GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,614 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong windscreen wipers identified by 'vehicle applicability checker'.”

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Posted 5 days ago

“waiting time long and unable to supply everything requested”

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Posted 5 days ago

“The two gents behind the counter were more interested in talking about one of their kitchen renovations, while I stood at the counter waiting to served or even acknowledged to begin with.”

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Posted 5 days ago

“Ordered two gaskets, went to collect only to be told one had been sent back, car in bits customer wanting car back. Now its me that's looking stupid. Not happy.”

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Posted 1 week ago

“Assistant was not aware of current offers linked to purchase.”

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Posted 1 week ago

“Took three different starters to get one that fitted and still maybe the wrong one”

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Posted 2 weeks ago

“Found the staff to be rude and abrupt (A customer in front of me had the same, and walked out). Part was faulty, was told not their fault and to come back Monday/Tuesday. It was five minutes before closing, so I suppose this is acceptable from the company.”

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(Reading) - Posted 3 weeks ago

Hi Matt, Thank you for sharing your experience, and I’m sorry to hear that our staff didn’t meet your expectations during your visit. It's disappointing to know that you felt the service was rude and abrupt. We take customer service very seriously, and your feedback will be reviewed with the team to ensure we make improvements. If you have any further concerns or require assistance, please don’t hesitate to contact our customer service team. We're here to help and want to make things right for you. Thank you for your understanding. Best regards, GSF Car Parts

Posted 3 weeks ago

“I’ve rated GSF poor, because their on line service is poor, it is completely disjointed from the actual Parts Stores. The staff in the Stores are brilliant but their hands are tied ‘cos they can’t offer the on line discounts. I contacted your on line help chat ‘cos I had already bought a part in store, as I couldn’t find it on line. So i couldn’t get the discount which you kept quoting in texts because I hadn’t ordered it on line. I then realised I needed the same part again, so to get the discount I tried to order it on line, but it kept telling me you didn’t stock it (but I knew you did cos I had already bought one) when I contacted your on line chat help service to explain the above, it told me to go to the Store & order the part from them. I did this & was again told I didn’t qualify for the on line offer of 20% discount. All the parts I obtained were good quality & fitted well & as I stated above, the on Store staff were really helpful & efficient, but I’m just annoyed that I had to pay full price for everything cos I couldn’t apply the discount you promised to me. The on line chat service was a complete waste of time imo. The in store staff saved you from getting a much worse review tbh.”

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Posted 3 weeks ago

Hi Andrew, Thank you for taking the time to share your feedback. I'm really sorry to hear about the challenges you faced with our online service and the discrepancies between the online and in-store experiences. It’s always our goal to provide a seamless experience, and I understand how frustrating it must be to encounter these issues, especially when you were looking to benefit from our discounts. Your insights are invaluable, and we'll certainly look into improving the integration of our online and store services. I’m glad to hear the quality of the parts and the service from our in-store staff met your expectations, but I can understand how the discount confusion would be very disappointing. If there’s anything more you’d like to discuss or if you have further concerns, please feel free to reach out to our customer service team directly. Wishing you all the best, Team GSFCarParts.com

Posted 3 weeks ago

“Paid for next day delivery. Nothing arrived and I had to ding Order was placed again and delivery charge refunded. Ordered Tuesday and didn’t receive till Friday pm x”

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Posted 3 weeks ago

Hi Gary, Thank you for your feedback, and I'm truly sorry to hear about the delivery issues you experienced. It’s understandable to be frustrated when things don’t go as planned, especially after paying for next day delivery. We appreciate you bringing this to our attention, and I assure you that we will review our processes to prevent similar situations in the future. If there’s anything further you’d like to discuss or if you need assistance, please reach out to our customer service team on reviews@gsfgroup.com. Thank you for your understanding. Warm regards, Team GSFCarParts.com

Posted 3 weeks ago

“The DMF was in a terrible state, burst out of its box going rusty battered, wasn’t impressed at all, won’t be using again.”

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Posted 4 weeks ago

Hi Steven, Thank you for your review, and I’m sorry to hear that the DMF you received was in such poor condition. It's disappointing to know that it didn't arrive as expected, and we understand how frustrating this can be. Your feedback is important to us, and I will ensure it is passed along to our team for further review. We aim to provide quality products and services, and your experience will help us improve. If there's anything else we can assist you with, please don't hesitate to reach out to our customer service team on reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 3 weeks ago

“I bought a lower control arm fitted it but the ball joint was wrong one so came back bought another arm Wrong ball joint again i live in barnsley so two trips to sheffield wasting my time and fuel I had to order from another parts company So not my best experience i have bought lots of other parts over the years and not had a problem”

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Posted 4 weeks ago

Hi Geoff, Thank you for taking the time to share your experience, and I’m really sorry to hear about the issues you faced with the lower control arms. It's frustrating to make multiple trips, and I understand how inconvenient this has been for you. We appreciate your loyalty over the years, and we value your feedback as it helps us identify areas where we can improve. I’ll make sure your comments are relayed to the relevant team to help prevent this from happening in the future. If there's anything else we can assist you with or if you’d like to discuss your experience further, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 3 weeks ago

“Paid for next day delivery, received email from DPD confiming delivery date, but missing the delivery time slot(which is normally included) . Received message at 19.59 that courier had attempted delivery, but nobody was home. The delivery email for the redelivery next day included a time slot! If a customer pays for next day delivery, then the booking email should include a time slot as is normal for all other deliveries. A cynic would conclude that the courier never attempted the next day delivery, hence the lack of a time slot in their email and the 19.59 message!”

