GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.50

4.5 Rating 52,671 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 52,671 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 16th June 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible delivery experience - was scheduled by UPS ("DSV"?) for a specific time on a specific day which then at the last moment was slipped to "by end of day" and then to the next day. This happened twice.”

Helpful Report

Posted 1 day ago

“still not received the order”

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Posted 1 day ago

“Efficient service to provide correct items with car registration number”

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Posted 1 day ago

“Paid for next day delivery which was processed so could never had been achieved. Was promised refund for cost of next day delivery but this was not received”

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Posted 1 day ago

“Excellent prices - excellent website for ordering and fast free delivery. Cannot be bettered!”

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Posted 1 day ago

“I had the pleasure to visit GSF Doncaster yesterday and was greeted to the lovely counter assistant Despina. She helped me in with all my parts and even answered some questions that I needed reassurance with types of oil. She is a great addition to your Team. Rob B”

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Posted 1 day ago

“Paid for the next day delivery and received my parts 3 days later.”

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Posted 1 day ago

“This is a review of the online service NOT the counter service who in Poole are exceptional. Very difficult to use the online shop, especially in my case where I had ordered a part and tried to make up the extra by buying something else to get me to the £25 free delivery. That was the most time consuming exercise and I gave up affter going round in circles. The main problem would be that the item I selected didn't seem to give clear indication of eligibility for free delivery... a simple explaination on the page would help. However, the help lines were helpful and courteous, but I think even they became confused. The worst problem and my reason for low rating has been that the delivery didn't make it the next day. This was critical to me for my plans, in the end it cost me quite a loss of income. It did arrive the following day. Information came through from the delivery company, they were very good, but the GSF part wasn't given to them until it was too late.”

Helpful Report

Posted 1 day ago

“Shocking. Paid for next day delivery and didn’t show up. Contacted and said Delivery will be in 3 days. One staff member didn’t want to help and another one said a different thing to what the previous said. Will not use again.”

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Posted 2 days ago

“Quick and easy”

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Posted 2 days ago

“As advertised arrived as promised good service”

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Posted 2 days ago

“Competative priced, good service from local centre. On line delivery could be faster.”

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Posted 3 days ago

“great service, delivered on time with all the correct parts. thank you”

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Posted 3 days ago

“GSF were absolutely fine though the same cannot be said about the courier they use. It arrived 1 day later than expected even though it was in the couriers local depot at around 05:00 am on the morning it was due.”

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Posted 3 days ago

“Wrong part supplied, taken back to store, refund form issued, no refund yet but another despatch of the wrong product advised (which hasn't arrived yet). I'm about to go on holiday and won't be around to receive the package, meanwhile I'm still owed 40 quid - over to you...”

Helpful Report

Posted 3 days ago

“I ordered online for delivery the next day. This was surprisingly free, given I had only ordered a fuel filter that was already very reasonably priced. All in all, a very easy transaction which saved me both time and money.”

Helpful Report

Posted 3 days ago

“Having ordered my parts on line on Tuesday 1st Oct and receiving a email on the Wednesday 2nd Oct saying my order had been dispatched ,I waited for the parts to arrive until the following Monday afternoon then i phone GSF to chase my order, only to be told it had not been dispatched despite receiving an email saying it had and that they would chase my order to get it out to me by Friday 11th Oct which will be 10 days, after my initial order date. Order No 1004315777”

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Posted 3 days ago

“not professional service, they sent me a part that didn't fit which I returned and I waited for a refund, the part was sent back to me after a week. almost a month passed before I got my refund. big mess”

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Posted 3 days ago

“Very good price including delivery prompt delivery would recommend”

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Posted 3 days ago

“Delivery was offered in 2 days. After 7 days had to cancel the whole order due to Delivery driver unable to drop items off. Had to re order and collect from the local shop.”

Helpful Report

Posted 3 days ago

GSFCarParts.com is rated 4.5 based on 52,671 reviews