GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.45

4.5 Rating 61,837 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 61,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 20th February 2026

157

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had to wait quite a long time to collect my order”

Helpful Report

Posted 14 hours ago

“I found online what I wanted and in a discounted price, but when I went to collect from the store it took them half an hour to find the items I had requested while I was initially informed that the items weren’t there.”

Helpful Report

Posted 4 days ago

“Man on desk not very interested and a bit abrupt”

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Posted 1 week ago

“Happy with the parts and price, however when collecting from Sheffield North I was stood waiting at the counter for several minutes without being acknowledged by the staff milling around. A couple even looked me in the eye, and then carried on with what they were doing. Even just a, "someone will be with you in a moment" would have been appreciated. Eventually someone got up from their desk to serve me, and apologised for the wait.”

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Posted 1 week ago

“Website was extremely slow & unresponsive and took forever to order parts on a Saturday morning. Basket kept timing out. Was an issue with just this website, had to order some parts off another website as couldn't bare navigating your website for any longer. However, when I went to collect my order, the order was available to collect quickly and staff member was friendly. Item as described.”

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Posted 1 week ago

“What order?”

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Posted 1 week ago

“I found when ordering parts online a little bit confusing and ordered a duplicate of one item. I also missed out on a discount code. One of my order was not available at pick up. On returning next day, I was a bit disturbed to witness a transaction which appeared suspect , cash only, ''I have given you all discount codes'' lots of hugging going on .”

Helpful Report

Posted 2 weeks ago

“I ordered a set of wiper blades. I took care to choose the best match on term of length. I collected from the store but neglected to double check I was being given the blades that I ordered. The blades were shorter supplied were shorter (& presumably cheaper) than the blades ordered & paid for. I fitted them because I was short on time. But overall, I wasn’t impressed that such an easy order was wrongly supplied.”

Helpful Report

Posted 2 weeks ago

“I was given the wrong spark plug on a click and collect order. Perhaps my fault for not comparing it to the one I took out, but it ended up damaging a piston. Apart from that, I've always had a good experience with GSF. However, I will be checking what I'm given more thoroughly in future”

Helpful Report

Posted 2 weeks ago

“Having ordered the parts and arrange to collect the parts were all of a sudden no available but more expensive alternative were! The synical side of me asks why!”

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Posted 3 weeks ago

“Slow service on the counter 1 person serving someone else could of handed me my battery which was a click and collect”

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Posted 3 weeks ago

“Ordering and paying for the goods on the website went without any hassle, along with the notification that the goods had been picked and were ready to be picked up. The problem lies in when it comes to picking up the goods, that have already been payed for, and are available to be picked up, in that I have to queue up for 20 minutes behind everyone else, who haven't used the website, and the majority of cases, don't actually know what they want, and are relying on the customer service person to advice them as to the correct products they need. Could there be a separate counter or person available to hand over the prepicked, prepayed goods, otherwise it's a waste of time doing this.”

Helpful Report

Posted 3 weeks ago

“Certain parts are expensive, like spark plugs. Other parts are a decent price. Always worth checking out.”

Helpful Report

Posted 1 month ago

“Parts and offers are great. But a visit to the store to pickup my order is a very long wait to be delt with it proved to be quite stressful 🙃”

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Posted 1 month ago

“The product I purchased was just what i needed but the customer service was awful and sexist. I went with my son and the guy behind the counter spoke to my son and ignored me even tho i was the one who purchased the item online and was holding out my phone with the order number showing, then when he fetched the item from out the stores he just slammed it down on the counter without acknowleging me again. Very rude”

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Posted 1 month ago

“item was unable to be handed over at the original date due to it being damaged in transit. A replacement was quickly found and handed to me the followind day.”

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Posted 1 month ago

“Website very poor. Does not bring up correct parts for Registration entered. Have to manually search. Store visit, left details with assistant promised to call back, never did. On the plus side click and collect was a quick process.”

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Posted 1 month ago

“Product was great and a good price. I did click and collect at the Camborne store and the service was shocking. I was left waiting for 5mins before anyone came out, even though they could see me, then someone eventually brought out my order after making some sarky comment about me calling through to them. So a mixed experience, with very unprofessional staff on that day.”

Helpful Report

Posted 1 month ago

“Not so good this time round. I ordered 2 products online, but only one was in stock. The staff tried to obtain another item, but after a couple of days waiting I had a refund.”

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Posted 1 month ago

“Short wait even though empty and no one at the desk but ok. Not a particularly warm welcome, didn't feel like a valued customer”

Helpful Report

Posted 1 month ago

GSFCarParts.com is rated 4.5 based on 61,837 reviews