GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.45

4.5 Rating 61,844 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 61,844 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 20th February 2026

157

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You quoted the wrong parts. The assistant in store corrected this at my request. She was great. The right product was £50 more expensive. I would not have come at that price as I do not live in that area.”

Helpful Report

Posted 15 hours ago

“I went to collect the part. Initially they struggled to find the order (I ordered online) but the part wasn't there. I went back two days later, after receiving an email saying the part had been there for 7 days. On the third occasion the part was eventually located. No apology was offered. Rather disappointing as previously service has been spot on.”

Helpful Report

Posted 1 day ago

“The guy who eventually served me was busy talking and swearing at someone in the back somewhere and left me standing there for a few minutes waiting for him to finish talking with his mate.”

Helpful Report

Posted 1 day ago

“Ordered a new alternator on the Monday evening, took my money on the Tuesday, said 2-3 working days for delivery. I had to keep chasing it up as it didn't turn up by the Friday. Finally got it sorted the following Tuesday and received it on the Wednesday , so over a week to get it delivered when if I could have got to one of my local branches (car not working) i could have collected it next day as it was in stock . Was only refunded a delivery charge of 3.99 I believe it was for a £150 part .”

Helpful Report

Posted 1 day ago

“The staff at the counter/reception were extremely unhelpful and not at all welcoming.”

Helpful Report

Posted 1 week ago

“Only two stars, the reason being that I ordered the items for collection and confirmation said to pick up at 10am next day, I arrived at 14:20 and was greeted with “yeh that’s not here yet!” When I asked why I wasn’t sent a message to save me from a 12 mile round trip , I was told “ well you’re not the only one it’s happened to “. No reason , no apologies! Poor customer service considering most companies now send a message for you to collect ONCE the item is ready! Going forward as a company you should maybe try doing this! Mario zammit”

Helpful Report

Posted 1 week ago

“Dear Sir/Madam, I would like to raise a formal complaint regarding my recent Click & Collect order at your Hayes branch. I ordered three parts for my car after your website showed they were in stock at the Hayes branch. I travelled to the branch approximately five hours after placing the order, only to be told that the parts were not actually in stock and would need to be ordered for delivery the following morning. I was advised they would arrive by 10:00 am. The following day, I received no phone call, text message, or email to confirm that the parts had arrived. At 12:02 pm, I called the branch and waited 15 minutes to get through. I spoke to Joe, who confirmed that all three parts were in stock and ready for collection. Wanting to avoid another wasted journey, I specifically called to make sure everything was there before setting off. I arrived at the branch at approximately 1:40 pm. After taking my payment, I was left waiting for around 15 minutes, only to be told that only two of the three parts were actually available. I was then asked to come back again at 3:30 pm to see if the final part had arrived. This level of service is completely unacceptable. I have now made multiple unnecessary journeys, spent time waiting on the phone and in the branch, and still do not have all the parts I ordered. I specifically used the Click & Collect service because I needed the parts urgently, yet the inaccurate stock information and poor communication have caused nothing but inconvenience. I do not have the time to be repeatedly messed about due to errors that are entirely outside of my control. Had I been given accurate information from the outset, I would have purchased the parts elsewhere and avoided all of this unnecessary inconvenience. Unless this matter is resolved satisfactorily, I will have no option but to leave an honest review detailing my experience on Google and other review platforms. I look forward to your prompt response.”

Helpful Report

Posted 1 week ago

“Had to wait 25 minutes to be served , The only girl serving had to do number plates, ended up late back to work”

Helpful Report

Posted 1 week ago

“Parts I received were correct but customer service is virtually non responsive. I'm waiting for a refund of roughly £120 for 2 calipers I exchanged for new ones and haven't heard a word about them, no response and no information about when I might get the money back.”

Helpful Report

Posted 2 weeks ago

“The website is difficult to navigate and not very user friendly. The order started it was ready for collection and when I arrived at the shop it wasn't ready and all of it wasn't in stock. The brake discs show two discs in a box but it is only one disc in the box. Probably won't be using GSF again.”

