GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,100 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,100 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can find fast usual parts when i need it next to me”

Helpful Report

Posted 59 minutes ago

“Excellent service, fast delivery A++++”

Helpful Report

Posted 1 hour ago

“Great service, always happy to help.”

Helpful Report

Posted 1 hour ago

“Very helpful and one part not in stock when I went to collect were able to get it in by 2pm same day”

Helpful Report

Posted 4 hours ago

“Got my order in good time, would have liked to speak to a rep before ordering but that was not an option .... HEY HO.... the oder worked well for me.”

Helpful Report

Posted 6 hours ago

“Really good prices. The first person that served me was lovely, and the person I spoke to on the phone was really accommodating when I told him that the part I had ordered was missing the bolt that it came with as there was a huge tear in the bag when I received it. He said to pop in store and they’ll swap it round. The third person found the part which was also missing the bolt. Between the second person and the third person, they decided to try and convince me that the bolt never came with the part in the first place, when it did. I pointed out that it was on the website listing to be told that the listing is “misleading” and wrong. It did come with a bolt because when I collected the part, the bolt was fixed to the end. The end was exposed as there was a huge tear in the flimsy bag it had been sent to GSF in, so in my travel home it came off and got lost. I didn’t really appreciate being told that it was never there in the first place when it’s quite clear that it is, both when I first received the product and on the online listing for the product. Wasn’t offered a refund for the missing part, just told to buy a new ball joint (an additional £20) to get the bolt, even though it is listed on their online listing as coming with the product and I know that it originally came with it too. Then, as I was trying to leave, the person who had just told me that the bolt never existed in the first place, asked me if I’m single. Not very professional. Overall, this could have been much better as I was quite pleased with GSF up until this point.”

Helpful Report

Posted 7 hours ago

“Ordered a battery for my son. Within 20 minutes it was ready for collection. Sons back on the road. Easy web order, great service and great price.”

Helpful Report

Posted 8 hours ago

“Wrong item sent”

Helpful Report

Posted 17 hours ago

“Have only placed a small number of orders, but very happy thus far.”

Helpful Report

Posted 18 hours ago

“Easy set up and good service.”

Helpful Report

Posted 18 hours ago

“It's amazing”

Helpful Report

Posted 19 hours ago

“Excellent service, all filters ordered for a full service, very good prices, delivered next day.”

Helpful Report

Posted 19 hours ago

“Excellent service thanks”

Helpful Report

Posted 20 hours ago

“Good service”

Helpful Report

Posted 21 hours ago

“Perfectly happy with my service, I was back 2 days later for another item, very happy with that one too, thank you x”

Helpful Report

Posted 21 hours ago

“Ordered my items and arrived within time frame only to be told that someone had given one of my items to another customer Returned next day and collected My point is that it simply should not have happened I had to go out of my way and miss fares in my cab due to poor service”

Helpful Report

Posted 22 hours ago

“I ordered the part online and has not arrived on ready to collect on the day that was in the confirmation email . No email or phone call ,I head to get off work to collect the part . And again was the wrong part .. the part was not as described. And I ordered the part with number plate ..”

Helpful Report

Posted 23 hours ago

“Delivery date was extremely delayed and I still haven't received the item at this moment in time.”

Helpful Report

Posted 23 hours ago

“Extremely Poor In-Store Customer Service – Romford Branch (RM11) While the parts and pricing here are competitive—often better than other big-name stores—the in-store customer service at the Romford branch is absolutely horrendous. I’ve visited this branch three times, and on every occasion, there has been no one at the till point. I’ve had to wait around while the staff sit in the back office, clearly visible through the open door, completely ignoring waiting customers. There’s no acknowledgment, no greeting—just a total lack of basic customer service. Visit 1: On my first visit, I was served by a young South Asian-looking consultant. I told him I was there to collect brake discs and pads I’d ordered online a few days earlier. Without checking the system, he bluntly told me that they only hold orders for 72 hours and I’d have to reorder. I explained that my confirmation email stated the parts would be ready for collection from 9am that day. Only then did he reluctantly go into the back. He returned empty-handed, saying the parts weren’t there. I showed him the email again, and he disappeared into the office. After multiple back-and-forths—and with no apology—he finally came out with the parts and handed them over without a word. It was a frustrating and rude experience. Visit 2: On my second visit, I saw the exact same thing happen to another customer, this time being dealt with by an Eastern European-looking consultant. Unfortunately for that customer, they were just told to come back tomorrow. Visit 3: Same story: no one at the counter, staff in the back ignoring customers. The pattern is clear—this isn’t a one-off issue; it’s a systemic failure in customer service. Even overhearing phone conversations, the service sounds just as unprofessional. Phrases like "I think" or "maybe" dominate. There’s no confidence or clarity in the way they communicate with customers. To management: Your customer service is driving away in-store sales. If I wasn’t chasing the lower price, I would have walked away a long time ago. This level of service is simply unacceptable and reflects very poorly on your brand. You need serious improvements in training, professionalism, and basic customer handling”

Helpful Report

Posted 23 hours ago

“Parts ordered one day arrived in store the next.”

Helpful Report

Posted 1 day ago

GSFCarParts.com is rated 4.5 based on 56,100 reviews