GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,297 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was given an incorrect oil filter even though the car reg was given. Then ended up having the garage put back the old filter. A replacement was then given which was also incorrect and the old filter had to put back in again. A third replacement filter eventually turned out to be correct which was then fitted. The entire experience was a nightmare luckily the garage was very considerate and they made three attempts to fit it, However the damage, inconvienance and time wasted was annoying and has not been compensated.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your experience. I’m sorry to hear that you received incorrect oil filters, leading to such a frustrating situation with the garage. We understand how vital it is to have the right parts and how disruptive it can be when things go wrong. Your feedback is invaluable to us, and we will certainly look into this matter to prevent similar issues in the future. If there's anything more you'd like to discuss or if you need assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Wishing you better experiences ahead, Best regards, Team GSFCarParts.com

Posted 2 months ago

“Very poor ordering system. I ordered online, you confirmed item was ready but when I arrived to collect you said the order was not on your system.”

Helpful Report

Posted 4 months ago

Hi Trevor, Thank you for your feedback, and I'm sorry to hear about the issues you encountered with our ordering system. It’s frustrating when everything seems in order, but problems still arise, and I understand how disappointing that can be. Your experience is important to us, and I will be sure to share your comments with our team as we strive to enhance our processes. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

“The ordering process was easy and the pricing was great. The customer service at the Croydon branch let it down. I was kept waiting for so long I was doing an online order with a competitor as my time was not valued. I was served before I could complete this. Very disappointed in this and will make me reevaluate further purchases, price is important to me, but service has to be there too!”

Helpful Report

Posted 4 months ago

Hi Terry, Thank you for your review, and I’m glad to hear that you found the ordering process easy and our pricing great. However, I’m truly sorry to learn that your experience at the Croydon branch didn't meet your expectations. We understand that time is valuable, and lengthy wait times can be frustrating. Your feedback is essential to us, and we will address this issue with our team to ensure better service in the future. If there’s anything specific you’d like to discuss or if you need assistance, please don’t hesitate to reach out. Looking forward to serving you better next time. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“3 stars are for the parts I paid for, The service at the counter was great, it’s just the pads are squeaking and grinding constantly, it’s sounded like car was broken when I first pulled off and they are still slightly noisy after a week, understand they need bedding in but I never experienced such noisy brakes once fitted on any car I have driven, won’t be buying brembos again.”

Helpful Report

Posted 4 months ago

Hi Jack, Thank you for your review, and I’m glad to hear that you had a great experience with our counter service. However, I'm truly sorry to learn about your concerns with the brake pads. It’s unfortunate to hear they’ve been squeaking and grinding, as that’s not the experience we aim to provide. We appreciate your feedback and will use it to better inform our customers about the products we offer. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

“Unfortunately after providing my registration the website directed me to the wrong part for my car. The item lacked any further description and I ordered it. However, the guy in the store was great. He recognised the problem immediately and made sure I got the right part for my car”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback. I'm sorry to hear that the website directed you to the wrong part for your car. We understand how vital accurate information is when ordering online, and we appreciate your patience in this situation. It’s great to hear that the staff member recognized the issue and assisted you in finding the right part. We strive for excellent customer service, and I’m glad you experienced that. If there’s anything else we can do to help, please don’t hesitate to reach out. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“I bought a coil pack along with 4 attached ht leads. When fitted to the car it missfired. The fault was that 2 of the ht leads wouldn't fit tightly on the spark plugs. A new set of ht leads bought from elsewhere fixed the problem.”

Helpful Report

Posted 5 months ago

Hi Chris, Thank you for taking the time to leave a review, and I’m sorry to hear that you experienced issues with the coil pack and HT leads. It must have been frustrating to deal with the misfire and the fitting problem. We strive to ensure that our products meet high standards, and we appreciate your feedback as it helps us improve our offerings. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. We’re here to help! Best wishes, Team GSFCarParts.com

Posted 2 months ago

“Although I ordered using my Reg No the battery that arrived was too tall so you couldn't fit the hold down clamp. Extreme difficulty getting through to their service team so my wife contacted their MD. It was sorted quickly and to my satisfaction.”

Helpful Report

Posted 5 months ago

Hi David, Thank you for your review, and I’m sorry to hear about the issues you faced with your battery order. It’s great to know that our MD was able to assist and resolve the situation to your satisfaction. We appreciate your feedback, as it helps us ensure our service and products meet your expectations moving forward. If there's anything else we can do for you, please don’t hesitate to get in touch with our customer service team on reviews@gsfgroup.com. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

“Battery was delivered upside down by DPD. Not GSF's fault, but when I informed GSF that might be an issue as acid had leaked out, I got zero response.”

