The person wouldn't accept the Groupon coupon even though she cancelled the appointment 3 times. It had expired by 2 days due to her. She said she would honor it. The end of the spa treatment comes to an end go to pay, she says this is expired. Long long story short...She made me pay for the treatment...couldn't get a refund from Groupon because it had expired. To add salt to the injury had to 2 spa treatments on the certificate, the lady says I will give you the deluxe for the price of the 2 spa treatments...So paid for the deluxe. Ended up costing about $200 between the Groupon and the spa bill.