I purchased an online discount code to be used for a Priority Pass for access to airport lounges when travelling. I have been trying for 7 days to get the code to work (due to Groupon asking me to wait and try different methods to resolve) and consistently still receive error messages stating that 'Code is Invalid'. After attempting all the suggestions by them, Groupon have asked me to take screenshots and email these to their support team, but my Groupon is nearly due to expire (as you only have 10 days to use code before automatic expiration) and asked for someone to come back to me before the end of yesterday and still nothing from them. Also, everything feels rushed when communicating with Groupon support via Webchat as ridiculously, their agents cannot see when customers are typing (although the customer can see when the agent is typing) therefore creating comments like ‘Are you still there’ or ‘Have you disconnected’ whilst you are still typing your query and I type fast as worked in IT support for over 20 years, so I pity the customers who type slow. This issue needs to be fixed or they need to get a new ‘Webchat’ system. I cannot see myself using Groupon again if this is the type of support received.