Groupon Reviews

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Groupon deliver? How long does Groupon take to deliver? Does Groupon deliver on time? How is accuracy and good condition of items delivered by Groupon?

Returns

How is Groupon returns process?

Customer Service

How can I contact Groupon? How quickly does Groupon resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Groupon.

How do I contact Groupon?

Helpful Report

(1 month ago)

You can contact Groupon by Live Chat, Email and Telephone.

Helpful Report

(1 month ago)

52.17%

Industry Average

“ I have bought a voucher to used in Dubai as I am living outside, but unable be there in SEP24 as it mention expire, they are refusing to refund it and did not even offer extension. Bad customer service. ”

- Hamdi

“ Grouon asked me to get a confirmation email from the provider saying the service was not provided due to their insurance issues. ”

- Emma Puddy

“ The customer service number is not a good number 877 788 7858. I should not have to pay for help when chat online. A charge of $1 you have to pay to receive help on the chat, that is not right. ”

- Anonymous

Groupon Reviews

Customer Service - Average