GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,297 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a battery and later realised that I'd received a promotion code prior to my purchase but sadly GSF couldn't give me the discount retrospectively, the discount would have brought the price into line with my usual supplier (Tanya Batteries). A company of their size should be able to accommodate such a small oversight. What could've been a 5 ⭐ engagement became a 3 ⭐”

Helpful Report

Posted 1 month ago

“I've used gsf quite a few times and until this order had no problems, unfortunately this time they sent the wrong parts.”

Helpful Report

Posted 1 month ago

“Only half of order was delivered due courrier fault. But no possibility to contact human in customer service for live hat or call. Zen desk chat not comfortable to use and very slow.”

Helpful Report

Posted 1 month ago

“Price and availability ok. Wait in qeue at checkout always seems to be painful.”

Helpful Report

Posted 1 month ago

“No one was at the counter when I got there, I pressed the button for assistance and someone eventually came to tell me they were busy on the phone, after about 10 minutes someone came to serve me and when I'd paid for my collection no one offered to help me with my things, one of which was a car battery!”

Helpful Report

Posted 1 month ago

“My score reflects my experiance with your web site. I could see you had what I wanted in stock but i couldent buy it because the site would not accept my location post code, I eventualy went to your branch and purchased the item, I explained my dificulty, I was told that what I should have entered was your branch post code, how stupid is that, how is an on line cistomer going to know your branch post code. Another problem was that i had an online price and a discount code so when i went to the branch i expected the same price, they were not able to offer this, so i had to order on line, using the location as above, then wait 15 mins for the order to come through to the branch. SO I GOT WHAT I WANTED BUT IT WAS HARD WORK”

Helpful Report

Posted 1 month ago

“The bloke I spoke to in store seemed a little pussed off I had bothered him with questions but the online service was 100%”

Helpful Report

Posted 1 month ago

“The cam belt kit purchased via click and collect off the GSF website (using my registration number to filter choice) was for an earlier model. Unfortunately because there were common parts this was not discovered until it was too late on a Saturday to obtain a replacement from GSF and meant I had to purchase a second kit from another retailer on Sunday at at a much higher price. The collection branch were very good and gave me a full refund on the incorrect kit, but this should have never been offered for my vehicle on the GSF web site - especially since no fitment information was provided.”

Helpful Report

Posted 1 month ago

“The website was easy to use. The collection was awful. The chap on the counter was very polite and hard working, but the queuing was terrible, he really should had from his colleagues who where sat in the office chatting, the 3 stars are for the chap on the couner”

Helpful Report

Posted 1 month ago

“Sending wrong item!”

Helpful Report

Posted 2 months ago

“Order accepted but only half sent. Whilst the money was promptly refunded this didn’t help in getting parts from an alternative supplier over a Bank Holiday weekend. It would have been far better if I had been notified at the time of ordering that one of the items was out of stock- especially as most places seem to sell them in pairs I also paid for Next Day delivery, well before the advertised cutoff time but this didn’t happen either. The half of the order that was sent arrived a day late. I had no chance at knowing what was happening- and email after 36 hours telling me a part wouldn’t be sent but then an email advising me my order was completed and shipped only made it more of a nightmare Overall rather disappointing, I will reserve judgement on the quality of the part received until it’s been fitted a while”

Helpful Report

Posted 2 months ago

“Part listed via registration did not fit , had to return it.”

Helpful Report

Posted 2 months ago

Hi Ronnie, Thank you for your review, and I'm sorry to hear that the part you received didn’t fit as expected. We understand how frustrating it can be to deal with returns, especially when relying on registration details for compatibility. Your feedback is important to us, and we’ll use it to improve our product listings to better serve our customers. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team. Take care, Team GSFCarParts.com

Posted 2 months ago

“Whe I ordered 8 spark plugs I was promised next day delivery ( if I ordered them with 30 minutes to go on a clock on the screen) they came 2 days later, sorry I won't be ordering on line again”

Helpful Report

Posted 2 months ago

Hi Philip, Thank you for your feedback, and I’m sorry to hear that your order didn't arrive as quickly as promised. We understand how important timely delivery is, and it's frustrating when expectations aren't met. Your comments will be taken seriously as we work on improving our processes to provide a better experience for our customers in the future. If there's anything else you'd like to discuss, please feel free to reach out to our customer service team. Wishing you all the best, Kind regards, Team GSFCarParts.com

