GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,510 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,510 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The part price was good. It was ordered on line. The website struggled to deal with my address so I had to use the click and collect service. I wanted to pay for it when I ordered it. As I could not I arranged for a friend the pick it up and ring me for the payment details. The person at the counter said it could not be done and I had the go the the branch, pay for it and pick it up myself. I have been in the motor industry for over 50 years and find this very backward.”

Helpful Report

Posted 6 months ago

Hi Glenn, Thank you for taking the time to leave your review. I'm sorry to hear about the challenges you faced with our website and the subsequent confusion at the counter. We understand how important it is for our processes to be smooth and efficient, and I appreciate your feedback on this matter. Your experience is valuable to us, and we will certainly look into improving our systems to make ordering more straightforward. If there's anything else you would like to share or if you need assistance, please don’t hesitate to get in touch with our customer service team. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“I am giving this two stars as whilst the prices are good and placing the order and collection was fine the parts were incorrect. As a result on Sunday when I came to replace the oil filter ansd it was the wrong part, GSF were closed so I ended up running around to get the correct one, it cost me over an hour of my time and I had to pay over the top for the replacement. I then wasted more time taking the wrong part back for a refund. If you are going to show parts based on the registration number, you need to make sure they are correct !”

Helpful Report

Posted 6 months ago

Hi Richard, Thank you for your review, and I'm sorry to hear that you received the incorrect part. We understand how frustrating it is to be in a situation where you need a part urgently, only to face delays and inconvenience. Your feedback about the accuracy of parts based on registration details is noted, and we take this matter seriously as we strive to enhance our system and provide a smoother experience for our customers. If you have any further issues or need assistance, please reach out to our customer service team. Wishing you a better experience next time, Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Buying anything from GSF is like bartering in a Turkish baazar . The prices seem to vary from day to day amid a confusion of discounts codes that only partly offset the inflated RRP . Add to that the actual spec of the battery I collected was far below the advertised capacity despite sharing the same label. I was quoted a silly over the counter price for the correct spec before it was reduced to a more realistic but still high level after a challange . The staff are pleasant but they are operating in a business that I don't fully endorse as I want one low price not several limited time offers .”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your thoughts with us. I'm really sorry to hear that your experience felt like a confusing bargain hunt rather than a straightforward buying process. We strive to offer clear pricing and promotions, and your feedback highlights areas for improvement. It’s disappointing to hear the battery you received didn’t meet your expectations, and I can understand your frustration with pricing discrepancies. Our team certainly aims to communicate clearly and provide accurate product specifications, so I appreciate you bringing this to our attention. If you ever want to discuss your experience further or have any questions, please do reach out on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Just slow at the counter, given that the parts were pre-ordered wasn't a great experience also one item turned out not to be available. Prices aren't that great either with the recalculated order without the one item, not even sure the web discount was applied Eurospares frankly offer better service and pricing.”

Helpful Report

Posted 6 months ago

“Box had been opened posible a return item.”

Helpful Report

Posted 6 months ago

“Postage was not on time if I knew it was coming through evri would never have ordered it from yourselves”

Helpful Report

Posted 6 months ago

Hi Jeremy, Thank you for your review, and I’m sorry to hear that your order didn't arrive on time. We understand how frustrating it can be when delivery expectations aren’t met, especially with the shipping provider involved. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our delivery services. If there’s anything further we can assist you with or if you have any additional concerns, please don’t hesitate to reach out. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Order was easy & online advice was accurate. Went into branch to pick up my order & the man behind the counter had very little customer care skills. Almost felt like I was interrupting his conversation with somebody in the office.”

Helpful Report

Posted 6 months ago

Hi David, Thank you for your review, and I’m sorry to hear that your experience at our branch didn’t meet your expectations. We strive to provide excellent customer service, and it’s concerning to hear that our team member fell short in this instance. Your feedback is valuable, and we will work on improving our staff's customer care skills to ensure a welcoming atmosphere for all our customers. If there’s anything further we can assist you with, please don’t hesitate to reach out. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Ordered and payed for the parts only to be told 2 days later they didn't have them. Refunded my money but no further explanation.”

Helpful Report

Posted 6 months ago

Hi Andrew, Thank you for your review, and I’m sorry to hear that the parts you ordered were unavailable after your purchase. We aim to keep our inventory updated, and I understand how disappointing it is to face unexpected issues like this. Your feedback is valuable, and we’ll work on improving our communication to provide better clarity in the future. If you have any questions or need assistance, please feel free to contact our customer service team. Take care, Team GSFCarParts.com

Posted 4 months ago

“Ordered part in error,attempted to cancel before dispatch,but heard nothing back from them,now have take a trip to nearest store,which is not easy as I'm unable to drive for 6 weeks,so glad euro car parts are far more contactable and easier to deal with”

Helpful Report

Posted 6 months ago

“Cheaper substitute but no invoice price adjustment. Ordered on line for collection in store. Arrived at store and one part could not be located although stock records showed it as existing, An alternative brand was substituted, which I was assured was comparable, as it was also "gold". No price adjustment was offered. When I returned home I noticed that the original brand and associated price was on the receipt, and when I checked on line I could see that the substituted part was cheaper. Wasn't worth the time and effort to return to the store to resolve, but not impressed with this dishonest business practice.”

