Groupon had been gaining more of my business from Amazon with merchandise deals. I had 2 unauthorized charges on Groupon show up through my account. Customer service should be titled the 'FU' Department. You cannot call them to speak to a live individual. Email or chat are their only available options. The reps are callous and heartless. They told me it was my fault and the terms and conditions place responsibility on the accounholder. Groupon's loss. I spent a lot of money with them. Probably between $200.00 - $450.00 month. Amazon will regain all that business as their customer care truly shows their valued clients they care. I rarely have problems, but when I do, Amazon gets an A+ in resolving them. In my opinion, Groupon is all smiles until there is a problem. We all make mistakes. I refrain from a final decision until the business is given the opportunity to correct the mistake. You failed miserably Groupon.