GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,278 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering process was really easy. However, i ordered at 0930 on the Monday and paid for next day delivery. I received the parts mid morning on Wednesday, which after taking the day off to fit was far from ideal losing half the day to waiting for the parts which i paid a premium for next day to be delivered a day late”

Helpful Report

Posted 1 day ago

“Great prices although the online ordering can be a bit awkward if buying parts as the descriptions are not really good enough to determine the version needed for your car. BUT the worst bit is pickup! The worst experience moderately quick but staff are always so miserable and rude/dismissive!”

Helpful Report

Posted 1 day ago

“Service was excellent, Chris was very polite, helpful and professional, but I got the wrong parts, booked my slot with the garage, but had to reschedule another day bcz the parts were not the right one Was given a part that doesn’t fit my A3 Audi, it was for an Astra ??? Think your website need an update But, I did order again and will defo, currently you are the best comparing to the other boys on the market Regards Sam”

Helpful Report

Posted 1 day ago

“Reserved L & R shock absorbers online, but once I was at the counter there was only 1 in stock at the branch. As I wanted them that morning I had to collect the missing one from another branch. It turned a 40 minute collection into a 90 minute pain in the a¥$e.”

Helpful Report

Posted 4 days ago

“Generally OK - although when I wanted oil recently - there was none available locally and I was only able to order 1 litre for local collection in 2 days time. As I wanted 2 litres, I had to duplicate the order to get my required 2 litres. Odd,?????”

Helpful Report

Posted 4 days ago

“It's a shame parts cannot be shipped and collected @ local store instead of driving 16 miles round trip”

Helpful Report

Posted 5 days ago

“Parts sold are extensive and of a good price plus the service in store excellent. The website on a mobile not so good. I wanted wiper blades for a 2013 Passat. Having entered my reg and selected an option for my car only I was presented with a list of options. I selected one off the list and was then asked to check from a scrolling list that my car was on it. Tried to but it was time consuming and the list kept locking up. Got home to find wipers subtly different, went to a different website to confirm model number required, reordered from GSF and exchanged without a problem.”

Helpful Report

Posted 1 week ago

“Incorrect air filter supplied”

Helpful Report

Posted 1 week ago

“Ordered brake pads using reg. no. however did not fit, will have to take them back. there must be a better way to work out correct items where there are a few different options available.”

Helpful Report

Posted 1 week ago

“Brake pads were incorrect. I had to buy the correct parts elsewhere as my mechanic had the car in pieces. These cost twice as much as the ones from GSF .So not impressed.”

Helpful Report

Posted 1 week ago

“Ordered a front wiper blade online for collection. Although the price was better than others, it wasn't the right fitting even though the website staring it was. Maybe just unlucky but still a wasted trip”

Helpful Report

Posted 2 weeks ago

“the cue was rediculous. waited 35-45 mins. need to sort out the process”

Helpful Report

Posted 2 weeks ago

“Ordered and paid extra for delivery, but it didn't come. So had to call 5 days on and they reordered my item. And it was delivered yesterday.”

Helpful Report

Posted 2 weeks ago

“Customer service is a little bit stale”

Helpful Report

Posted 3 weeks ago

“Worcester branch was out of stock of the item I ordered on line. So reordered and collected Bromsgrove”

Helpful Report

Posted 3 weeks ago

“Ok overall but a bit slow when I went over to collect items, nobody around and no way to alert someone I was waiting.”

Helpful Report

Posted 3 weeks ago

“Some of the parts sent were wrong. One should be able to rely on digital information held when odering car parts. It is normal pratice. Do not understand why I have to take the wrong parts sent back myself. It is not a good customer pratice.”

Helpful Report

Posted 1 month ago

“They gave me the wrong part Inconvenience I had to go back there to change it Waist of time Put all my tools away because I was working on my driveway”

Helpful Report

Posted 1 month ago

“The lad that served me had no interest in what he was doing”

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Posted 1 month ago

“Happy with the service and price but dissapointed with lack of response to query sent via "Contact Us" on their website, hence my rating of "Adequate". Replacing 47Ah 420A battery on my 2102 Nissan Note and using my Reg Number on the website was directed to choice of 7 batteries. Chose one with 45Ah and 440A on offer - collected the next day, but battery was marked 45Ah 390A. Queried but told it was the correct one ( and I wasn't sure if I remembered website details ). Came home and rechecked and website still said 440A, so sent a query asking if the website data related to a different battery. Waited and a week later still no response. No doubt the battery will be OK for the duration of the guarantee but there is still an error somewhere.”

Helpful Report

Posted 1 month ago

GSFCarParts.com is rated 4.5 based on 56,278 reviews