They continue to take payments even for returned shipped products. They leave alone customers even for problems between UPS and Grover. I used Grover's shipping label and sent back a rental product but it stays at the same UPS Point for 2 months. If this label or partner does not work it's Grover's responsibility, isn't it? By they ask for money from me every month. Every month I have to explain everything from scratch and share the papers to prove ended process on my side. I followed the instructions and did everything well on my part. Customer Support does not answer messages and when they do after 2 days, they do not help, nothing changes. Maybe they pause payments for this month but then every month I have to explain the whole story from scratch and share the shipment bill, and the tracking number from UPS to ask for a refund. I have my papers but still they leave the responsibility on my side. Why I am responsible for a process between you and UPS? I sent the product with the correct label. I have shipment info, tracking code, and bill. That's all. Why you're giving instructions for shipping then? And why I am still trying to deal with and reach your insufficient customer support to explain and prove everything from scratch every month to keep my money in my pocket, even though I did every instructed step perfectly? I do not accept this stress, buying the product directly from an e-commerce website would be easier, smoother, and probably cheaper.