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Posted 1 month ago

Hi Anthony, Thank you for your feedback, and I’m sorry to hear about the issues you experienced with your delivery. I completely understand how frustrating it must be to not receive the expected time slot, especially after paying for next day delivery. Clear communication is essential to us, and we regret that this did not happen in your case. We will certainly review our processes regarding delivery notifications to ensure better experiences for our customers in the future. If there's anything more you’d like to discuss or if you need assistance, please feel free to reach out to our customer service team. Thank you for bringing this to our attention, and we hope to improve your experience with us next time. Best wishes, Team GSFCarParts.com

Posted 3 weeks ago

“The order was not ready on time. The stock was out of date so I did not buy all the parts. One person serving, the rest pretending to work. One positive thing, they have good prices.”

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Posted 1 month ago

Hi Slawomir, Thank you for taking the time to share your feedback. I’m sorry to hear that your order wasn't ready on time and that you faced issues with stock availability. We aim to provide a smooth experience for our customers, and it's clear we fell short in this instance. I appreciate your recognition of our good prices, and I assure you that your feedback regarding staff availability and service will be addressed to improve our operations. If you have any further concerns or require assistance, please feel free to reach out to our customer service team. Thank you for your understanding, and we hope to serve you better in the future. Warm regards, Team GSFCarParts.com

Posted 3 weeks ago

“ordered part online, went to collect with confirmation email and text. Item ordered was not available, instead given with different make.”

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Posted 1 month ago

Hi Arif, Thank you for taking the time to share your experience with us. I’m sorry to hear that the item you ordered was not available when you arrived to collect it. I understand how frustrating this must have been, especially after receiving confirmation. Your feedback is important, and we will investigate this matter to ensure our inventory communication is improved in the future. If there’s anything else you’d like to discuss or need assistance with, please reach out to our customer service team anytime. Thanks for your understanding, and we hope to provide you with a better experience next time. Warm wishes, Team GSFCarParts.com

Posted 3 weeks ago

“ordered oil and oil filter sent oil filter and no oil no explanation why so unable to do the job”

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Posted 1 month ago

“Got the parts I wanted but unnecessary long wait at the collection desk on two occasions that I visited. Some customers walked out. Staff on phones and no acknowledgment of people waiting.”

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Posted 1 month ago

Hi there, Thank you for your review, and I’m sorry to hear about the long wait times you experienced at our collection desk. We understand that waiting, especially when you see others leaving, can be very frustrating. Please rest assured that your feedback will be shared with our team as we work to enhance our customer service. We appreciate your patience and understanding as we strive to improve your experience moving forward. If you have any further concerns or need assistance, please feel free to reach out. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“Ordering online is good, but why when picking up parts does it take ten minutes to fifteen minutes to collect. That's with nobody else waiting. I order from toolstation or screwing, I walk in pay and walk out.”

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Posted 1 month ago

Hi there, Thank you for your review, and I apologise for the wait time during your pickup. We strive to streamline our service, and it's disappointing to hear we didn't meet your expectations on this occasion. Your feedback is crucial for us, and we’ll certainly work on improving the efficiency of our parts collection process. If there's anything else you'd like to share or need assistance with, please feel free to reach out. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“Place an order which was okay but was delivered to the wrong address by their courier and now I have not received anything haven’t heard back from numerous emails, shows on the delivery that they were nowhere near my house from the photo . still waiting to hear back. ! I know it’s not their fault it’s the delivery company, but I don’t feel that I should suffer and not receive the items that I ordered .”

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Posted 1 month ago

Hi Lee, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you’re facing with your delivery. It’s frustrating when things don’t go as planned, especially when you’re waiting on items you need. While we understand that the delivery company is responsible, it’s not right for you to be left without your order. Your feedback is incredibly valuable to us and will be addressed with our team to try to prevent such situations in the future. Please feel free to reach out to our customer service team if you’d like further assistance on reviews@gsfgroup.com. Thank you for your patience. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“Ordered wheel bearings for a disc brake hub but bearings for drum brakes were delivered.”

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Posted 1 month ago

“Gave you correct details but you sent them to different address they owners of that address were away so did not get them for 3 days I suggest you link label printer to software taking orders and not rely staff that cannot check they have entered correct address”

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Posted 1 month ago

GSFCarParts.com is rated 4.5 based on 55,614 reviews