013 - 24.12.2014 £69.00 £3.04 - REWARD EXPIRED 04.07.2013 - 04.07.2014 [Atit] yes that detail I can see on website but please ask the manager to give me remaining credit back. [Atit] please. [Atit] it was hard earned money. [Maiko P] We know this is disappointing, and we sincerely apologize for letting you down. [Atit] I bought around 26pound worth of goods. but I should have remaining credit of approx. 43pounds. [Atit] group on doesn't have right to eat unspent money just like that. [Atit] Or can I talk to your Manager? [Atit] please [Atit] Hello Maniko [Maiko P] I understand this situation must be very frustrating for you. [Maiko P] Please bear with me while I look into this further. [Atit] Please, Thank you very much [Maiko P] No problem. [Atit] hello [Atit] Hello Maniko and after this chat bloody customer service person disconnected the chat Very Very Disgusting Customer Service Person Maniko P. of Group on And my 43Pound unspent I lost with Group On
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Posted 8 years ago
At last I have spoken to someone who knows what they are talking about! Fab customer service from Groupon . Take note yodel....
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Posted 10 years ago
Make sure you know and read everything about trade in deals and groupon bucks before you make any kind of purchase on groupon. Their customer service is very bad, they dont have any warnings on the website before you make trade ins and groupon bucks is the worst. They do not refund it back to credit card, even within 15 days. Their customer service is not helpful. I had a horrible experience recently where they refused to credit my 300 dollars back to my credit card.
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Posted 3 years ago
If I could give zero stars I would! Customer service is the worst! I’ve been dealing with them for months only for them to give me a refund in Groupon bucks! People are struggling right now and need their MONEY back not some dumb Groupon bucks!! I cancelled my hotel within the time frame and they are still fighting with me and are ZERO help! The customer service reps just keep saying they are working on it. I will never use Groupon again and I want MY MONEY BACK NOT GROUPON BUCKS!!!!
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Posted 4 years ago
I’m only giving 1 star because that’s the lowest I can give. I ordered an item before the lockdown. They haven’t been able to deliver but took my money. Now when I phoned up to cancel the order which only showed’ order placed’ I’m told my refund will be in groupon credit and it doesn’t state that in the fine print or return policy. This is a new thing that they’re doing I expect my money back on my card. The customer service was rude so I made a formal complaint. I will not order from these people again and I would advise anyone to do the same. They’re nothing short of a bunch of scammers
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Posted 4 years ago
SCAM- have used in the past and have been very pleased but since the corona crisis they refuse to refund me $525 for a cabin rental! The cabin company had no problem refunding my money to me but Groupon customer service is a joke. I’ve even had family,friends and coworkers reaching out on twitter to help me get help but that still didn’t work. Contact your banks to start a dispute and let everyone know how this company reacts in a time of crisis!!!!!
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Posted 4 years ago
If I could give zero stars I would!!! I will continue to review until the right thing is done!! This company and absolute and complete FRAUD! Don’t waste your time. Their customer service is absolutely disgusting. Firstly I had one abruptly end the conversation with me while trying to get my refund because he no longer wanted to help me, I had to then start the process all over again. Second person was just as unhelpful. They repeat the same nonsense over and over and listen to nothing you might have to say!! Secondly I had to wait days for a respond only for them get this to address me by another name that’s is not even me and to tell me the exact same thing that I already said is not a option for me! All they do is offer you Groupon money voucher back and not your actual money back! Even after explaining to them that I am South African in which they do not have Groupon in SA..... they still continue to only offer me a useless option of Groupon money. They have no concern or care for their customers and they provide no such guarantee on the services that you purchase. Literally just a gamble with your money. If a service is not provided one should have full right to their MONEY back and not Groupon keeping people’s money in return for Groupon Money! That is absolute Theft!
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Posted 4 years ago
Ordered a BBQ, 6 days later the order hadn't been updated and had received no communication so chased them to be told the order couldn't be fulfilled and if I wish they would credit my account but only with 'Groupon Credits', they refuse to refund the funds to my bank card. Under Consumer rights this is illegally and extremely bad practice. I will of course be taking the matter further and reporting them to the Consumer Ombudsman. From what I've read on their Facebook community and elsewhere this seems to be their normal illegal practice. Therefore, I strongly advise against giving your hard earned coin to this sham of a business!
