Never had problems in past with groupon. This time I order a necklace that was customized. I purchased it and was confused on how to put what I want on necklace. My email said number is not redemption code. I have to copy to find number. Went to web site they gave me and they had order form with original price with no space to put any codes in. I tried to cancel order and they said this order could not be cancelled. It would have been nice if someone could have talked to me but no one answered phone. Just said to go to customer support which told me to read instructions.. Now I'm stuck with a $29.00 necklace which is garbage to me. My credit card co. told me to call back on Monday and they will cancel order...Very very frustrating when nobody will help you through it.