Daniel Bowman
Disgusting company with no values. I purchased a KARCHER 4K pressure washer. There was no reference to it being a REFERBISHED ITEM. I have screen shots to prove it. £122 36% off compared with Argos it said!! I paid through PayPal and of course PayPal provide the address for the seller. Days later I wondered why it had not arrived so I checked the tracking which advised that parcel force didn’t have enough of the address to deliver the item. Groupon had missed off the first 2 lines of the address! I took a look at My Orders on the groupon page and noticed that REFERBISHED had been added to the details on my order. Both the screen shot of the original advert and my invoice emailed by groupon made no reference to the item as REFERBISHED!!! I imidiatly contacted PayPal to report a claim and contacted Parcelforce and instructed them to return the item to the sender. I also contacted Groupon with my findings and complaints! PayPal have been amazing, Parcelforce did as instructed and Groupon couldn’t be bothered to respond however they did change the advert adding REFERBISHED to the item! Groupon did finally email 2 days later offering Groupon credit £122!!!!!!!! Why would I accept that as under distant selling your entitled to a full refund provided you notify the seller within 14 days. I received a second email advising my request had been passed to payments team but no apologies for the deceitful underhand and downright illegal behaviour from Groupon! Pay Pal have closed the case in My favour and are issuing a full refund. I WILL NEVER USE GROUPON AND WOULD URGE NO ONE ELSE! If I could have I would have given ZERO star rating!
5 years ago
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Groupon has a 2.0 average rating from 1,137 reviews

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