I ordered some perfume for my mum on 12th December for Xmas, n the small print it said that it might not be there for Xmas day so I though ok not a problem I can always forward it on, 5th January it’s still not here, contacts customer services to have a very rude operative tell me what the small print says telling me that the small print says it might be late, I sent him it back saying it say it may be later that Xmas day, it also said anything ordered between xmas and new year would be delayed Again I says it was ordered on the 12th December so it should be here by now. This went in for a while with this rude person just sayin the same thing in the end I asked to speak to a supervisor or manager The manager was more friendly asked a load of the same questions then said they would escalate it. I was pretty angry by now but though ok let’s see what happens To my amazement I have just received an email from the same person I spoke to teo days ago giving me the same options as before, I gave them my answer I want the original parcel I ordered. Omg I will never use this company again they are absolutely useless.