GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,297 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was phoned at 9 am and was told my order was ready to collect arrived at branch and was told only one item was there and second item would not be available for another hour.”

Helpful Report

Posted 3 months ago

Hi Geoffrey, Thank you for your review, and I’m sorry to hear about the confusion regarding your order. It can be frustrating when items aren’t ready as expected, and I appreciate your patience in this matter. We’ll certainly look into this to improve our communication and ensure a smoother collection experience for our customers in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

“Didn’t get the 20% discount I was promised the guy on the counter said he couldn’t give me the discount.”

Helpful Report

Posted 3 months ago

Hi Mike, Thank you for your review, and I'm sorry to hear that you didn't receive the discount that was promised. It's frustrating when expectations aren't met, especially when it comes to pricing. We appreciate your feedback and will look into this matter to ensure that our team is aligned on giving the correct information regarding promotions. If you have any further questions or need assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

“Yeah everything was ok...the only thing I would say is..... don't use DPD very unreliable and they lie about delivery.”

Helpful Report

Posted 3 months ago

Hi Andrew, Thank you for your review. I’m sorry to hear that you had issues with DPD's delivery service. We strive to provide a reliable experience, and I understand how frustrating it can be when delivery expectations aren’t met. Your feedback is valuable to us, and we will take your comments into consideration as we review our delivery partners. If there's anything else you'd like to discuss or need help with, feel free to reach out. Take care, Team GSFCarParts.com

Posted 2 months ago

“Helpful staff, but although it said my item was in stock it wasn't and I had to do a 30 mile round trip to another store to collect”

Helpful Report

Posted 3 months ago

Hi Mark, Thank you for your review, and I'm sorry to hear about the inconvenience with your order and the extra journey. We aim to ensure our stock levels are accurate online, and I understand how frustrating it can be when things don't go as planned. Your feedback is valuable, and we'll use it to improve our inventory management. If you have any further concerns or need assistance, please reach out to our customer service team on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“As I found few things good quality and cheap in euro car part”

Helpful Report

Posted 3 months ago

“not great picking up. just stood there. people too busy in the back ground to serve me. then passed me the battery. no thankyou and left me to struggle to open the door. price was good. very convenient not sure whether i will bother again. poor service”

Helpful Report

Posted 3 months ago

Hi Gary, Thank you for your review, and I’m sorry to hear that your experience picking up your order was less than satisfactory. It's concerning to know that you felt overlooked and struggled during your visit. We strive to provide attentive service, and your feedback highlights areas where we need to improve. We're glad to hear that you found our prices competitive and the location convenient, but we genuinely want to ensure that you have an excellent experience with us. If you decide to give us another chance, we’d love to provide you with the service you deserve. Take care, Warm regards, Team GSFCarParts.com

Posted 2 months ago

“I bought a track rod for my Ford the picture clearly showed that it came with a cv boot. On the arrival of the order there was no boot I don't get why you would advertise the full kit but only send half of it.”

Helpful Report

Posted 3 months ago

“Can't fault GSF at all, but they were really let down by their delivery partner DPD. After waiting in all day I then get a 'sorry we missed you' text and the photo supplied was of a tree lined road (definitely not my address)”

Helpful Report

Posted 3 months ago

Hi Claire, Thank you for your review, and I’m really sorry to hear about the trouble you experienced with DPD. We understand how frustrating it is to wait for a delivery only to be let down by the courier service, especially when the communication doesn't reflect your actual address. We appreciate your feedback, and will certainly relay this to our team so we can look into improving the delivery experience for our customers. If there's anything else we can assist you with, please don’t hesitate to reach out. Wishing you a wonderful day, Team GSFCarParts.com

Posted 2 months ago

“Abs sensors wasn’t recognised by the car and wrong fuel filter supplied,”

Helpful Report

Posted 3 months ago

Hi Matthew, Thank you for your review, and I’m sorry to hear that the ABS sensors weren’t recognized by your car and that the wrong fuel filter was supplied. We understand how frustrating it can be to encounter compatibility issues with your order. Your feedback is invaluable to us, and we are committed to improving our services to prevent such issues in the future. If you have any further concerns or need assistance, please reach out to our customer service team, and we’ll be happy to help. Wishing you all the best, Kind regards, Team GSFCarParts.com

