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GSFCarParts.com Reviews

4.5 Rating 51,598 Reviews

88 %

of reviewers recommend GSFCarParts.com

Company Reviews

Product Reviews

4.5

Based on 51,598 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 16th April 2024

GSFCarParts.com 5 star review on 15th March 2024

GSFCarParts.com 5 star review on 15th March 2024

GSFCarParts.com 5 star review on 26th February 2024

Desmond Lofting

GSFCarParts.com 5 star review on 7th January 2024

GSFCarParts.com 5 star review on 24th November 2023

GSFCarParts.com 5 star review on 14th October 2023

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have paid for 4 spark plugs but when the mechanic opened the box found 3”

Posted 6 months ago

“Unfortunately, the part(s) I ordered using GSF Car Parts's generating system (Using car registration/confirming vehicle parts were compatible to my requirements), generated parts that did not fit my vehicle, so I asked to return the parts as they had supplied incompatible parts for my vehicle. I was subsequently sent a returns label which required me to pay for its return. Under the Consumers Right Act 2015 I am covered in that the parts should be returned at no cost to me. It was like getting blood out of a stone in getting them to supply a returns label which was at no cost to me. Very disappointing, a customer should not have to remind the supplier their rights!”

Posted 6 months ago

“Battery arrived quickly and well packaged. However, despite ordering using car registration the battery is too short.”

Posted 6 months ago

“It is acceptable to be 24 hours later than expected, as I waited all day, but not good enough to drop the parcel off at another place and NOT tell me. Only found out where it was when I contacted them to complain.”

Posted 6 months ago

“Website recommended solid brakes and said it was correct but turns out brakes on car were vent3d, not solid as GSF reckoned”

Posted 6 months ago

Thank you Jonathan for taking the time to share your feedback about GSFCarParts.com. We sincerely apologise for any confusion or inconvenience caused. We understand how important it is for car parts to be accurate, especially with your safety in mind. I can see the VRM provided in your correspondence contains an additional character, therefore I'm unable to check the data. If you wish to contact us again with the correct registration, I'll be happy to investigate this for you. Your input and feedback is really appreciated, so thank you again for taking the time to let us know about your experience. Regards Matt

Posted 6 months ago

“Ordered rear suspension parts early in week for fitting at weekend, opened the box and wrong parts sent. phoned my local gsf shop in Kidderminster and the assistant was very adversarial, insisting I had ordered the wrong parts (I hadn't) also stating (incorrectly) that I couldn't bring the wrong parts to the shop for return. Went on live chat and it was confirmed that I could. Went to the shop to collect the new oarts and dealt with Mick, who was very helpful, parts were bought and wrong parts were returned... I just have to wait for the refund which is frustrating. Such a contrasting set of people to deal with and I can't understand why a credit note could not be issued whilst I was buying the correct parts.”

Posted 6 months ago

“Admit this is more to do with DPD but packing wasn't secure so 1st parcel had something missing and replacement envelope was open and empty”

Posted 6 months ago

“The car part wich I bought from you didn’t fit to my car was with 1 cm long than genuine part and it was ordered from the reg plate.”

Posted 6 months ago

“Ordered a battery for my peugeot. On website it showed me a match for my reg plate but battery that came is smaller than it should be (both size and capacity).”

Posted 6 months ago

“Part arrived, for totally the wrong model, year etc”

Posted 6 months ago

Hi, Thanks for sharing your feedback. We're sorry that your experience didn't match your expectations on this occasion, it is always disappointing to hear we fail to meet our high standards. I can see that you have discussed this with our customer service team and that it appears to be an incorrectly labelled part, a full refund has already been processed for this order. We are sorry for the inconvenience caused and our remaining stock has been checked. If you need any further assistance, please contact us. Thanks Matthew Customer Service Team

Posted 6 months ago

“Generally pleasant, courier service unsatisfactory, waited over a week and radiator is wrong”

Posted 6 months ago

“Wrong part delivered and for returns it not a easy procedure.”

Posted 6 months ago

“Good price but 1x of the parts its not matching my car”

Posted 6 months ago

“Next day delivery should mean exactly that,7 days guys c'mon are you trying to go out of business Luckily the battery was spot on,just the issue of the £9.95 next day delivery refund This shouldn't have to take ages,but I know it will. Sack the manager.”

Posted 7 months ago

“Order part but they sent out incorrect part. Didn't match description or picture. Was expected to pay to post it back and had to drive 12miles to branch for a refund. Branch staff helpful hence not 1 star review. Every mail I sent to customer service was just replied with an RMA form. Will not use again. Will pay more and use Autodoc instead.”

Posted 7 months ago

“I bought brake discs and pads using your online service, the parts arrived quickly but were the wrong size. Unlike Euro Car Parts your website was unclear that there were 2 sizes that fitted my car. I returned them to my local store only to be told that a refund couldn't be given by them. I was served by a young man who was rather rude and insisted on calling me Bud all the time. I was sent away with a form to fill in with a code I had to acquire to return the goods. I returned a couple of days later on a Tuesday to be told that the goods wouldn't be picked up until Friday and the refund could take up to two weeks to process, this I find ridiculous as that money should be in my bank earning me interest not in yours. It is safe to say that I will be shopping for future parts elsewhere in future”

Posted 7 months ago

“I was sent the wrong parts, so I had to return them and I am still waiting for a refund”

Posted 7 months ago

“Despite been given the plate number for the car, they still supplied the wrong parts and then ask me to pay for returns.”

Posted 7 months ago

“The app is very slow a freezers a lot, so decided to call and was quoted the most expensive items 😐”

Posted 7 months ago

“On your website you state that orders received before 2pm maybe delivered the same day. I placed my order at 12.37 on Thursday 31st August not realising that you would use DPD Couriers instead of one of your local GSF branches. The order was subsequently delivered on Saturday at 09.36. Do you not use local GSF branches to deliver on their vans? If not it would be helpful for customers to know that their order will be delivered by outside couriers. Thanks”

Posted 7 months ago

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GSFCarParts.com is rated 4.5 based on 51,598 reviews