GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,506 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,506 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part listed via registration did not fit , had to return it.”

Helpful Report

Posted 4 months ago

Hi Ronnie, Thank you for your review, and I'm sorry to hear that the part you received didn’t fit as expected. We understand how frustrating it can be to deal with returns, especially when relying on registration details for compatibility. Your feedback is important to us, and we’ll use it to improve our product listings to better serve our customers. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team. Take care, Team GSFCarParts.com

Posted 4 months ago

“Whe I ordered 8 spark plugs I was promised next day delivery ( if I ordered them with 30 minutes to go on a clock on the screen) they came 2 days later, sorry I won't be ordering on line again”

Helpful Report

Posted 4 months ago

Hi Philip, Thank you for your feedback, and I’m sorry to hear that your order didn't arrive as quickly as promised. We understand how important timely delivery is, and it's frustrating when expectations aren't met. Your comments will be taken seriously as we work on improving our processes to provide a better experience for our customers in the future. If there's anything else you'd like to discuss, please feel free to reach out to our customer service team. Wishing you all the best, Kind regards, Team GSFCarParts.com

Posted 4 months ago

“Easy to order online, part in-stock. Went to collect (Leicester) not so good, 2 people serving one person, additional staff looking out from glass office, queue build up, customers getting frustrated. When you see a queue, jump in and reduce the wait time...”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback, and I'm sorry to hear that your experience in-store didn't match your expectations. We appreciate your comments regarding the queue and the staffing situation, and I'll make sure to pass this on to the team to help improve our service. We strive to create a smooth experience for our customers, so your input is invaluable in helping us achieve that. If there's anything else you'd like to discuss, please feel free to get in touch with our customer service team at reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Paid 36£ for a brake light switch on Saturday. realised at home that this was a price for a kit that include cables, where i only got a switch that should cost 10£. So ordered switch online for 10£, collected it on Monday and gave back exactly same switch that costed me 36£. That delayed switch replacement by 2 days, this could be avoided, happened only due to incompetence of a person serving me at the till.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review, and I’m sorry to hear about the confusion regarding your purchase. It’s certainly our aim to provide a clear and efficient service, and I apologise for the inconvenience you experienced at the till. Your feedback will be shared with the team to help improve our processes and ensure such issues do not occur in the future. If you have any other concerns or need further assistance, please don’t hesitate to reach out to our customer service team at reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Great product but no 20% for signing up A bit disappointing”

Helpful Report

Posted 5 months ago

Hi Mark, Thank you for your review. I'm glad to hear you liked the product, but I apologise for the disappointment regarding the lack of a signing-up discount. We strive to provide the best possible experience for our customers, and your feedback is essential in helping us improve. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance on reviews@gsfgroup.com. Wishing you a great day, Kind regards, Team GSFCarParts.com

Posted 4 months ago

“Items took almost a week for free delivery with a Bank holiday Monday, still did not arrive until Thursday afternoon and delivery driver did not ring just left parts under a bush in front garden, no customer focus, disappointed.”

Helpful Report

Posted 5 months ago

Hi Yan, Thank you for your feedback, and I’m sorry to hear about your disappointing delivery experience. We understand how frustrating it can be when items don't arrive as expected, especially when left in an inconvenient location. Your comments about the delivery process are important to us, and we will review them with our delivery team to ensure better service in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team. We're here to help and want to make this right for you. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“I purchased a battery for my Polo and the delivery initially failed because the driver (DPD) said he could not find us even though he got within 300 yards of my property. It was the delivered on Tuesday of the following week (this week) and it was contained in a very large DPD cardboard box. Within this the battery was encased within the GSF cardboard box which itself was inside two large plastic bags. The battery was on its side (although the instructions on the GSF box was clearly marked that it must be kept in a vertical position at all times. All the battery fluids had escaped (reason for the plastic bags) and the box was all soggy. I got in touch with GSP and I was offered a refund or an exchange. I took the battery twenty miles into the Derby retail outlet and exchanged it without any further hassle. Although I found the experience quite exasperating, having the inconvenience of forty mile round trip I can say that the GSP staff were very accommodating and apologetic. I think DSP staff realised that they had messed up and then hid it away to make a delivery and trouble free get-away.”

Helpful Report

Posted 5 months ago

Hi Harry, Thank you for taking the time to share your experience, and I'm sorry to hear about the delivery issues and the condition of the battery upon arrival. I can only imagine how frustrating that must have been, especially with the inconvenience of your trip to the retail outlet. I'm glad to hear that our team at the Derby location was able to assist you with your exchange efficiently. Your feedback will be valuable for us in working with our delivery partners to ensure smoother service in the future. If there's anything else you'd like to discuss or if you need further assistance, please don’t hesitate to reach out. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Parts were correct but not in stock when I arrived to collect them You did deliver them the next day which was appreciated”

Helpful Report

Posted 5 months ago

Hi Lee, Thank you for your review, and I'm glad to hear that the parts were correct and that we were able to deliver them the next day. However, I do apologise for the inconvenience caused by the delay in having them ready for collection. We understand how important it is for our customers to have their orders on time. Your feedback is appreciated, as it helps us improve our service in the future. If you have any other concerns or need assistance, please don’t hesitate to get in touch with our customer service team. Warm wishes, Team GSFCarParts.com

Posted 4 months ago

“First order not arrived on time,was given a date to pick it up went to get item was told it had been sent back, so had to order again and second time received item, you need to sort out your ordering system a bit better”

Helpful Report

Posted 5 months ago

Hi Garry, Thank you for your feedback, and I’m really sorry to hear about the trouble you had with your order. We understand how frustrating it can be when things don’t go as planned, especially with delivery. Your comments will help us work on improving our ordering system. We appreciate you bringing this to our attention. If there's anything else on your mind or if you need assistance, please reach out to our customer service team. Warm wishes, Team GSFCarParts.com

Posted 4 months ago

“I was phoned at 9 am and was told my order was ready to collect arrived at branch and was told only one item was there and second item would not be available for another hour.”

