GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,506 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,506 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong part when ordered through website with car registration. Had to do 2 trips 2 days apart,only positive was the member of staff made sure the part was right over the phone once I found it was the wrong part. Thank god for human sorting it ,technology let me down again .Staff member was excellent.”

Helpful Report

Posted 3 months ago

“I went direct to the store to order parts for my Audi A2 . Two of the items were not the right ones . Feel very frustrated and will have to go back to get a refund”

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Posted 3 months ago

“Oil filter was the wrong part for my vehicle, despite the fact that I inputted by registration number when ordering.”

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Posted 3 months ago

“Staff were helpful. However I placed an order in response to an offer of Free 5ltr Ad Blue when you spent £10 click & collect, which was emailed to me by yourelves. When i went to collect my order, I was told you had run out of Ad Blue, therefore I could not have any. If you are going to run a Free Stock Promotion, should enure you have adequate stocks!”

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Posted 4 months ago

“Never again! 1 part still missing!”

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Posted 4 months ago

“20 mins waiting time, then further delay in pre ordered part being retrieved Only 1 person on collection desk”

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Posted 4 months ago

“Had to change store as got sick of waiting , went to store and there card machine wasn't even charged it then took 15 mins for them to charge it and then it wouldn't boot up apparently,,, went over to Gateshead and was in and out in literally 2 minutes down side is I had to drive the extra 15mile to get the part”

Helpful Report

Posted 4 months ago

“Ordered item received notification it was ready to collect when I arrived it wasn’t there kept getting notifications saying I need to pick it up or it’ll go back in stock but item wasn’t in stick”

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Posted 4 months ago

“Ordered 3 items for a job, got the email and text that they were ready to collect. When I arrived, one item wasn’t there as it hadn’t arrived yet, despite the stock check online, the email and the text confirming it was all ready. Even with a discount, it cost me a bit extra for a more expensive part that was in stock as I needed to do the job that morning. After a previous issue with ordering for delivery, and the fact they have a very slow website, GSF is my last resort for purchasing these days”

Helpful Report

Posted 4 months ago

“I do not like doing this, but... I spent some time identifying the branch that had the part and ordered for collection. When I arrived I was told that the part was not actually in stock in that branch! TBF, home delivery was immediately offered but I needed the part ASAP. Ended up going 50 miles out of my way to collect it from another branch which is not ideal. Can I urge GSF to improve their online stock information as I have seen other customers experience this on previous occasions so this is not a one-off error. Given the distance I need to travel for parts, it has made me not trust what the website is telling me.”

Helpful Report

Posted 4 months ago

“Wrong windscreen wipers identified by 'vehicle applicability checker'.”

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Posted 4 months ago

“waiting time long and unable to supply everything requested”

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Posted 4 months ago

“The two gents behind the counter were more interested in talking about one of their kitchen renovations, while I stood at the counter waiting to served or even acknowledged to begin with.”

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Posted 4 months ago

“Ordered two gaskets, went to collect only to be told one had been sent back, car in bits customer wanting car back. Now its me that's looking stupid. Not happy.”

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Posted 4 months ago

“Assistant was not aware of current offers linked to purchase.”

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Posted 4 months ago

“Took three different starters to get one that fitted and still maybe the wrong one”

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Posted 4 months ago

“Found the staff to be rude and abrupt (A customer in front of me had the same, and walked out). Part was faulty, was told not their fault and to come back Monday/Tuesday. It was five minutes before closing, so I suppose this is acceptable from the company.”

Helpful Report

(Reading) - Posted 4 months ago

Hi Matt, Thank you for sharing your experience, and I’m sorry to hear that our staff didn’t meet your expectations during your visit. It's disappointing to know that you felt the service was rude and abrupt. We take customer service very seriously, and your feedback will be reviewed with the team to ensure we make improvements. If you have any further concerns or require assistance, please don’t hesitate to contact our customer service team. We're here to help and want to make things right for you. Thank you for your understanding. Best regards, GSF Car Parts

Posted 4 months ago

“I’ve rated GSF poor, because their on line service is poor, it is completely disjointed from the actual Parts Stores. The staff in the Stores are brilliant but their hands are tied ‘cos they can’t offer the on line discounts. I contacted your on line help chat ‘cos I had already bought a part in store, as I couldn’t find it on line. So i couldn’t get the discount which you kept quoting in texts because I hadn’t ordered it on line. I then realised I needed the same part again, so to get the discount I tried to order it on line, but it kept telling me you didn’t stock it (but I knew you did cos I had already bought one) when I contacted your on line chat help service to explain the above, it told me to go to the Store & order the part from them. I did this & was again told I didn’t qualify for the on line offer of 20% discount. All the parts I obtained were good quality & fitted well & as I stated above, the on Store staff were really helpful & efficient, but I’m just annoyed that I had to pay full price for everything cos I couldn’t apply the discount you promised to me. The on line chat service was a complete waste of time imo. The in store staff saved you from getting a much worse review tbh.”

Helpful Report

Posted 4 months ago

Hi Andrew, Thank you for taking the time to share your feedback. I'm really sorry to hear about the challenges you faced with our online service and the discrepancies between the online and in-store experiences. It’s always our goal to provide a seamless experience, and I understand how frustrating it must be to encounter these issues, especially when you were looking to benefit from our discounts. Your insights are invaluable, and we'll certainly look into improving the integration of our online and store services. I’m glad to hear the quality of the parts and the service from our in-store staff met your expectations, but I can understand how the discount confusion would be very disappointing. If there’s anything more you’d like to discuss or if you have further concerns, please feel free to reach out to our customer service team directly. Wishing you all the best, Team GSFCarParts.com

Posted 4 months ago

“Paid for next day delivery. Nothing arrived and I had to ding Order was placed again and delivery charge refunded. Ordered Tuesday and didn’t receive till Friday pm x”

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Posted 5 months ago

Hi Gary, Thank you for your feedback, and I'm truly sorry to hear about the delivery issues you experienced. It’s understandable to be frustrated when things don’t go as planned, especially after paying for next day delivery. We appreciate you bringing this to our attention, and I assure you that we will review our processes to prevent similar situations in the future. If there’s anything further you’d like to discuss or if you need assistance, please reach out to our customer service team on reviews@gsfgroup.com. Thank you for your understanding. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“The DMF was in a terrible state, burst out of its box going rusty battered, wasn’t impressed at all, won’t be using again.”

Helpful Report

Posted 5 months ago

Hi Steven, Thank you for your review, and I’m sorry to hear that the DMF you received was in such poor condition. It's disappointing to know that it didn't arrive as expected, and we understand how frustrating this can be. Your feedback is important to us, and I will ensure it is passed along to our team for further review. We aim to provide quality products and services, and your experience will help us improve. If there's anything else we can assist you with, please don't hesitate to reach out to our customer service team on reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com

Posted 4 months ago

GSFCarParts.com is rated 4.5 based on 57,506 reviews