Groupon Reviews

2.0 Rating 1,137 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,137 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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I purchase a photo coupon for jcpennys can I get the number

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Asked by sharon terry (2 weeks ago)

I selected 1 item but I wanted 1 of each color. When I selected a second color it replaced the first color. How do I purchase multiple colors and ad to my cart?

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Asked by Michael Boyer (4 weeks ago)

I had ordered a wool jacket it has been processing for 3 days how long does it take

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Asked by Vivian Stewart (2 years ago)

I have tried to sign into my account, and each time it will not accept my password. I changed the password, and still it is not accept it. Who can i contact so that I can collect my service that I purchased a month ago and does not expire until may 8th 2021?

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Asked by Barbara Deans (3 years ago)

My partner ordered a new mattress and has received nothing it’s now over 15 days past delivery date can you let me no what the problem is

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Asked by Brian mccann (3 years ago)

hi there I'm a new customer how do i get my nectar points added to my account

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Asked by cherrine Braham (3 years ago)

I have pushed slippers that are too heavy for my feet ,I have MS how do I return them please

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Asked by Maxine (3 years ago)

Who deliver groupon and how long does your order take to get to you

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Asked by Susan wadsworth (3 years ago)

I purchased and $89 Groupon for Performance Detailing "Performance on Wheels" on February 26 2019. I have called the telephone number given to me by Groupon and they have not returned my call to arrange a time and date for detailing my car. I want to trade in my car but wanted it detailed first. After looking at their reviews not customer has given them a good review and I am sorry that I used Groupon for the first time after reviewing some of the reviews on your website. I want a refund Pleas.

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Asked by Mary Reddick (5 years ago)

So if any item was on sale, and next to the new discounted price is will say "extra %/ $$ amount off till whenever date listed", will it he reduced after the checkout?

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Asked by Alisha (5 years ago)

I ordered personalized cutting boards for Christmas gifts from Qualtry. That site is unresponsive and I can't for the life of me find ANY groupon customer support. Their 800 number directed me to the website. Even if I click the "No, you did not help" and then "need more help" nothing happens!!! GAH! Anyone experiencing similar frustrations??! HELP!

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Asked by kristi (5 years ago)

I want an item (sofa) delivered at the weekend as i work. I was told this isnt possible and I will be refunded, is this true

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Asked by nic (5 years ago)

If I have a problem with one of your service companies, what can I do about it? Here's the story: WORSE EXPERIENCE OF MY LIFE!! I have had my fireplace cleaned by multiple companies in the past and this beats the band. I bought a groupon for them to come out and clean my chimney and had to wait 6 weeks for them to do so. The guy comes out and looks up my chimney and says, "Nope we can't touch it it's not up to code". I say that sucks but okay, just give me a refund and all is good. He states, "that he can not do that and that him just telling me this was worth the money I spent". He claimed because was certified they won't do it and therefore I was out the $119, I had spent 6 weeks ago for nothing. What a racket if you ask me. Charge my account hold the money for weeks and then don't do the job! BEWARE!

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Asked by sam spiezio (6 years ago)