I have used Groupon for years and would previously have rated them highly. However, they have recently shown themselves to be very incompetent in many ways. At the end of July this year I purchased a voucher for a hair salon and used the Groupon booking tool to book and receive confirmation of my appointment. I turned up to my appointment at the confirmed time, 3 days after booking, to find the company closed. I know these are strange times, but I wouldn't have expected Groupon to be selling services that don't exist AND taking specific bookings and sending confirmations for it. The salon seemed to have been closed for several months so I really have no idea how/why Groupon were making bookings for them? I immediately wrote to let them know, and they appear to have removed the service from their listing. They informed me that they would refund me - albeit not taking into account the time I wasted by going into the city, the fuel/parking, and extreme disappointment over it as I was left to stand outside an empty salon, having been looking forward to this very much. What made it worse is that when I went to book a massage at a different salon (NOT a hair salon, and a salon with a totally different name, in a different town/county) which was going to be a birthday treat for myself, I discovered that Groupon had cancelled/refunded that and not the haircut voucher! (despite telling them the name of the salon that wasn't open and they can clearly see what I'd booked and had yet to claim). Over 3 weeks and numerous frustrating emails later, I am STILL waiting for the original refund for the non-service, and for the voucher that THEY cancelled for no reason to be reinstated. It's hard to believe that they still haven't sorted it out or responded to several of my emails, and I can't get over the sheer incompetence of it all. It is unfortunate that I will no longer be able to use them, as I did previously very much like Groupon but I can no longer trust them to check they are selling genuine services, or to get it right when there is an issue and they're refunding vouchers that shouldn't be refunded, which to me is incomprehensible. The last email I sent was to ask that they make the refunds back to my original payment card rather than their automatic transfer to a Groupon credit voucher that expires after 12 months - especially as these refunds are down to their ineptitude. I will never use again.