GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,123 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,123 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery date was extremely delayed and I still haven't received the item at this moment in time.”

Helpful Report

Posted 3 days ago

“Extremely Poor In-Store Customer Service – Romford Branch (RM11) While the parts and pricing here are competitive—often better than other big-name stores—the in-store customer service at the Romford branch is absolutely horrendous. I’ve visited this branch three times, and on every occasion, there has been no one at the till point. I’ve had to wait around while the staff sit in the back office, clearly visible through the open door, completely ignoring waiting customers. There’s no acknowledgment, no greeting—just a total lack of basic customer service. Visit 1: On my first visit, I was served by a young South Asian-looking consultant. I told him I was there to collect brake discs and pads I’d ordered online a few days earlier. Without checking the system, he bluntly told me that they only hold orders for 72 hours and I’d have to reorder. I explained that my confirmation email stated the parts would be ready for collection from 9am that day. Only then did he reluctantly go into the back. He returned empty-handed, saying the parts weren’t there. I showed him the email again, and he disappeared into the office. After multiple back-and-forths—and with no apology—he finally came out with the parts and handed them over without a word. It was a frustrating and rude experience. Visit 2: On my second visit, I saw the exact same thing happen to another customer, this time being dealt with by an Eastern European-looking consultant. Unfortunately for that customer, they were just told to come back tomorrow. Visit 3: Same story: no one at the counter, staff in the back ignoring customers. The pattern is clear—this isn’t a one-off issue; it’s a systemic failure in customer service. Even overhearing phone conversations, the service sounds just as unprofessional. Phrases like "I think" or "maybe" dominate. There’s no confidence or clarity in the way they communicate with customers. To management: Your customer service is driving away in-store sales. If I wasn’t chasing the lower price, I would have walked away a long time ago. This level of service is simply unacceptable and reflects very poorly on your brand. You need serious improvements in training, professionalism, and basic customer handling”

Helpful Report

Posted 3 days ago

“Parts ordered one day arrived in store the next.”

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Posted 3 days ago

“Very helpful very knowledgeable especially Liam. Good quality parts”

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Posted 3 days ago

“Online ordering and collection process were very smooth and problem free”

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Posted 3 days ago

“Easy yo order. Part ready for collection on time. Good quality part.”

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Posted 3 days ago

“Ordered a front wiper blade online for collection. Although the price was better than others, it wasn't the right fitting even though the website staring it was. Maybe just unlucky but still a wasted trip”

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Posted 3 days ago

“It was easy to complete the purchase online, the parts arrived as agreed and I'm now awaiting the parts to be fitted”

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Posted 3 days ago

“All 3 members of staff ignored me for a considerable amount of time when I went into the Yeovil store to collect an online order.”

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Posted 3 days ago

“Good parts Good price Good people One word The best 👌 👍 ever”

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Posted 4 days ago

“Fast suppl. Easy instore pickup.”

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Posted 4 days ago

“Easy online ordering and parts ready for collection virtually straight away”

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Posted 4 days ago

“Excellent service, professional and easy to deal with.”

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Posted 4 days ago

“Good products and friendly service”

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Posted 4 days ago

“Correct product was delivered and arrived very quickly.”

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Posted 4 days ago

“Would return.”

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Posted 4 days ago

“Brilliant web site brilliant staff and good value”

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Posted 4 days ago

“so helpful”

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Posted 4 days ago

“Good choice of products at a great price and friendly staff in the shop if you opt for click and collect.”

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Posted 4 days ago

“Parts available immediately at great price, thank you.”

Helpful Report

Posted 4 days ago

GSFCarParts.com is rated 4.5 based on 56,123 reviews