Purchased a voucher for a haircut at the start of August and was informed by the salon that it was not valid - a fact that Groupon had been aware of for months now. Groupon refused to take responsibility for this or offer a refund. Instead I was passed to a new member of the team every time I contacted them, meaning I had to waste time explaining the situation on multiple occasions. After nearly 2 months of back and forth I was offered £3 in 'Groupon bucks' as compensation for the trouble. I eventually had to accept that I couldn't waste any more time or effort arguing with a company that clearly had no intention or returning the money they stole from me. Disgraceful customer service and a horrible experience, avoid at all costs.