So disappointed in Groupon. Following all the rules for cancelling a hotel stay at the Sirata resort in St Pete by contacting the hotel and Groupon both with more that 24 hours before my stay per the hotel covid exception they refused to refund my purchase. I was told sorry I didn’t like the ending decision and they closed my case with no other way of contacting any else. I wasn’t offered Groupon bucks or a partial refund. I won’t be using Groupon again and have made sure I have advised family and friends not to either. I was such a fan of Groupon and never had a problem being assisted with issues but especially right Now with being a single mom with hours severely cut from my job due to covid pandemic I am no fan anymore. I live in Florida where case rates are going up by the thousands daily and once again followed the steps to cancel my hotel stay in the appropriate amount of time and was denied. Disappointed, disappointed you have lowered your values in this difficult time.