I've never ever written a review in my life, but I have to add on to this. Like what others said. They do not very their merchants and refused to give a refund even if it's the merchant's fault. They will keep your money no matter what. I told them I had problems with the merchant an no longer want to use the groupon and just want my money back since I paid $175 for it. They sent my complaint to "the team" and told me they would contact me. I never got my money back. Instead, they gave my personal contact information to the merchant without my consent and they contacting me regarding my groupon. I believe this is against their privacy policy. All I can say is avoid groupon at all cost. I wish there's an option for negative stars.