GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,742 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always great”

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Posted 1 week ago

“Recently bought battery for my car..excellent service, plus the discount.would highly recommend.”

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Posted 1 week ago

“Online ordering very easy.next day collection.kept informed of progress by text emails. Product as ordered unfortunately returned (couldn’t get old injector out).Process very straightforward for returns. Throughout the transaction the staff was excellent to deal with.”

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Posted 1 week ago

“Been using gsf for a long time, always get excellent service 👌”

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Posted 1 week ago

“Placed order online and collected in store. A good straight forward experience.”

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Posted 1 week ago

“I have been waiting a refund more the 5day I have contacted lots time thay do not reply me even I'm told a refund has been issued but not seen in bank”

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Posted 1 week ago

“Excellent customer service”

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Posted 1 week ago

“Fantastic service arrived the next day highly recommend car up & running perfectly now after purchasing a new battery thank you guys”

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Posted 1 week ago

“Sent wrong order and it's then took a week to just get a reply and it's still not resolved!”

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Posted 1 week ago

“Very low quality don't ever buy here”

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Posted 1 week ago

“Easy online ordering system. Staff very helpful and knowledgeable”

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Posted 1 week ago

“Parts were a really good price and service at tge Norwich branch was excellent..”

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Posted 1 week ago

“Wonderful service. Ordered oil, ready in ten minutes and don't have to pay until pick up, great!!. Went to collect as ten minutes away but parking a nightmare on the industrial estate which is no fault of GSF.”

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Posted 1 week ago

“Ordered 2 items for click and collect next day to repair a car for MOT Was informed they would be ready for collection after 10a.m. next day Travelled 12 miles to collect only to be told only 1 item was there They couldn't understand why I was told it would be ready next Day as it usually takes 2 days They also said they called me but they hadn't So items not ready car couldn't be repaired in time all at my expense with travelling unnecessarily Not happy”

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Posted 2 weeks ago

“Very quick service”

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Posted 2 weeks ago

“Quick delivery”

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Posted 2 weeks ago

“I went to collect my order from GSF Car Parts in Hemel Hempstead on 13/08 and was served by someone listed on the receipt as “WEB.” The whole process of collecting an order took over half an hour. There was a queue of people, with only one staff member serving, who was extremely slow. What stood out most, however, was how rude and dismissive this person was — not just towards me, but to every customer ahead of me in the queue as well every customer in the shop was looking at eachother in dismay. One example was a customer collecting an order and part of that wasn’t in stock. Which the employee had obviously substituted for similar without telling the customer. When the customer pointed out the difference, the staff member simply replied, “yeah, it’s because we don’t have it.” When he was then asked if something was still included, the response was an abrupt, “well, I don’t know with the attitude of why should he know, there was no offer to check or anything. This is now the second time I’ve encountered the same staff member, and on both occasions their attitude and lack of basic customer service has been shocking. Honestly, they should not be in a customer-facing role. Very disappointing experience and it does put me off using this place again.”

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Posted 2 weeks ago

“Left at the counter even after ringing the bell, I told assistant the discount code on their website doesn't work, Was told bluntly we done do anything to do with the website, Not very helpful.”

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Posted 2 weeks ago

“Northampton branch on grafton industrial estate. Absolutely shocking customer service. Staff are rude and in need of some training. So much so that my last order will be my final dealings with gsf. Plenty more car spares places with similar prices locally.”

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Posted 2 weeks ago

“Great item /Great Service”

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Posted 2 weeks ago

GSFCarParts.com is rated 4.5 based on 56,742 reviews