Groupon Reviews

2.04 Rating 1,016 Reviews
25 %
of reviewers recommend Groupon
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.25 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How does Groupon deliver?
(1 year ago)
Groupon delivers items by Courier.
(1 year ago)
D

Delivery - Average

54.55%
Industry Average
I continuously asked Groupon what the status of my order was, but all they would tell me was that it was more than a month beyond the delivery window the company had promised.
- Dana Watkins
Refund, delivery, support handling Ordered trough Groupon and could highly advise to stay away from this website.
- Anonymous
Ordered some face masks as at risk. Not delivered a week after promise. Say its the post. But we get a delivery most days. Just an excuse for poor service. Won't refund said I have to wLit another 14 days. Last time I will use it
- John Alcock