Helpful Report

Posted 5 months ago

Hi Julian, Thank you for your review. I'm sorry to hear about the issue you experienced with the battery delivery. We understand how concerning it is when things don’t go as planned, especially when it involves potential leakage. I apologise for the lack of response from our team; this is not the level of service we aim to provide. Your feedback is invaluable and will help us improve our communication moving forward. If there's anything else you'd like to discuss, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“I was pleased with the ordering process and price quoted. However having received a call to say the items were ready for collection, upon arrival I discovered that only part of the order had been delivered causing me a second trip to collect them. Otherwise good service.”

Helpful Report

Posted 5 months ago

Hi Ian, Thank you for your review, and I appreciate your feedback regarding the collection process. I’m glad to hear that you were pleased with the ordering experience and pricing. However, I understand how inconvenient it can be to make multiple trips due to incomplete orders. We are continuously working to improve our service, and your insights will help us address this issue to enhance the customer experience. If you have any further concerns, please feel free to contact our customer service team. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“It was all going so well until it got to Evri and it got returned to the depot. A week later I asked for a refund which seemed to be a very smooth process. However I was told it would’ve been 3-5 working days to receive my refund, it’s been 6 days and still no sign.”

Helpful Report

Posted 5 months ago

Hi Shane, Thank you for your review, and I’m sorry to hear about the issues you've faced with your delivery and refund process. We understand that delays can be frustrating, particularly when you've been looking forward to receiving your order. We appreciate your patience as we work on ensuring refunds are processed as quickly as possible. Your feedback helps us to improve our services. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“Ordered a rocker gasket and it leaked. Decided to order one more in case it was just faulty and the gasket didn't line up. Went to main dealer who informed me there are two different versions for my car (same brand as GSF supplied) and neither were the ones supplied by GSF. This has never been a problem before as I've used them for many parts. Service is always great though.”

Helpful Report

Posted 5 months ago

“very disappointed, I ordered 31jan, it came from London warehouse , 6th February.”

Helpful Report

Posted 5 months ago

“Happy with battery, disappointed with the delivery company”

Helpful Report

Posted 5 months ago

Hi Raymond, Thank you for your review! We're glad to hear that you're happy with the battery, but we're really sorry to learn that your experience with the delivery company fell short of expectations. We understand how important timely delivery is and appreciate your feedback on this matter. We will certainly take your comments into account as we work to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

“Bulbs we're highbeam not sidelights”

Helpful Report

Posted 5 months ago

Hi Richard, Thank you for your feedback, and I'm sorry to hear that the bulbs you received were not the sidelights you were expecting. We understand that this can be frustrating, and we appreciate you bringing it to our attention. Your experience is important to us, and we will work on improving our product descriptions to prevent similar issues in the future. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“My go-to site and first time that delivery was slow compared to historically.”

Helpful Report

Posted 5 months ago

Hi Robert, Thank you for your review, and I appreciate you bringing the delivery issue to our attention. I understand how disappointing it can be when things don't go as smoothly as expected, especially when our service has historically met your needs promptly. We’re committed to providing a great experience, and your feedback is valuable in helping us improve. If you have any further concerns or need assistance, please reach out, and we'll be happy to help. Take care, Team GSFCarParts.com

Posted 2 months ago

“Waited about 10 minutes to be served due to another customer filling in a returns form other employee's in the office clearly on his mobile phone not interested in serving.”

Helpful Report

Posted 5 months ago

Hi Anthony, Thank you for your review, and I apologise for the wait you experienced during your visit. We understand that timely service is crucial, and it’s frustrating when it doesn’t happen. Your feedback regarding staff engagement is invaluable, and we will certainly address this to enhance our customer experience. If you have any further concerns or need assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“Never received email confirmation of order.Had to raise case with paypal.Did receive item but still no invoice or order number,which will make returning part of the order difficult.”

Helpful Report

Posted 5 months ago

“Took longer than told I would receive my battery meaning I couldn't use my car other wise ok”

Helpful Report

Posted 5 months ago

“Reg given for car supplied with wrong parts meant another journey to replace with correct parts”

Helpful Report

Posted 5 months ago

“Part hasnt arrived on the time scale advertised”

Helpful Report

Posted 5 months ago

GSFCarParts.com is rated 4.5 based on 56,297 reviews