I am in the US, I ordered/lease an iphone 12, the company approved my request and charged my credit card. 3 days later I received what it seems to be an used phone but in good condition. I transfered all my information from my old phone to the new phone from Grover and the headache started. My phone was not getting my wireless provider signal, after hours in the phone with my provider they told me the phone was locked by a different cellphone provider. I called this provider and they sent me to one the location closed by. My surprise, the phone was reported STOLEN and they couldn't unlocked. They could have kept the phone and return it to its owner or call the police and I would be charge for buying stolen property. The people at the store gave me the phone and i decided to contact Grover, they asked me to send the phone back and I will get my refund as long as they received the phone. They got the phone one month ago, they keep telling me, first I have to wait for the warehouse to received the phone in the system to get my refund. The phone (as per emails from them) was received in the system October 13, it is now Nov. 11 and NO REFUND, they are not even retuning my emails now. It is impossible to communicate with them as the website uses computer customer service and there is no option to speak to someone. Why. they have to scam people? really, I don't understand.