www.grover.com Reviews

2.8 Rating 33 Reviews
42 %
of reviewers recommend www.grover.com

Write Your review

Tell us how www.grover.com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
They do modern Fraud! By setting some rules that are not clear for the customers. You should pay for always! And the customer service is not responsive at all! Zero friendly! It was my first and last experience with Grover!
Helpful Report
Posted 2 weeks ago
Misleading practices and non-existing customer support. Cannot recommend
Helpful Report
Posted 1 month ago
Grover is amazing! Not only is the shipping super fast but the packing was next level! The prices are insanely good as well! Definitely a lifetime customer
Helpful Report
Posted 2 months ago
I rented a digital piano but never received it. There’s no custom service just like all the other frauds. They even created a fake “reviews.io” website with thousands of fake reviews and a fake 4.5 stars!
Helpful Report
Posted 3 months ago
Horrible experience, no response from customer service, no way to speak with a human. I wish I knew what is the standard before I signed up, will try to cancel the agreement, and for sure will never use again in the future
Helpful Report
Posted 4 months ago
Terrible Customer Service and a Rip-off I have rented a Product for 36 Months and it said that I could buy it after 24 Months of renting. When I tried reaching the customer service to buy it, they just removed the function to buy off of my product. Would not recommend!
Helpful Report
Posted 4 months ago
I returned my equipment 24 days before the deadline and followed the entire returning process. Even though the return was processed by them with a pick-up ordered by them, they can't find it and continue charging me. Awful experience. Save yourself from this. Note: they can affect your credit score.
Helpful Report
Posted 6 months ago
Hele slechte klantenservice! Na het bestellen van een iPhone heb ik geen bericht gekregen van de bezorgdienst wanneer de bezorger aan de deur zou staan. Hierdoor is het product retour meegenomen door de bezorgdienst en vervolgens is het volgens Grover kwijt geraakt. Dit is 2 maanden geleden, de enige response die ik van Grover krijg is dat er een onderzoek is gestart en dit nog 2 maanden kan duren. Graag wil ik mijn geld terug! Regel een betere samenwerking met de bezorgdienst zodat de consument hier niet de dupe van is.
Helpful Report
Posted 8 months ago
What's the point of this service if, as a first timer, I have an entry barrier for rental?Tried to rent a body and a lens. Rejected, adjusted the amount lower, rejected again. I do not need to gradually earn their trust in order to be able to access certain equipment (200 per 1 month is already low). So, funky business model, will not use and will not recommend. I do not need lower grade equipment... that's why I lease in the first place.
Helpful Report
Posted 9 months ago
I have been facing ongoing issues with Grover's customer support and billing practices. Despite repeatedly reaching out to their customer support regarding charges for items I had chosen to purchase and keep forever, I have received no response. They continue to charge me without resolving the issue. The lack of communication and support from Grover is extremely frustrating. I have followed their process for purchasing the item, but they have failed to acknowledge my request and continue to charge me. As a customer, I expect timely and responsive customer support, especially when it comes to billing matters. Grover's lack of communication and failure to resolve the issue is unacceptable. I have tried multiple channels to reach them, but they have not taken any action to address the problem. I urge potential customers to be cautious when dealing with Grover and to thoroughly review their rental agreements and billing practices. I am disappointed with the poor customer support and billing practices I have experienced with them.
Helpful Report
Posted 11 months ago
They tell you rent with no strings attached however they do A soft pull of your credit report and then deny you.
Helpful Report
Posted 1 year ago
Started off great but soon became bad. It's hard to make payments from the get go but I fell behind due to losing my job. Zero support from their customer service. But they sure like to send threatening and harassing emails. Sigh. Wish I'd never gotten involved and will be working hard to not only get caught up but to also pay off my balance asap.
Helpful Report
Posted 1 year ago
Sent me a broken piece of equipment, now blaming it on me and demanding I pay for it. Don't use their services, they are dangerous.
Helpful Report
Posted 1 year ago
I tried renting a gaming pc, but I can't because I can't complete the address.I live in canada. And the country selection won't change. It's ridiculous.
Helpful Report
Posted 1 year ago
Hallo habe jetzt 3 Produkte von Grover gemietet 2 waren komplett neu das andere Produkt war schon mal verwendet. Ich bin mit der Qualität und mit dem ganzen Service bin ich auch sehr zu frieden. Ohne die Geräte wäre mein Alltag recht schwer und freue mich dass die Geräte mein Leben erleichtern. Auch mit den Zahlungen der Miete bin ich sehr zu frieden zwar bin ich nicht immer sehr Pünktlich gebe mir aber immer mühe alles einzuhalten. Wenn aber doch was passieren sollte kann ich mich entspannt zurück lehnen und der Support regelt es! VIELEN DANK @GROVER!
Helpful Report
Posted 1 year ago
Whatever you see, do not trust this company and do not give your bank / card details to them under no circumstance! They can do in between subscription period charges, and once you cancel your subscription rightfully and lawfully, they pretend the tech is lost and keep charging you no matter what you do. They kept me waiting over 60 days with a support case and refuse to even respond to me meanwhile charging my card. There isn't a single UI in their website for me to delete my card details. I had to cancel my card and open a bank dispute. They are doing very ugly business. I have never written a review like this in my life, but this company deserves it.
Helpful Report
Posted 1 year ago
After my second month payment they would not accept my card anymore. I had to be sent a special link to make my payments and those were never applied to my account. I spent months trying to get this issue resolved to no avail, my last communication with their collection department said that they had handled it and I returned the watch to them. I'm now receiving emails that I'm still in possession of said watch and my contract has been sent to collections. Company made a mistake can tone up or fix their mistake now I'm the one paying for it. This company is legal thieves
Helpful Report
Posted 1 year ago
Great service for (young) people who want to stay flexible on their technical tools and also to be resourceful by renting things instead of buying the trash of tomorrow. Also it’s great that you have an incurrence on the devices! Really great with expensive (apple) products..
Helpful Report
Posted 2 years ago
I ordered my iPhone 12 in a Tuesday, the week of Christmas. I was worried that with it being the holidays, it would take longer to get it. But I got my iPhone 2 days after I ordered it and it works great! It was brand new in the sealed box. I’m very happy with the service and my iPhone 12
Helpful Report
Posted 2 years ago
Sehr sehr gute Produkte 👍 Klasse Service 👍 Empfehle ich sehr gerne weiter 👍 5 Fette Sterne von mir ⭐⭐⭐⭐⭐
Helpful Report
Posted 2 years ago
www.grover.com is rated 2.8 based on 33 reviews