Helpful Report

Posted 7 months ago

“Put items in my basket to collect from my local branch so couldn't add the 20% discount code No offer of a discount from the very friendly staff, so won't be coming back anytime soon”

Helpful Report

Posted 7 months ago

Hi there, Thank you for taking the time to share your experience. We’re sorry to hear that you faced issues with applying the discount code during your order. It’s important to us that our customers feel valued, and we regret that we missed the opportunity to assist you in-store. We appreciate your feedback, and we’ll work on ensuring that our teams are better equipped to provide discounts and support at our locations. If you have any further concerns or questions, please don’t hesitate to reach out. Take care, Team GSFCarParts.com

Posted 4 months ago

“Good store but some of the staff are rude and not very helpful will not be useing this store again”

Helpful Report

Posted 7 months ago

Hi there, Thank you for taking the time to share your thoughts with us. I'm sorry to hear that you found some of our staff to be unhelpful. We strive to provide excellent customer service, and it’s disappointing to learn that we fell short in your experience. Your feedback is valuable, and we are continually working to improve our team’s approach to ensure a positive experience for all our customers. If you ever decide to give us another chance, we’d love to demonstrate our commitment to better service. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Well , gave registration car model still gave wrong brake discs”

Helpful Report

Posted 7 months ago

Hi Humphrey, Thank you for your review, and I’m sorry to hear that the brake discs you received didn’t match your vehicle. It’s certainly frustrating when things don’t align as expected, especially when using registration details for your order. We appreciate your feedback and will definitely look into this matter to enhance our service. If you have any further questions or need assistance, please feel free to contact our customer service team. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Ordered a fly wheel it turned up in just a open card bords box the box was ripped because the flywheel has been getting smashed around contacted gsf they said they would get back to me but haven't heard a thing”

Helpful Report

Posted 7 months ago

Hi Andrew, Thank you for taking the time to share your experience, and I'm really sorry to hear about the condition in which your flywheel arrived. We understand how important proper packaging is to ensure the parts are not damaged during transit. I appreciate you reaching out to us, and I apologize for the delay in response. Your feedback is valuable, and we'll definitely address this issue to enhance our service. If there’s anything further we can assist you with, please don’t hesitate to get in touch with us on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“so I ordered a battery. After a week I called and the man said it was lost. When he placed the new order I asked to receive tracking information and as yet I have received nothing. I have no idea of my order is on its way”

Helpful Report

Posted 7 months ago

Hi Sabastian, Thank you for your review and I apologise for the issues you've encountered with your order. It's concerning to hear that your battery was lost and that you're still waiting for tracking information. We strive for a smooth experience, and I understand how frustrating uncertainty can be. Please rest assured that we are working to resolve this as quickly as possible. If you need any immediate assistance or further updates, feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention, and we appreciate your patience. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“GSF site said the track rod ends were compatible with my vehicle. I had intended to use the typical method of counting the turns of the old ones and repeating for the new. The 'compatible' ones where 4mm shorter. Now had spend out on getting the steering reset. Very poor - beware.”

Helpful Report

Posted 7 months ago

“I like GSF and Peterborough branch is good. But when I order online I never receive an invoice and I always have to request one. It's getting really annoying.”

Helpful Report

Posted 7 months ago

Hi Sohale, Thank you for your review, and I’m glad to hear you like our Peterborough branch. I understand how frustrating it can be not to receive an invoice with your online orders. Your feedback is valued, and we’ll look into this issue to ensure a smoother experience for our customers in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“You sent me completely the wrong part for my car which didn't go down too well as I am readying my vehicle for its next MOT”

Helpful Report

Posted 7 months ago

“Paid for next day delivery and got a week later”

Helpful Report

Posted 7 months ago

Hi Jason, Thank you for your review, and I’m sorry to hear that your order didn’t arrive on the next day delivery as expected. We completely understand how frustrating this can be and appreciate you bringing this issue to our attention. Your feedback is valuable as we strive to improve our delivery services. If there’s anything we can assist you with or if you have further concerns, please don’t hesitate to contact our customer service team on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Was given the wrong part, but can't complain too much as I was offered the correct part (which turned out not to be in stock) and then a refund so I could buy it somewhere else.”

Helpful Report

Posted 7 months ago

Hi Che, Thank you for sharing your experience with us. I'm sorry to hear that you initially received the wrong part, but I’m glad you were offered a replacement and a refund. We strive to provide accurate service, and I understand how disappointing it can be when things don’t go as planned. Your feedback is invaluable, and we will use it to enhance our inventory accuracy and customer experience. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Team GSFCarParts.com

Posted 4 months ago

GSFCarParts.com is rated 4.5 based on 57,510 reviews