We had numerous problems during the party and afterwards. Firstly only one person was sent to look after the 8 children which meant whilst hair and make-up was done, the remaining children were left bored with just foot spas (some had to wait up to am hour!). Then the chocolate fountain our daughter specifically requested was faulty and therefore left 8 disappointed children. We were told at the party to provide hats, scarves, props for the cat walk (which other pamper party companies previously used provide). We had to tidy up all the mess including emptying foot spas and packing equipment away for the therapist. In the end the party over ran by 40 minutes (more had we not helped tidy and pack things away for the therapist) meaning parents were having to hang around. I contacted 'grumpy but gorgeous' to give them feedback, but after we paid and they have taken your money there is no such thing as customer service. I have given them plenty of opportunity to rectify this issue and respond but has simply ignored us on every occasion. I called and she denies receiving all our emails even though its the same email address we had numerous responses from her when booking! (Strange!!). I feel the party was way over priced, run by a bunch of amateurs with shockingly bad customer service. Please consider this before thinking of booking your child's party.