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GSFCarParts.com Reviews

4.5 Rating 51,717 Reviews

88 %

of reviewers recommend GSFCarParts.com

Company Reviews

Product Reviews

4.5

Based on 51,717 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 9th May 2024

Constantin Mihalcea

GSFCarParts.com 5 star review on 16th April 2024

GSFCarParts.com 5 star review on 15th March 2024

GSFCarParts.com 5 star review on 15th March 2024

GSFCarParts.com 5 star review on 26th February 2024

Desmond Lofting

GSFCarParts.com 5 star review on 7th January 2024

GSFCarParts.com 5 star review on 24th November 2023

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sent incorrect part out for my vehicle”

Posted 9 months ago

“Bought items for service wrong pads told to return items to shop and purchase another set of pads so pay twice and wait 2 weeks for refund on items wrongly ordered so double the cost off there web site”

Posted 9 months ago

“Car battery was transported & delivered to me upside down. Exactly the same thing as happened with an identical delivery from the same company (UPS) last August! On opening the box, I could see drops of battery acid on the plastic, inner lining. Last year, I burned lots of holes in a good shirt, after I removed that battery from the plastic liner, so I didn't do that this time. I just adv ised UPS - who only acknowledged my email - and GSF who didn't realise how dangerous this could be. They also suggested, without seeing the parcel, that it was only a few drops of acid which had leaked. I wonder how they worked that out. Much better would have been to acknowledge UPS's bad delivery. I'll return the battery.”

Posted 9 months ago

“Box open parts missing. Only good thing was they were quick to give me my money back.”

Posted 10 months ago

“DPD delivered to incorrect address, luckily the person it was delivered to, brought the package to me. Did speak with DPD and the told me that they would get their driver to collect from the wrong address, but didn’t happen”

Posted 10 months ago

“Bought a new stop start battery and it is letting me down and as a driving instructor not acceptable, causing me more time, money and stress trying to sort it out!”

Posted 10 months ago

“Just really bemused with this firm. Their courier is so bad I won't use them again. All went well when ordering, then when DPD got their hands on it , all went pear shaped. DPD sent me a note saying they would deliver on 6 July, but they did not turn up. They sent me an email saying they had left it on the rear porch that day, but they had not. Then they tried to deliver on 7 July but as I did not know they would and was out, they left with the package. It was a spark plug , that any sensible person would have put through my letterbox. Then I never heard from them again. I went on the DPD website to find they hadn't bothered to redeliver and have sent the part back to GSF. GSF were hopeless, never contacted DPD and had no idea what was going on. I asked them to send me a replacement by Royal mail, or a refund. They said they would refund me but so far (13 July) have not. Useless and frustrating.”

Posted 10 months ago

“Very happy with the part I ordered but two other common items were unavailable at GFS so had to go elsewhere.”

Posted 10 months ago

“I received some top mounts and there was a pet missing sent a email back to them because it was a on line and am still waiting for that part and no one has replied back to me not happy”

Posted 10 months ago

“Not happy at all returned a battery after ordering online and still haven't received a refund from 30th June 2023”

Posted 10 months ago

“Why are parts cheaper in store ? I purchased online then found out it was cheaper to buy the same item in store”

Posted 10 months ago

“Ordered brake pads and discs and air filter, Wrong discs were sent! Had to purchase the correct ones at an increased cost, no offer of compensation Or replacement. It was my first order and might be my last with GSF.”

Posted 10 months ago

“Had incorrect part delivered . Correct according to your website . Rang and discovered you didn’t have the correct part in stock . Inconvenient to say the least . I also don’t like being called “mate” by your staff .”

Posted 10 months ago

“Part didn't fit/wrong one for vehicle. Ordered online but would not accept return next day in local depot. Apparently have to get return number.... Blah blah. Costs more than item worth.”

Posted 10 months ago

“Experience was going very well until the delivery at which point my delivery was made to the wrong address.”

Posted 10 months ago

“I payed for next day delivery (24hour)... But it took 48 hours so not impressed!!!! As DPD said they had my order with in 18 hours of placing order......so how it then took another 16 plus hours I don't know....... I payed for a service I didn't get!!!!!”

Posted 10 months ago

“Website easy to use. Unfortunately I am still waiting on the car parts I ordered (it's been 8 days so far). I contacted customer service who advised apparently items where lost in transit. They have resent order but didn't even offer next day delivery as an apology. So if items arrive when they say they should, I will have waited a total of 11 days. Not the best of experiences, but I do think this isn't a common occurrence.”

Posted 10 months ago

“I ordered my car battery on 11th June and it said delivery would be 13th June. No battery turned up on 13th so I phoned and was told it would be 14th. At 18.07, after having taken a day off work and waited in all day, I checked the tracking to see a message saying that delivery had been attempted and there was nobody in!!! My husband and I were sat in the room on a sofa that directly faces the window. Nobody came anywhere near our house and certainly didn't knock on the door as our dog would have gone mental! Tracking said delivery would be attempted again the following day. When my battery finally arrived on Thursday, we discovered that the battery had been packed upside down and battery fluid had leaked everywhere.”

Posted 10 months ago

“There wasn’t any warning that the sort wasn’t in stock when I ordered this. Been waiting a month and still nothing.”

Posted 10 months ago

“Ordering parts was fine but the 1st time they were delivered the box had been opened, not split, opened! Oil container was leaking, filter had been crushed and spark plug damaged. I rejected it all. 2nd delivery attempt in the next few days was intact but had parts missing! Contacted customer services and was told that the parts were no longer available. The 1st mistake I can blame on your choice of courier but the 2nd mistake is all GSF.”

Posted 11 months ago

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GSFCarParts.com is rated 4.5 based on 51,717 reviews