Helpful Report

Posted 5 months ago

Hi Geoffrey, Thank you for your review, and I’m sorry to hear about the confusion regarding your order. It can be frustrating when items aren’t ready as expected, and I appreciate your patience in this matter. We’ll certainly look into this to improve our communication and ensure a smoother collection experience for our customers in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Warm wishes, Team GSFCarParts.com

Posted 4 months ago

“Didn’t get the 20% discount I was promised the guy on the counter said he couldn’t give me the discount.”

Helpful Report

Posted 5 months ago

Hi Mike, Thank you for your review, and I'm sorry to hear that you didn't receive the discount that was promised. It's frustrating when expectations aren't met, especially when it comes to pricing. We appreciate your feedback and will look into this matter to ensure that our team is aligned on giving the correct information regarding promotions. If you have any further questions or need assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Warm wishes, Team GSFCarParts.com

Posted 4 months ago

“Yeah everything was ok...the only thing I would say is..... don't use DPD very unreliable and they lie about delivery.”

Helpful Report

Posted 5 months ago

Hi Andrew, Thank you for your review. I’m sorry to hear that you had issues with DPD's delivery service. We strive to provide a reliable experience, and I understand how frustrating it can be when delivery expectations aren’t met. Your feedback is valuable to us, and we will take your comments into consideration as we review our delivery partners. If there's anything else you'd like to discuss or need help with, feel free to reach out. Take care, Team GSFCarParts.com

Posted 4 months ago

“Helpful staff, but although it said my item was in stock it wasn't and I had to do a 30 mile round trip to another store to collect”

Helpful Report

Posted 5 months ago

Hi Mark, Thank you for your review, and I'm sorry to hear about the inconvenience with your order and the extra journey. We aim to ensure our stock levels are accurate online, and I understand how frustrating it can be when things don't go as planned. Your feedback is valuable, and we'll use it to improve our inventory management. If you have any further concerns or need assistance, please reach out to our customer service team on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“As I found few things good quality and cheap in euro car part”

Helpful Report

Posted 5 months ago

“not great picking up. just stood there. people too busy in the back ground to serve me. then passed me the battery. no thankyou and left me to struggle to open the door. price was good. very convenient not sure whether i will bother again. poor service”

Helpful Report

Posted 5 months ago

Hi Gary, Thank you for your review, and I’m sorry to hear that your experience picking up your order was less than satisfactory. It's concerning to know that you felt overlooked and struggled during your visit. We strive to provide attentive service, and your feedback highlights areas where we need to improve. We're glad to hear that you found our prices competitive and the location convenient, but we genuinely want to ensure that you have an excellent experience with us. If you decide to give us another chance, we’d love to provide you with the service you deserve. Take care, Warm regards, Team GSFCarParts.com

Posted 4 months ago

“I bought a track rod for my Ford the picture clearly showed that it came with a cv boot. On the arrival of the order there was no boot I don't get why you would advertise the full kit but only send half of it.”

Helpful Report

Posted 5 months ago

“Can't fault GSF at all, but they were really let down by their delivery partner DPD. After waiting in all day I then get a 'sorry we missed you' text and the photo supplied was of a tree lined road (definitely not my address)”

Helpful Report

Posted 5 months ago

Hi Claire, Thank you for your review, and I’m really sorry to hear about the trouble you experienced with DPD. We understand how frustrating it is to wait for a delivery only to be let down by the courier service, especially when the communication doesn't reflect your actual address. We appreciate your feedback, and will certainly relay this to our team so we can look into improving the delivery experience for our customers. If there's anything else we can assist you with, please don’t hesitate to reach out. Wishing you a wonderful day, Team GSFCarParts.com

Posted 4 months ago

“Abs sensors wasn’t recognised by the car and wrong fuel filter supplied,”

Helpful Report

Posted 6 months ago

Hi Matthew, Thank you for your review, and I’m sorry to hear that the ABS sensors weren’t recognized by your car and that the wrong fuel filter was supplied. We understand how frustrating it can be to encounter compatibility issues with your order. Your feedback is invaluable to us, and we are committed to improving our services to prevent such issues in the future. If you have any further concerns or need assistance, please reach out to our customer service team, and we’ll be happy to help. Wishing you all the best, Kind regards, Team GSFCarParts.com

Posted 4 months ago

“Cheap parts but the customer service needs an upgrade”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review, and I appreciate you highlighting our affordable parts. I'm sorry to hear that you experienced issues with our customer service. We strive to provide a seamless experience, and your comments will be shared with our team to help us improve. If you have any further feedback or need assistance, please feel free to reach out to us. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Good service but not sure the products are good quality. Brought a auxillary belt tensioner ans was fitted professionally. 6mnths later i has to purchase another because thw casing had collapsed if i had drove it anymore it could have done some serious damage. So i think it was cheap price because it was made cheap”

Helpful Report

Posted 6 months ago

Hi Nicola, Thank you for your feedback, and I'm sorry to hear about the issues you've experienced with the auxiliary belt tensioner. We strive to offer quality products, and I understand your frustration when expectations aren’t met. Your comments are valuable and will help us take a closer look at our product range. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. Warm regards, Team GSFCarParts.com

Posted 4 months ago

GSFCarParts.com is rated 4.5 based on 57,506 reviews