I have used Groupon for MANY years! You used to be able to call and talk to customer service to resolve an issue and all was good. Now, you cannot get in touch with a person, chat is rarely available, they give no response to the emails I sent.... It is AWFUL!!! I will not, CANNOT, order from Groupon anymore because I cannot risk the problems I had with my last order (they sent TWO items, not one (a $426 credit card charge), and it was the WRONG COLOR and there is NO ONE to resolve the issue). If they start answering the phone again, I will start ordering again.