Posted 2 months ago

“Cheap parts but the customer service needs an upgrade”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review, and I appreciate you highlighting our affordable parts. I'm sorry to hear that you experienced issues with our customer service. We strive to provide a seamless experience, and your comments will be shared with our team to help us improve. If you have any further feedback or need assistance, please feel free to reach out to us. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“Good service but not sure the products are good quality. Brought a auxillary belt tensioner ans was fitted professionally. 6mnths later i has to purchase another because thw casing had collapsed if i had drove it anymore it could have done some serious damage. So i think it was cheap price because it was made cheap”

Helpful Report

Posted 3 months ago

Hi Nicola, Thank you for your feedback, and I'm sorry to hear about the issues you've experienced with the auxiliary belt tensioner. We strive to offer quality products, and I understand your frustration when expectations aren’t met. Your comments are valuable and will help us take a closer look at our product range. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“Ordered parts got call say hey red for collect at 10am get there not in till 3pm”

Helpful Report

Posted 3 months ago

Hi Scott, Thank you for your feedback, and I'm sorry to hear about the delay in your parts being ready for collection. We understand how important it is to have everything on time, and it’s frustrating when things don’t go as planned. Your experience is valuable to us, and we'll use your comments to help improve our processes in the future. If you need any further assistance or have any other concerns, please feel free to reach out. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

“Good service but long wait”

Helpful Report

Posted 3 months ago

Hi David, Thank you for your review! We appreciate your feedback regarding the wait time you experienced. While we're glad to hear you received good service, we understand that long waits can be frustrating. Your comments are valuable to us as we work to enhance our service efficiency. If there's anything else we can assist you with, please don't hesitate to reach out on reviews@gsfgroup.com. Wishing you a great day ahead, Kind regards, Team GSFCarParts.com

Posted 2 months ago

“Long wait to pick up online order. Polite and friendly team.”

Helpful Report

Posted 3 months ago

Hi Julia, Thank you for your review, and I'm glad to hear that you found our team polite and friendly! I'm sorry to learn that you experienced a long wait while picking up your order. We understand how important it is to get your items promptly, and we’re continually working on improving our processes. Your feedback is invaluable to us, and we’ll ensure it’s addressed to enhance our service. If you have any other concerns or need assistance, don’t hesitate to reach out. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“Good item although saw it listed for £5 less online the very next day with GSF ???”

Helpful Report

Posted 4 months ago

“Replaced front coil spring last year ,came to replace the other one this month ,price increased by £20 ,rang to see if he could do anything about price ,tried to sell me a different spring at a lower cost but when questioned if this was the same as previous one was told "thats the wrong one " even tho it says on your site that it's correct,when told this was OEM gold for the Peugeot 308 ,his reply was "o well it does fit "”

Helpful Report

Posted 4 months ago

“Your courier delivered to wrong address parcel left upside down. GSF packed item well but you have been. Let down”

Helpful Report

Posted 4 months ago

Hi Peter, Thank you for your review, and I’m sorry to hear about the delivery issue you experienced. It’s disappointing when things don’t go as planned, especially when the parcel arrives in less than ideal condition. We appreciate your feedback, and I assure you that we’ll look into this matter to improve our service and delivery processes. If there’s anything more you’d like to discuss or if you need assistance, please don’t hesitate to reach out to our customer service team. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“Have you be scamed by online investments traders, Paybackintld (@) g m a i l .com can help you recover it >”

Helpful Report

Posted 4 months ago

“Can't fault my purchase and delivery but my housemate ordered the same day and he is still waiting his purchase to be delivered,so far 2 lengthy phone calls and 2 resends by gsf still no order”

Helpful Report

Posted 4 months ago

Hi Philip, Thank you for your review, and I'm glad to hear that you were satisfied with your own purchase and delivery. However, I’m truly sorry to learn that your housemate's order has encountered delays despite multiple attempts to resolve the issue. We understand how frustrating this must be. Your feedback is valuable and will assist us in improving our service. If you or your housemate need further assistance, please reach out to our customer service team, and we'll do our best to help on reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“didnt respond to my request after ordering, and when delivery arrived they had substituted a product that was probably out of stock without asking. speedy delivery and good products, but below what I expect on communication and customer service”

Helpful Report

Posted 4 months ago

GSFCarParts.com is rated 4.5 based on 56,297 reviews