GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,510 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,510 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the cue was rediculous. waited 35-45 mins. need to sort out the process”

Helpful Report

Posted 3 months ago

“Ordered and paid extra for delivery, but it didn't come. So had to call 5 days on and they reordered my item. And it was delivered yesterday.”

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Posted 3 months ago

“Customer service is a little bit stale”

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Posted 3 months ago

“Worcester branch was out of stock of the item I ordered on line. So reordered and collected Bromsgrove”

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Posted 3 months ago

“Ok overall but a bit slow when I went over to collect items, nobody around and no way to alert someone I was waiting.”

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Posted 3 months ago

“Some of the parts sent were wrong. One should be able to rely on digital information held when odering car parts. It is normal pratice. Do not understand why I have to take the wrong parts sent back myself. It is not a good customer pratice.”

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Posted 3 months ago

“They gave me the wrong part Inconvenience I had to go back there to change it Waist of time Put all my tools away because I was working on my driveway”

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Posted 3 months ago

“The lad that served me had no interest in what he was doing”

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Posted 3 months ago

“Happy with the service and price but dissapointed with lack of response to query sent via "Contact Us" on their website, hence my rating of "Adequate". Replacing 47Ah 420A battery on my 2102 Nissan Note and using my Reg Number on the website was directed to choice of 7 batteries. Chose one with 45Ah and 440A on offer - collected the next day, but battery was marked 45Ah 390A. Queried but told it was the correct one ( and I wasn't sure if I remembered website details ). Came home and rechecked and website still said 440A, so sent a query asking if the website data related to a different battery. Waited and a week later still no response. No doubt the battery will be OK for the duration of the guarantee but there is still an error somewhere.”

Helpful Report

Posted 3 months ago

“Purchased a battery and later realised that I'd received a promotion code prior to my purchase but sadly GSF couldn't give me the discount retrospectively, the discount would have brought the price into line with my usual supplier (Tanya Batteries). A company of their size should be able to accommodate such a small oversight. What could've been a 5 ⭐ engagement became a 3 ⭐”

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Posted 3 months ago

“I've used gsf quite a few times and until this order had no problems, unfortunately this time they sent the wrong parts.”

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Posted 3 months ago

“Only half of order was delivered due courrier fault. But no possibility to contact human in customer service for live hat or call. Zen desk chat not comfortable to use and very slow.”

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Posted 3 months ago

“Price and availability ok. Wait in qeue at checkout always seems to be painful.”

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Posted 4 months ago

“No one was at the counter when I got there, I pressed the button for assistance and someone eventually came to tell me they were busy on the phone, after about 10 minutes someone came to serve me and when I'd paid for my collection no one offered to help me with my things, one of which was a car battery!”

Helpful Report

Posted 4 months ago

“My score reflects my experiance with your web site. I could see you had what I wanted in stock but i couldent buy it because the site would not accept my location post code, I eventualy went to your branch and purchased the item, I explained my dificulty, I was told that what I should have entered was your branch post code, how stupid is that, how is an on line cistomer going to know your branch post code. Another problem was that i had an online price and a discount code so when i went to the branch i expected the same price, they were not able to offer this, so i had to order on line, using the location as above, then wait 15 mins for the order to come through to the branch. SO I GOT WHAT I WANTED BUT IT WAS HARD WORK”

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Posted 4 months ago

“The bloke I spoke to in store seemed a little pussed off I had bothered him with questions but the online service was 100%”

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Posted 4 months ago

“The cam belt kit purchased via click and collect off the GSF website (using my registration number to filter choice) was for an earlier model. Unfortunately because there were common parts this was not discovered until it was too late on a Saturday to obtain a replacement from GSF and meant I had to purchase a second kit from another retailer on Sunday at at a much higher price. The collection branch were very good and gave me a full refund on the incorrect kit, but this should have never been offered for my vehicle on the GSF web site - especially since no fitment information was provided.”

Helpful Report

Posted 4 months ago

“The website was easy to use. The collection was awful. The chap on the counter was very polite and hard working, but the queuing was terrible, he really should had from his colleagues who where sat in the office chatting, the 3 stars are for the chap on the couner”

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Posted 4 months ago

“Sending wrong item!”

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Posted 4 months ago

“Order accepted but only half sent. Whilst the money was promptly refunded this didn’t help in getting parts from an alternative supplier over a Bank Holiday weekend. It would have been far better if I had been notified at the time of ordering that one of the items was out of stock- especially as most places seem to sell them in pairs I also paid for Next Day delivery, well before the advertised cutoff time but this didn’t happen either. The half of the order that was sent arrived a day late. I had no chance at knowing what was happening- and email after 36 hours telling me a part wouldn’t be sent but then an email advising me my order was completed and shipped only made it more of a nightmare Overall rather disappointing, I will reserve judgement on the quality of the part received until it’s been fitted a while”

Helpful Report

Posted 4 months ago

GSFCarParts.com is rated 4.5 based on 57,510 reviews