Not a trusted website. I bought a mystery holiday from Groupon. After a week I did not receive the holiday and the company did not contact me (despite the online form saying they would within 72 hours). I contacted groupon to ask for an update, I said could I have either a refund or for them to get the company to contact me. Groupon replied with this: "I'm happy to help, but first I'll need written confirmation from the merchant that you haven't received any services and are eligible for a refund. After a voucher is marked "Redeemed," Groupon can’t modify the status of a voucher without this confirmation. Once you’ve received the merchant’s confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to customer support at When we receive that forwarded email with the required information, we'll be able to issue a refund. I look forward to hearing from you. If you have any further questions, please let me know." Groupon never provided me with any contact details for the company and now in order to get my money back I need to contact a company I've never spoken to. Its clear that once Groupon have taken your money they are done and they have no responsibility to ensure services are provided. I recommend wowcher, they sell the same stuff but will actually ensure services paid for are provided.