My issue was unresolved after multiple back and forth emails with customer service. I asked for the manager's contact information and phone number and received no answer. The setup for customer service is horrible, email as an only option to resolve customer complaints makes Groupon come off as cheap, cold, inefficient, and that resolving customer concerns is not a priority since there seems to be no option to speak with someone on the phone when email doesn't resolve the problem. Multiple individuals kept responding, it kept getting passed on depending on who is answering emails at that particular point in time, and there didn't even seem to be IT involved even though the problem should have involved IT. I'll never purchase from Groupon again.