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GSFCarParts.com Reviews

4.5 Rating 48,616 Reviews
89 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews Metrics Info
4.5
Based on 48,616 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
Delivery Methods
Courier, Own Driver, Postal Service
Average Delivery Time
Next Day
Average Delivery Time
Next Day
On-time Delivery
95%
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Refunds Process
Difficult
Returns Process
Easy
Returns Process
Easy
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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J.squires
Unverified Reviewer
“Have tried several times to get different parts for my Volvo and guess what they don't have and cannot get the parts. So much for being German Swedish French and the logo on the side of the vans states :- Any Part For Any Vehicle , should also say But not for Volvos. If I could have given minus stars I would have done -- total rubbish firm.”
Helpful Report
Posted 3 days ago
Anonymous
Unverified Reviewer
“Nightmare to reach anyone in customer care,no one answers the phones or return messages I am very disappointed.”
Helpful Report
Posted 6 days ago
Anonymous
Unverified Reviewer
“No one answer the phone and Live Chat is offline, no response from email sent. Ordered item on 3/3/23 item shown in stock. 1 to 3 days promised. No sign of delivery and can't get through to anyone, it's now 10 days from delivery. Getting really frustrated. Please can someone respond re order: 1002733505.”
Helpful Report
Posted 1 week ago
Anonymous
Verified Reviewer
“Gsf only refunded half of my return. Manager I spoke to had no idea, changed his story through our emails. Would not accept he was wrong. For the sake of £15.53, he would not admit his mistake.”
Helpful Report
Posted 1 week ago
Jeffery Smith
Verified Reviewer
“Website tells you wrong part is needed then when you call its your fault and they don't care”
Helpful Report
Posted 1 week ago
Victor P
Unverified Reviewer
“Great parts and really good customer service when something goes wrong with delivery. I've had DPD mess up the delivery and after providing proof GSF did not dispute and instantly offered me a refund. Quick delivery and lots of support if something goes wrong.”
Helpful Report
Posted 1 week ago
Anonymous
Verified Reviewer
“I ordered service part ( spark plugs were very cheap was told don't have the spark plugs I asked for alternative No don't have anything) 😃 giving me partial refund. Dissatisfied large firm and does not have the item should not advertise it.”
Helpful Report
Posted 2 weeks ago
Yellow Beam Automotive
Unverified Reviewer
“I've been using GSF since the 90s. Always got what I needed at a great price compared to other companies.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Reviewer
“GSF are claiming they have a 65% off sale and encourage you to buy quickly and make use of the offer before it ends. They’ve not discounted anything. They’ve just inflated the original prices to ridiculous levels. £75 for a single wiper blade? £80 for another set which are usually £25? They’ve not discounted, they’re at normal prices. Hugely dishonest/scummy. Wondered why the spark plugs I bought from them the other day were £13 each after 65% off.”
Helpful Report
Posted 2 weeks ago
Paul Fawcett
Unverified Reviewer
“Lowest priced items are never in stock, a waste of my time.”
Helpful Report
Posted 2 weeks ago
Ibjal Mohammed
Unverified Reviewer
“customer Service is very poor Invoice ID 1002707576 i need a vat invoice (info@olympiaelectrical.co.uk)”
Helpful Report
Posted 3 weeks ago
Allan Clarke
Verified Buyer
“PUT IN CAR REG FOR A BATTERY CHOICE OF MAKES AND PRICE CAME UP WHEN I WENT TO FIT TERMINALS WERE WRONG SIDE,Rang up and got return form to take back to local store, I was given a number to order correct battery and this one turned up too big to fit,something has obviously gone wrong somewhere.”
Helpful Report
Posted 3 weeks ago
Anonymous
Unverified Reviewer
“Ordered a battery express delivery and paid extra for this service. The order has still not been delivered and there has been no answer to the customer service number, nor the "live chat" advice. Order was very time specific and now I cannot get hold of anyone to get my money back. Don't use this service.”
Helpful Report
Posted 3 weeks ago
Marius Dina
Unverified Reviewer
“I was looking for coil springs for my Citroen and I tried online it was giving me like four choices. I decided to go in store and they can check for me. Went in and a “lovely” guy looks and gave me the part number I needed to order online. They don’t give you the discount you see on there website when you go in store. Took it and in the car when I was looking to order it I can see that the one is for the models with panorama roof. Went back in to check again and he was not at the till and a lady went to find him . When she was shouting him and asked… his response was “Ho is it that foreigner again” . Sounded quite….. And in the end he came and said to me that is the right part and that’s it he can’t help me anymore…. Went to euro car parts and ordered the right part…. Thanks GSF”
Helpful Report
Posted 1 month ago
Mark Grocutt
Unverified Reviewer
“Wanted a new battery found it online and in stock at local sheffield store as I would be passing decided to pick up from there. Despite having the numbers ,measurements,Ah and all relevant information the person on the desk wouldn’t sell me the battery saying they couldn’t garentee it being the correct battery . Total waste of time! Got same battery at a better price from euro car parts 15mins later using exactly the same information.”
Helpful Report
Posted 1 month ago
Dawn
Verified Reviewer
“First time using this company ordered online click and collect. Staff was very polite prompt fetching order and taking payment over all 10/10 will deffo be ordering again. Thank you”
Helpful Report
Posted 1 month ago
Paul Williams
Verified Buyer
“Ordered parts for next day delivery. Sent to wrong address. Customer support does not answer phones. Cancelled order then two days later ups left parcels on doorstep with no signature whilst I was at work. Still awaiting refund. Good advert to use other suppliers.”
Helpful Report
Posted 1 month ago
Charlie Stitt
Verified Reviewer
“I had a new car battery delivered to my door within four working days. A good heavy duty battery at a fair price and it arrived very well packaged and in good condition. Well pleased with their excellent service.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Used the VRN part finder on the GSF website to order a wiper arm for a 939 series Alfa Romeo Spider. 1. DPD delivered an open box from GSF to the wrong address (DPD 'kindly' provide photographic proof!), later the driver realised his mistake then delivered the box to me. 2 out of ten for effort, zero for competence. 2. Immediately recognised GSF sent the wrong part (I think it's for a 916 Spider?!) and surprise NOT the GSF website now says no wiper arm available for my car. Zero out of ten for competence. I will be demanding a return authorisation number and refund in store (which GSF don't usually permit for online orders) I see multiple adverse reviews from many customers who GSF have provided incorrect parts to. I had forgotten how bad GSF is and will not use them ever again.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“I bought a part at GSF. Paid a garage £260 labor fees. And they are refusing a return! AVOID THIS COMPANY - Currently going though a dispute with the bank.”
Helpful Report
Posted 1 month ago
GSFCarParts.com is rated 4.5 based on 48,616 reviews
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