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Posted 4 years ago
Absolute con. Groupon refusing to give refunds cos of cancellation due to corona virus. Offering vouchers which is illegal. Then claiming cant find details of account or emails sent . Then informing is that now its too late as voucher has expired. We have been trying to resolve this since corona virus started. We have no choice but cancel as all hotels have closed down while in lock down. TERRIBLE DO NOT PAY GROUPON ANYTHING . We CERTAINLY WONT BE FROM NOW ON NOR RECOMMENDING TO ANYONE . .
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Posted 4 years ago
Ordered toilet rolls , they came afer a long wait what I received was a total scam . Twelve toilet rolls can fit in a small shoe box I paid over £15 for dolls house size toilet rolls. This is disgusting at a time of world crises ripping of vulnerable people. I am old disabled and vulnerable unable to leave the house so was desperate after hearing about the shortages. I will never shop with groupon again I don't want vouchers I need my money back so I can shop with honest people
Helpful Report
Posted 4 years ago
Chat Name: GuesDennis Shoemakert User , Chat Ticket ID : 882101453896396563 Hi there, Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile. Kind regards, Nokukhanya P. ---- Dennis Shoemaker Apr 3, 10:45 PM IST GuesDennis Shoemakert User : I'm canceling Groupon # 1000-123204-366980 due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction. Thank you, Dennis Shoemaker Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience. Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : That is not acceptable.I am within the cancelation window GuesDennis Shoemakert User : I signed up before that Company policy was in place. Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment. Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready. Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you. GuesDennis Shoemakert User : Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored. GuesDennis Shoemakert User : I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction. Nokukhanya P: I understand. Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. GuesDennis Shoemakert User : Then make it right GuesDennis Shoemakert User : So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?? Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel. GuesDennis Shoemakert User : So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor Nokukhanya P: I am not understanding. GuesDennis Shoemakert User : Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020 Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request. GuesDennis Shoemakert User : I'm not going to use the Groupon #1000-123204-366980. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase GuesDennis Shoemakert User : I would like to speak to a supervisor Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request. GuesDennis Shoemakert User : Refusing to let me speak to a supervisor? Nokukhanya P: I understand you would prefer to speak with a manager, but I’m unable to escalate your issue any further. GuesDennis Shoemakert User : I don't understand Nokukhanya P: I’m sorry that I haven’t been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances. GuesDennis Shoemakert User : I'm also impacted by the circumstances. My business has shut down Nokukhanya P: I'm very sorry for that these are hard times. GuesDennis Shoemakert User : But for Groupon to be holding customers money this way is against the law GuesDennis Shoemakert User : If their are enough people that have been treated this way. This is a class action lawsuit. Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business. GuesDennis Shoemakert User : Who is "The Business"/ Nokukhanya P: Groupon. GuesDennis Shoemakert User : Who at Groupon? Nokukhanya P: I am not sure of who. Nokukhanya P: While I understand that you’re not satisfied with this solution, I am not able to assist any further with this particular request. GuesDennis Shoemakert User : Who can I talk to to resolve this issue? Nokukhanya P: At this point, there is nothing more we can do regarding this request. GuesDennis Shoemakert User : Not acceptable Nokukhanya P: I'm very sorry for the trouble. GuesDennis Shoemakert User : Groupon is sorry for stealing $992.96 Nokukhanya P: Is there anything else I can help you with today? GuesDennis Shoemakert User : Yes. Credit my account for the cancelation of Groupon #1000-123204-366980 Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. GuesDennis Shoemakert User : I do not want Groupon Bucks. I want a refund as stated in Groupon contract Nokukhanya P: I will leave your account as is. Nokukhanya P: . Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. Need help? Click here Chat Name: GuesDennis Shoemakert User , Chat Ticket ID : 882101453896396563 Hi there, Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile. Kind regards, Nokukhanya P. ---- Dennis Shoemaker Apr 3, 10:45 PM IST GuesDennis Shoemakert User : I'm canceling Groupon # 1000-123204-366980 due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction. Thank you, Dennis Shoemaker Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience. Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : That is not acceptable.I am within the cancelation window GuesDennis Shoemakert User : I signed up before that Company policy was in place. Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment. Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready. Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you. GuesDennis Shoemakert User : Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored. GuesDennis Shoemakert User : I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction. Nokukhanya P: I understand. Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. GuesDennis Shoemakert User : Then make it right GuesDennis Shoemakert User : So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?? Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel. GuesDennis Shoemakert User : So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor Nokukhanya P: I am not understanding. GuesDennis Shoemakert User : Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020 Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request. GuesDennis Shoemakert User : I'm not going to use the Groupon #1000-123204-366980. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase GuesDennis Shoemakert User : I would like to speak to a supervisor Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request. GuesDennis Shoemakert User : Refusing to let me speak to a supervisor? Nokukhanya P: I understand you would prefer to speak with a manager, but I’m unable to escalate your issue any further. GuesDennis Shoemakert User : I don't understand Nokukhanya P: I’m sorry that I haven’t been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances. GuesDennis Shoemakert User : I'm also impacted by the circumstances. My business has shut down Nokukhanya P: I'm very sorry for that these are hard times. GuesDennis Shoemakert User : But for Groupon to be holding customers money this way is against the law GuesDennis Shoemakert User : If their are enough people that have been treated this way. This is a class action lawsuit. Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business. GuesDennis Shoemakert User : Who is "The Business"/ Nokukhanya P: Groupon. GuesDennis Shoemakert User : Who at Groupon? Nokukhanya P: I am not sure of who. Nokukhanya P: While I understand that you’re not satisfied with this solution, I am not able to assist any further with this particular request. GuesDennis Shoemakert User : Who can I talk to to resolve this issue? Nokukhanya P: At this point, there is nothing more we can do regarding this request. GuesDennis Shoemakert User : Not acceptable Nokukhanya P: I'm very sorry for the trouble. GuesDennis Shoemakert User : Groupon is sorry for stealing $992.96 Nokukhanya P: Is there anything else I can help you with today? GuesDennis Shoemakert User : Yes. Credit my account for the cancelation of Groupon #1000-123204-366980 Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. GuesDennis Shoemakert User : I do not want Groupon Bucks. I want a refund as stated in Groupon contract Nokukhanya P: I will leave your account as is. Nokukhanya P: . Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. Chat Name: GuesDennis Shoemakert User , Chat Ticket ID : 882101453896396563 Hi there, Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile. Kind regards, Nokukhanya P. ---- Dennis Shoemaker Apr 3, 10:45 PM IST GuesDennis Shoemakert User : I'm canceling Groupon # 1000-123204-366980 due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction. Thank you, Dennis Shoemaker Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience. Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : That is not acceptable.I am within the cancelation window GuesDennis Shoemakert User : I signed up before that Company policy was in place. Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment. Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready. Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you. GuesDennis Shoemakert User : Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored. GuesDennis Shoemakert User : I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction. Nokukhanya P: I understand. Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. GuesDennis Shoemakert User : Then make it right GuesDennis Shoemakert User : So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?? Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel. GuesDennis Shoemakert User : So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor Nokukhanya P: I am not understanding. GuesDennis Shoemakert User : Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020 Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request. GuesDennis Shoemakert User : I'm not going to use the Groupon #1000-123204-366980. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase GuesDennis Shoemakert User : I would like to speak to a supervisor Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request. GuesDennis Shoemakert User : Refusing to let me speak to a supervisor? Nokukhanya P: I understand you would prefer to speak with a manager, but I’m unable to escalate your issue any further. GuesDennis Shoemakert User : I don't understand Nokukhanya P: I’m sorry that I haven’t been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances. GuesDennis Shoemakert User : I'm also impacted by the circumstances. My business has shut down Nokukhanya P: I'm very sorry for that these are hard times. GuesDennis Shoemakert User : But for Groupon to be holding customers money this way is against the law GuesDennis Shoemakert User : If their are enough people that have been treated this way. This is a class action lawsuit. Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business. GuesDennis Shoemakert User : Who is "The Business"/ Nokukhanya P: Groupon. GuesDennis Shoemakert User : Who at Groupon? Nokukhanya P: I am not sure of who. Nokukhanya P: While I understand that you’re not satisfied with this solution, I am not able to assist any further with this particular request. GuesDennis Shoemakert User : Who can I talk to to resolve this issue? Nokukhanya P: At this point, there is nothing more we can do regarding this request. GuesDennis Shoemakert User : Not acceptable Nokukhanya P: I'm very sorry for the trouble. GuesDennis Shoemakert User : Groupon is sorry for stealing $992.96 Nokukhanya P: Is there anything else I can help you with today? GuesDennis Shoemakert User : Yes. Credit my account for the cancelation of Groupon #1000-123204-366980 Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. GuesDennis Shoemakert User : I do not want Groupon Bucks. I want a refund as stated in Groupon contract Nokukhanya P: I will leave your account as is. Nokukhanya P: . Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. Need help? Click here
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Posted 4 years ago
One star is way too much for this disgusting vile company with zero customer services. No changes to their cancellation policy during this awful time. They don’t give a hoot about Covid19 and would rather see vulnerable customers attending a Spa ! How ???? Rather than reimburse monies It’s diabolical that a company of this magnitude can treat customers like this and as soon as I have used my Groupon credits which is apparently all I can have, I will be voting with with my feet. DO NOT TOUCH THIS COMPANY and if you are a company thinking of selling your services through them - DONT your reputation will be soiled forever !!
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Posted 4 years ago
Did live chat with customer service today and was told my $80 is non refundable because I didn't read the fine print and the offer said all sales final! Guess the company's guarantee that you get the amount you paid even if the groupon expires is not true. Also to add insult to injury the agent then closed the chat while I was writing a response. Avoid purchases from this company - I know I will never buy another item from them ever!
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Posted 4 years ago
Symphonic queen concert cancelled in Glasgow. Refunded me in groupon credits I contacted them via online chat to explain I paid through PayPal and I want my refund through PayPal and they flatly refused.I EXPLIANED I HAVE BEEN MADE REDUNDANT AND AM.DESPERATE NEED OF CASH. DARIA P. THE CALL CENTRE AGENT REFERRED ME THE TERMS AND CONDITIONS AND SAID I CAN NOT GET A REFUND.Wheres the compassion Groupon. You should be ashamed of yourself.
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Posted 4 years ago
Company is a fraud my daughter and I made a purchase fir the same thing and due to COVID 19 tge event was cancelled. My daughter and I received an email from Groupon about refunds on 3/20. My daughter debit card was credited for for her purchase but when I tried mine on 3/30 I was forced feed groupon bucks and was told it was policy. False my daughters card was credited and I was give bucks that aI don't plan on using because I am done with groupon and wont be making any other purchases.
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Posted 4 years ago
One star is one too many for this company. I purchased a voucher for our friends to visit a company close by. Unfortunately due to Coronavirus they have had to self isolate, I informed groupon within the 14 day refund period and tried to get a refund, they have refused to give me my money back and have given me vouchers instead. In normal circumstances I would agree with this but we have a pandemic which is out of our control so goodness knows when I will be able to use the voucher and like most people are worrying about money so every penny counts!
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Posted 4 years ago
So back in January I purchased a Groupon specifically for my upcoming destination wedding ... a trip that is obviously cancelled now. On top of the heartbreaking reality that I’m losing my dream wedding, Groupon refuses to refund my purchase even tho the business is closed and won’t reopen before my wedding... I paid in cash but now am being offered groupon bucks as an alternative. This is a disgusting example of companies profiting off the losses of people due to COVID-19 Shame on you Groupon. You’ve lost a very good customer. I’ll never shop with you again and I’m sharing this experience all over social media. #GrouponFail
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Posted 4 years ago
They refuse to give a refund even though the only reason I requested one was because I lost my job due to coronavirus. The merchant is also shut down due to the virus so I can't even use it and groupon has essentially stolen my money at this point. Despicable behaviour during a global crisis. I will never use them again!!!!
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Posted 4 years ago
Groupon is rated 2.0 based on 1,137 reviews