Groupon Reviews

2.0 Rating 1,139 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,139 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How quickly does Groupon resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 36% of reviewers feedback is Groupon resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

59.57%

Industry Average

“ Groupon is selling many vouchers from crooked merchants. A lot of hidden fees are not disclosed on the vouchers. The crooked merchant tried to charge me $25 extra not listed on the voucher. Groupon refused to refund my money. Groupon is a bad company. Do not buy from Groupon. They have very bad and lousy customer service. ”

- YU SAW

“ And the merchant literally a scammer and she didn’t fillfull the service I was paying for. ”

- Anonymous

“ Trying to deal with their “customer service” is like banging your head against the wall. ”

- Anonymous

Groupon Reviews

Customer Service - Average