Groupon is Great UNTIL you need to actually talk to an agent., but you cant get through. I've been dealing with this for over 3 weeks trying to get a refund/exchange for a "Hair Salon" deal. I didn't realize that the hairdresser is the same one that I had an issue with in the past and don't want to have her again. I want an exchange or a refund. You try to talk to anyone, but they won't let you. It's ridiculous. I am a repeat customer and I don't recommend buying any local deal from them...(as in "hair services etc.) Hopefully, other people have had better luck! AS OF TODAY 7/30/2020. I STILL DONT HAVE A REFUND OR A RESPONSE FROM GROUPON.