GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,278 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fine service online, chap in shop dismissive and not interested.”

Helpful Report

Posted 21 hours ago

“searched a part from my registration; the part provided was incorrect. Improve the search engine! which is after all fundamental for online business”

Helpful Report

Posted 22 hours ago

“Went to collect our online order at the time and day that was stated in the email and on arrival was told that order had not arrived. The store re ordered the part and we collected the following day.”

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Posted 1 day ago

“Process of collecting orders was a shambles!(Preston store) 1 person serving and at least 5 others just sat in the sales office while 5 customers were waiting.”

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Posted 4 days ago

“I bought service kit for Toyota . But air filter and cabin filter were bigger in size”

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Posted 1 week ago

“Oil filter was wrong one did not fit, what’s the use putting registration number when its still wrong part.”

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Posted 1 week ago

“Waiting long time part to be picked no one dealing with customers and 4 guy's sat at desk just chatting they wouldn't work for me”

Helpful Report

Posted 1 week ago

“Really good prices. The first person that served me was lovely, and the person I spoke to on the phone was really accommodating when I told him that the part I had ordered was missing the bolt that it came with as there was a huge tear in the bag when I received it. He said to pop in store and they’ll swap it round. The third person found the part which was also missing the bolt. Between the second person and the third person, they decided to try and convince me that the bolt never came with the part in the first place, when it did. I pointed out that it was on the website listing to be told that the listing is “misleading” and wrong. It did come with a bolt because when I collected the part, the bolt was fixed to the end. The end was exposed as there was a huge tear in the flimsy bag it had been sent to GSF in, so in my travel home it came off and got lost. I didn’t really appreciate being told that it was never there in the first place when it’s quite clear that it is, both when I first received the product and on the online listing for the product. Wasn’t offered a refund for the missing part, just told to buy a new ball joint (an additional £20) to get the bolt, even though it is listed on their online listing as coming with the product and I know that it originally came with it too. Then, as I was trying to leave, the person who had just told me that the bolt never existed in the first place, asked me if I’m single. Not very professional. Overall, this could have been much better as I was quite pleased with GSF up until this point.”

Helpful Report

Posted 1 week ago

“Ordered a total of five items which I duly collected to get home to find I had only been given four! Had to take time out which I could ill afford, in fact cost me time and money, to not even be given an apology. This was at Weston Super Mare”

Helpful Report

Posted 3 weeks ago

“I wanted a butter cv boot for my car, you had 1 listed, to which I purchased, but after stripping the car down to fit the part, I then found out it the wrong boot, which your web site didn't state whether it's a inner or outer. So had to purchase the right one else where as you didn't do the right part.”

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Posted 3 weeks ago

“I asked for a carrier bag for the parts but the guy said sorry we haven't got any.”

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Posted 3 weeks ago

“I travelled to collect two click and collect items. Only one of them was in stock.”

Helpful Report

Posted 3 weeks ago

“Parts were excellent, service very poor, placed the order online, parts were not on stock but confirmed ready for collection the following day in the morning, went to pick my order at 5pm and I've been told that they don't accept cash as they've done the register for the day, and soon after they told me that my order was not available as apparently has been sent back to the branch they order it from as I didn't collect in the morning, despite the fact that they are stating on their website that they will hold it for 3 days, waste of time and money, to collect following day, but this time due to the obvious thrust issues I have phoned before departing to make sure my order is available.”

Helpful Report

Posted 3 weeks ago

“Good prices on some items, cheaper than competitors. They offer a discount code for signing up to your newsletter. When you try to use it, it doesn’t work. Customer services useless! 2 star is what you deserve!!”

Helpful Report

Posted 4 weeks ago

“I ordered a few items for click and collect that evening i went to pick them up after a while of looking around i was told some of the items were meant to be on shop floor but werent so would have to come back tomorrow for them - not ideal as is an hour return trip A couple of days later i went to pick them up and was waiting for over 10 minutes to be served i could see 4 people out back chatting and only one person serving . it took her over 5 minutes to bag the person in front of me items if i hadnt already payed for the items i would have left”

Helpful Report

Posted 4 weeks ago

“Unfortunately I won't be ordering from GSF again until they change delivery companies. They use Evri and yet again a next day parcel hasn't arrived. This happens frequently. My vehicle is off the road awaiting part and no updates from Evri. No problem with GSF only the delivery company.”

Helpful Report

Posted 4 weeks ago

“Wrong part when ordered through website with car registration. Had to do 2 trips 2 days apart,only positive was the member of staff made sure the part was right over the phone once I found it was the wrong part. Thank god for human sorting it ,technology let me down again .Staff member was excellent.”

Helpful Report

Posted 4 weeks ago

“I went direct to the store to order parts for my Audi A2 . Two of the items were not the right ones . Feel very frustrated and will have to go back to get a refund”

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Posted 1 month ago

“Oil filter was the wrong part for my vehicle, despite the fact that I inputted by registration number when ordering.”

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Posted 1 month ago

“Staff were helpful. However I placed an order in response to an offer of Free 5ltr Ad Blue when you spent £10 click & collect, which was emailed to me by yourelves. When i went to collect my order, I was told you had run out of Ad Blue, therefore I could not have any. If you are going to run a Free Stock Promotion, should enure you have adequate stocks!”

Helpful Report

Posted 1 month ago

GSFCarParts.com is rated 4.5 based on 56,278 reviews