"I never received a mattress ordered. I did a Paypal Resolution and they never responded to Paypal. They emailed me saying they will refund me if the Paypal Resolution is closed. It ran the 28 days and closed. I asked Groupon to honour their pledge. Tonight I got and e mail starting with this statement "We never got the mattress returned to us" and offered tokens for the £259 pounds. They are a bit suspect in their logic and general morality. Paypal don't come out of this well either. The irony is that this was ordered on a "Pay on Delivery basis. Steer well clear of this company!!!"