“Sehr zufrieden! Hat alles geklappt wie beworben: schnelle Prozesse von Bezahlung, Validierung, Lieferung bis zur meinen Hände gekommt.
In die Zukunft ich denke ein anderes Produkt bestellen.”
“I am in the US, I ordered/lease an iphone 12, the company approved my request and charged my credit card. 3 days later I received what it seems to be an used phone but in good condition. I transfered all my information from my old phone to the new phone from Grover and the headache started. My phone was not getting my wireless provider signal, after hours in the phone with my provider they told me the phone was locked by a different cellphone provider. I called this provider and they sent me to one the location closed by. My surprise, the phone was reported STOLEN and they couldn't unlocked. They could have kept the phone and return it to its owner or call the police and I would be charge for buying stolen property. The people at the store gave me the phone and i decided to contact Grover, they asked me to send the phone back and I will get my refund as long as they received the phone. They got the phone one month ago, they keep telling me, first I have to wait for the warehouse to received the phone in the system to get my refund. The phone (as per emails from them) was received in the system October 13, it is now Nov. 11 and NO REFUND, they are not even retuning my emails now. It is impossible to communicate with them as the website uses computer customer service and there is no option to speak to someone. Why. they have to scam people? really, I don't understand.”
“Heb nu 4 keer een product gehuurd, ben heel tevreden!!!
Producten worden snel geleverd en is er een probleem wordt dat snel en goed opgelost. Nadeel is dat alles via mail gaat, je kunt ze niet bellen.
Al met al ben ik zeer tevreden over grover en de medewerkers zijn top!!!”
“I ordered the new Samsung Flip 3 on Grover, and payed. After on week “my order is being packed and the crew is searching for my device at the warehouse. And I waited with this status for ca. a week. I texted Grover to find out what’s going on and they told me they have delivery problems so they don’t have the device. After two more weeks I quite my order, because I needed a new phone real quick and I thought (because of advertising by Grover) I only have to wait 3-4 days. Thx for nothing.”
“07/09/21 Just received my tech, which I subscribed to 4 days ago. Brand new items in sealed boxes.
I had some doubts in regards to the delivery time and contacted the Grover team about it, got a prompt reply with detailed info.
Thank you!”
“Their customer service has not been responding to me for more than 3 weeks after a tried deduction to my account of total of EUR 239 FOR A DEVICE THAT IS NOT EVEN IN MY POSSESSION. And they said that since I agreed in the terms in conditions, they cannot remove the payment because THEY CANNOT FIND THE DEVICE FROM THEIR WAREHOUSE. A common problem they don't resolve at the expense of the customer. Scroll down from their previous posts in their facebook page, they have cases similar to mine - and they don't seem to want to address it. They won't care about the customer even if their system continues to get money from your bank account / credit card.
There is a scheduled payment again coming up for this month and they said they will not stop charging.
They blocked me in their facebook page.”
“Die grover.group hat mich sehr glücklich gemacht. Ich konnte erstmals ein MacBook Air mieten und somit probieren, ob ich als iPhone-Nutzer auch mit der höheren Plattform zurecht komme, ohne das Gerät teuer kaufen zu müssen. Antrag, Bestätigung, Lieferung und Bezahlung gehen einfach und schnell. Jederzeit werde ich per Mail auf dem laufenden gehalten. Die App ist ebenfalls einfach und intuitiv bedienbar. Ein wunderbares Geschäftsmodell, vielen Dank und noch viele glückliche Kunden.”
