ABSOLUTE SHAMBLES, DO NOT USE....... Lost in transit! I ordered and paid for a rug from the site which had a 7 working day delivery time. On the 8th working day i called the so called 'customer service department' who could not help me. I asked to speak to a manager to be told that they would get a manager to contact me and i would hear back from them in 7-10 working days!!! It has been well over a month and still no call from a manager..what a surprise! I have had numerous online chats trying to sort out the issues and no-one could tell me what they were..... I received an email this week to say that my goods were lost in transit but its OK because I can have Groupon credits to the value of my order...... Are they expecting me to thank them for my credit refund?? This would mean that I would have to order from them again and quite frankly I would never use Groupon again, not while i still have a hole in my a***. They are coming across as crooks who take your money and do not provide the goods, their customer service is appalling and do not have a clue what they are doing or even how to apologize..... My reply to their email is below which may give you some idea of the frustration that this company will quite happily leave you with.........! Good afternoon, Lost in transit! This is really not good enough! I placed an order with you for which you did nothing but mess me around with, I have waited weeks and had absolutely NO help from your customer service department, despite me trying time after time….. I require a full refund back to my card on which I paid for the item and will NEVER EVER use Groupon or recommend you again. You have caused nothing but inconvenience and anxiety to me regarding this purchase and your poor excuse for customer service and apology are nothing short of embarrassing. You should be ashamed of the service you have provided to me. I am out of pocket, having to go to a shop to get a rug in time for an event at my house which has cost me money and time! Not to mention my time on the phone and online trying to sort YOUR problems. I will ensure that this sequence of events is posted on Twitter as well as review sites to advise anyone else thinking of purchasing from a company with such appalling CUSTOMER service. You have been absolutely no help and I am utterly Disgusted…. I would appreciate a response, however will not hold my breath given the service you have already provided! LET THIS BE A WARNING TO ANYONE WHO WANTS TO PURCHASE FROM GROUPON.......IN MY OPINION, DONT!