Helpful Report

Posted 2 weeks ago

“My part was fine. I picked gsf because they had better deals than euro car parts. After my experience in the collection office I will not return. There was strong language between the colleagues that I will not repeat here that made me feel uncomfortable while I was waiting at the desk.”

Helpful Report

Posted 3 weeks ago

“The queue was very long”

Helpful Report

Posted 3 weeks ago

“Good prices but website and customer support need work. I ordered a battery for delivery to a DPD parcel locker as home delivery was £20 but I received no communication to tell me when to collect the item. The online order just said "Processing" I tried contacting customer services by chat and email but no response. Eventually I rang GSF a week later and, after 40mins on hold, they told me the item had been delivered to the Parcel shop and gave me the tracking number but as I had no collection details I could not collect it. I called DPD and they said it had been returned to sender as no one had collected it. So I had to call GSF back again and cancel the order. I then ordered again for delivery to a local GSF shop. That was supposed to be next day but again there was no confirmation it was ready so I had to call every day for 4 days until it was available. I then collected and paid for it without issue. If I compare this to other online vendors they are much better with telling you by email and text when items are available for collection. They also respond to chat and emails.”

Helpful Report

Posted 3 weeks ago

“It’s not the part that’s the issue nor the price it’s the long wait when collecting the part. There was 8people in queue with some asking about parts and the wonderful chap checking availability etc then there’s people like me in queue whom have already ordered paid and waiting to collect, waited 30mins. First time I thought it was a one off but then happened again. I’d recommend you keep another man on standby to help at front rather than to be joking around in the back genuinely that’s all u need to do. Would I come back probably would when I’m trying to save customers money but then losing my time is me losing money!!!! Just fix up get another guy on standby”

Helpful Report

Posted 4 weeks ago

“Collection took way too long, with 5 other members of staff available but not assisting at the front desk?”

Helpful Report

Posted 4 weeks ago

“Overall good quality parts and sometimes good discount prices. However, the return process for items delivered late at your home address quite poor. Returned an unopened item to our local GSF, filled in the return form, as the staff member said we send these to main office who process returns. About an hour or so later , I get an email advising that half of what had paid was being processed to be returned. Luckily I took pictures in the GSF office of the unopened box and the filled return form, so I will be taking this up with GSF customer service, but it's cheeky to be informed of the return of only half the money without any explanation.. I hope to get some explanation of this, given the item was delivered late and I bought the same product over the counter at GSF on the day I had booked a mechanic, just needed new bolts, which our local GSF didn't have have in stock.”

Helpful Report

Posted 1 month ago

“Didn't go well this time!”

Helpful Report

Posted 1 month ago

“Disappointed to be honest. After ordering and paying online for the brake disc which were in stock at the point of order, I made a 20 mile round trip to collect. On arrival the chap behind the counter went to the stock shelves to find them ( they should been in the collection area and were clearly not picked at the point of sale). Then returned to say that the rear discs were not in stock and would have to order more. I told him I had made a 20 mile round trip so could they be delivered. He just shrugged his shoulders and told me that only trade customers were entitled to delivery and I would have to collect the following day. Having worked for GSF for 6 years I know the drill and have been ordering parts reasonably regularly since I left. The parts just either weren't picked or supplied to another customer. This isn't the first time ive experienced this.”

Helpful Report

Posted 1 month ago

“Ordered and paid online to pickup from local branch. I then received an email that the order had been collected but not by me. Contacted local branch who were very reluctant to help as it was an Internet order. I certainly won't order and pay online again.”

Helpful Report

Posted 1 month ago

“Extremely slow at the shop waited 25 minutes to get served and only 2 people ahead of me. One person on the desk. Needed another person to help. The guy who served me was lovely but he needed another member of staff to help out. Parts were good, one box of brake pads had already been opened and were out of the plastic. Reduce the time customers have to wait to get served in the shop and maybe 5 stars next time.”

Helpful Report

Posted 1 month ago

GSFCarParts.com is rated 4.5 based on 61,844 reviews