I went to GSF on two occasions, having the benefit of visiting both the Watford and Heathrow branches. Whilst I had no issues with the items themselves the service could do with improving. The first occasion to Watford I went to pick up a Click&Collect order after receivng notification it was ready to collect, yet the item was out of stock and I had to return later in the afternoon. That having said the "premium" part I received was of great quality/brand and price so nothing to fault from the product side. The second occasion I had to go to Heathrow to collect an item only stocked there. I arrived at 1.35PM only to be greeted by an extremely long queue and told by staff that I was unlikely to be served due to closing at 2PM. They mentioned this was a common occurrence. I appreciate there are limits to staffing and service during the pandemic but it would have been good to have some forethought from management to implement separate queues for Click&Collect and onsite orders rather than having everyone in the same queue, creating extremely unpredictable wait times. Also, I think rather than simply telling people to come earlier to imply it's the customer's fault I don't think GSF are blameless here. They should perhaps consider revising their opening hours to meet demand. One would expect to be served during opening hours. I can understand if you arrive a minute before close but 20-30 mins before is not unreasonable. I don't think I will visit their Heathrow branch again if I'm going to have to contend with a ridiculous queue.