Posted 2 months ago

“Easy to order online, part in-stock. Went to collect (Leicester) not so good, 2 people serving one person, additional staff looking out from glass office, queue build up, customers getting frustrated. When you see a queue, jump in and reduce the wait time...”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback, and I'm sorry to hear that your experience in-store didn't match your expectations. We appreciate your comments regarding the queue and the staffing situation, and I'll make sure to pass this on to the team to help improve our service. We strive to create a smooth experience for our customers, so your input is invaluable in helping us achieve that. If there's anything else you'd like to discuss, please feel free to get in touch with our customer service team at reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“Paid 36£ for a brake light switch on Saturday. realised at home that this was a price for a kit that include cables, where i only got a switch that should cost 10£. So ordered switch online for 10£, collected it on Monday and gave back exactly same switch that costed me 36£. That delayed switch replacement by 2 days, this could be avoided, happened only due to incompetence of a person serving me at the till.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review, and I’m sorry to hear about the confusion regarding your purchase. It’s certainly our aim to provide a clear and efficient service, and I apologise for the inconvenience you experienced at the till. Your feedback will be shared with the team to help improve our processes and ensure such issues do not occur in the future. If you have any other concerns or need further assistance, please don’t hesitate to reach out to our customer service team at reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“Great product but no 20% for signing up A bit disappointing”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for your review. I'm glad to hear you liked the product, but I apologise for the disappointment regarding the lack of a signing-up discount. We strive to provide the best possible experience for our customers, and your feedback is essential in helping us improve. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance on reviews@gsfgroup.com. Wishing you a great day, Kind regards, Team GSFCarParts.com

Posted 2 months ago

“Items took almost a week for free delivery with a Bank holiday Monday, still did not arrive until Thursday afternoon and delivery driver did not ring just left parts under a bush in front garden, no customer focus, disappointed.”

Helpful Report

Posted 2 months ago

Hi Yan, Thank you for your feedback, and I’m sorry to hear about your disappointing delivery experience. We understand how frustrating it can be when items don't arrive as expected, especially when left in an inconvenient location. Your comments about the delivery process are important to us, and we will review them with our delivery team to ensure better service in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team. We're here to help and want to make this right for you. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“I purchased a battery for my Polo and the delivery initially failed because the driver (DPD) said he could not find us even though he got within 300 yards of my property. It was the delivered on Tuesday of the following week (this week) and it was contained in a very large DPD cardboard box. Within this the battery was encased within the GSF cardboard box which itself was inside two large plastic bags. The battery was on its side (although the instructions on the GSF box was clearly marked that it must be kept in a vertical position at all times. All the battery fluids had escaped (reason for the plastic bags) and the box was all soggy. I got in touch with GSP and I was offered a refund or an exchange. I took the battery twenty miles into the Derby retail outlet and exchanged it without any further hassle. Although I found the experience quite exasperating, having the inconvenience of forty mile round trip I can say that the GSP staff were very accommodating and apologetic. I think DSP staff realised that they had messed up and then hid it away to make a delivery and trouble free get-away.”

Helpful Report

Posted 2 months ago

Hi Harry, Thank you for taking the time to share your experience, and I'm sorry to hear about the delivery issues and the condition of the battery upon arrival. I can only imagine how frustrating that must have been, especially with the inconvenience of your trip to the retail outlet. I'm glad to hear that our team at the Derby location was able to assist you with your exchange efficiently. Your feedback will be valuable for us in working with our delivery partners to ensure smoother service in the future. If there's anything else you'd like to discuss or if you need further assistance, please don’t hesitate to reach out. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“Parts were correct but not in stock when I arrived to collect them You did deliver them the next day which was appreciated”

Helpful Report

Posted 2 months ago

Hi Lee, Thank you for your review, and I'm glad to hear that the parts were correct and that we were able to deliver them the next day. However, I do apologise for the inconvenience caused by the delay in having them ready for collection. We understand how important it is for our customers to have their orders on time. Your feedback is appreciated, as it helps us improve our service in the future. If you have any other concerns or need assistance, please don’t hesitate to get in touch with our customer service team. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

“First order not arrived on time,was given a date to pick it up went to get item was told it had been sent back, so had to order again and second time received item, you need to sort out your ordering system a bit better”

Helpful Report

Posted 2 months ago

Hi Garry, Thank you for your feedback, and I’m really sorry to hear about the trouble you had with your order. We understand how frustrating it can be when things don’t go as planned, especially with delivery. Your comments will help us work on improving our ordering system. We appreciate you bringing this to our attention. If there's anything else on your mind or if you need assistance, please reach out to our customer service team. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

GSFCarParts.com is rated 4.5 based on 56,297 reviews