Groupon does not verify its merchants and do not provide refunds when their merchants do not provide services. I purchased a costly beauty treatment from a merchant on the groupon website and even used their booking portal within the website for acompany called Ashtones Beauty in Fulham. During a train strike, I spent £25 on taxis and I was told to purchase my own numbing cream (a further £25 cost) prior to attending the treatment. When I arrived, the salon was completely shut. I called the number listed and texted several times as I waited for 30 minutes outside in the freezing cold. I also sent 3 emails. The emails were read but never responded to. I reached out to Groupon customer service to alert them of the merchant clearly fraudulently offering services and taking funds. Groupon refused to return my money and repeatedly said that instead that they would reach out to the merchant on my behalf. I said at least a dozen times that I do not wish to have any one who clearly runs a fraudulent business performing any type of invasive or touch-based treatment on me and that I simply want a refund. They refused. They also violated the GDPR law which prohibits them from sharing customer information even though i specifically said I do not give permission for my details to be shared. When I insisted that I want a refund, they simply put me on hold for over an hour and then cut me off! Do not use Groupon - they do not verify their merchants and they do not provide any security or safety for the consumer. Rather use treatwell