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GSFCarParts.com Reviews

4.5 Rating 58,498 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
8,863
 Metrics Info
4.5
Based on 58,498 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
V Kumar
Verified Buyer
“Gsf car parts online ordering was easy and used click and collect service in store Weston-super-Mare. In store was poor customer service.”
Helpful Report
Posted 1 month ago
L ADAMSON
Verified Buyer
“Had the oil in I needed , But did not stock an Indicator stalk I needed.”
Helpful Report
Posted 1 month ago
R Gillard
Verified Buyer
“Great fast delivery, however one of my parts arrived damaged.”
Helpful Report
Posted 1 month ago
K Allars
Verified Buyer
“GSF themselves were great. I received a call when the parts arrived. I collected them and fitted them the same day. Unfortunately after 100miles of gentle bedding in the rear brakes have begun to squeak (main reason I’d changed the old ones!) All brake components were fitted by myself (a qualified mechanic with 25+yrs experience) Remarks online say Brembo brakes can begin squealing & sometimes quieten down. Holding out hope!”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“Sent the order to the wrong address, not the address I gave. Big headache trying to sort it out. Ended up going to the store to collect”
Helpful Report
Posted 2 months ago
T Fisher
Verified Buyer
“I was pleased with the parts we ordered, but paid extra to have Next Day Delivery and this did not happen. I could have opted for free delivery and received the parts on the same day. I did email, but have not received a reply. So paid an extra £5.99 for what exactly”
Helpful Report
Posted 2 months ago
D Cross
Verified Buyer
“I ordered parts on line click and collect Went the following day to pick up items Ie brake pads and discs Waited ages to be served then was told you only had discs in stock so had to order much more expensive pads as customer was waiting for car to be repaired not very good service”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“Easy to use webpage, and competitively priced. Click and collect was slow once in store. Lots of staff behind the desk but only 1 serving the queue. No acknowledgment for waiting customers or thank you for waiting. Guess that’s the trade off, poor customer experience for the lower prices”
Helpful Report
Posted 2 months ago
B Judge
Verified Buyer
“Why order with click and collect when you have to queue up and then they process the order while you wait. Total pointless making a click and collect order.”
Helpful Report
Posted 2 months ago
A Wood
Verified Buyer
“Drop down for parts useless, wrong part delivered.”
Helpful Report
Posted 2 months ago
D Connelly
Verified Buyer
“Click and collect. Need staff in store, waited 40 mins get served. 1 staff member, serving. Then they had to got to warehouse and pick all the parts.”
Helpful Report
Posted 2 months ago
B Sanders
Verified Buyer
“Store staff are great and collection was good Can't say that about the website doesn't provide correct and upto date information opening hours wrong which meant I couldn't collect my order when I wanted disappointing”
Helpful Report
Posted 2 months ago
G
Verified Buyer
“Wrong part was sent.common issue to gsf”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“Ordered a car filter. Was told that I had so many days to pick up. Got a reminder email to say that I only had 2 more days to pick up. Went straight to GSF only to be told that my order had been taken off the system as I had waited to pick up. Order found eventually but you need to sort this out.”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“Ordered 6 litres of Castrol GTX C4, 4 Litres and 2 X 1 litres. Only one of the 2 litres was C4. Had to return to the shop but didn't have a second bottle in stock. Was told that it could be ordered and available by 2pm. Went in next day and was told it wouldn't be in until 10am. After some searching it was located on one of the shelves.”
Helpful Report
Posted 2 months ago
A Gerrard
Verified Buyer
“Ordered a cambelt kit, water pump and aux belt. The aux belt was incorrect for my vehicle (I used the registration feature on the website) so now I had to put the old belt back on will take me twice as long... Thanks.”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“Had to refund my parts .don't fit .”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“No problem ordering online, however picking the item up from Belfast store, wow, you need to give the young lad who served me some lessons in customer service. Shocking is an understatement”
Helpful Report
Posted 2 months ago
J Seaton
Verified Buyer
“I ordered a battery and went to collect but was waiting 20 mins before I could take my purchase. One person serving. Several other staff members on site doing other things.”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“Parts very reasonably priced with the September offer, and the website telling me exactly what parts would fit my car was super useful. Only 3 stars due to my collection experience. Was stood at reception in the Yeovil store for well over 5 minutes with nobody acknowledging my presence, no way to alert anyone I was there, and multiple other staff just looking at me like I was invisible. No apology when the guy did finally turn up, shame really. Just a poor customer experience, luckily the parts were well priced otherwise would have been a lower score”
Helpful Report
Posted 3 months ago
GSFCarParts.com is rated 4.5 based on 58,498 reviews
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