GSFCarParts.com Reviews

4.5 Rating 56,342 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Main issue is the battery was not as described on the website, battery power delivered lower than advertised. Currently waiting on GSF to resolve and respond, with either replacement or at least a discount or other form of compensation, a response would be helpful as I cannot currently use the vehicle. Delivery took 7 days not 2-3 as stated this may have been due to DPD who dleivered.”

Helpful Report

Posted 8 months ago

“First parcel arrived a day late and was empty Send a replacement which arrived 2days late”

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Posted 8 months ago

“Paid for next day delivery but it did not arrive.”

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Posted 8 months ago

“Won't use again because they use Evri. Supposedly 2 day delivery, it finally turned up 8 days later.”

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Posted 8 months ago

“One item was missing, and there was lots of trouble to get it sorted. Someone promised me to send me the missing part, but never received the item only when I have contacted you again, the part has been sent.”

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Posted 9 months ago

“I was extremely dissatisfied with the delivery service I received. My order was mismanaged and because of the time it took to deliver my order, I nearly lost the opportunity for my MOT retest.”

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Posted 9 months ago

“Was sent an email as I am on their email list, there was an offer of a free umbrella to the first 250 orders for wiper blades. I ordered a pair, a box large enough to accomodate an umbrella arrived, but there was only a pair of lonely wiper blades in the bottom and no umbrella. I then sent an email to customer services, who have not yet had the decency to respond about it, saying that I had ordered the wiper blades less than 2 hours after receiving the email and found it hard to believe they had taken 250+ orders in that time. To rub more salt into the wound, the next day I get another email with the same offer stating that there are still a few umbrellas left! GSF, you need to wake up and honour your offer, I started to buy my parts from you rather than another supplier, but now will be going back.”

Helpful Report

Posted 9 months ago

“GSF CarSharts : Thought I'd use GSF for a change for the purchase of some much needed light bulbs for my Citroen, coming in at a fraction under £25, I decided to order some armorall cleaning materials to take the order over £25 and qualify for free delivery. Unfortunately, when concluding the order and trying to make payment, I was directed to select either £2.99 2-3 day express delivery or £4.99 next day delivery. The aforementioned free p&p was not available and the order could not be placed without paying for postage, even though I'd qualified for it. Needing the bulbs, i paid £2.99 and subsequently waited for the delivery, the 3 days came and went without any delivery, eventually i received an email on the 4th day confirming delivery for the 5th day, which when it arrived was incomplete. I received no correspondence regarding the missing items, no apology, no refund, nothing, so i contacted customer services, who said the items were due direct from the supplier the following day. They failed to materialise, so another call was made to customer services, my order in full was concluded 10 days after the order was placed having qualified for free delivery, but having had to pay for express 3 day delivery. 10 days, to deliver a few bulbs and some sponges, free delivery that you have to pay for having been upsold in the first place and customer services that tell you what you want to hear and then don't email you back as promised. A shower of shart...”

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Posted 9 months ago

“This is a review of the online service NOT the counter service who in Poole are exceptional. Very difficult to use the online shop, especially in my case where I had ordered a part and tried to make up the extra by buying something else to get me to the £25 free delivery. That was the most time consuming exercise and I gave up affter going round in circles. The main problem would be that the item I selected didn't seem to give clear indication of eligibility for free delivery... a simple explaination on the page would help. However, the help lines were helpful and courteous, but I think even they became confused. The worst problem and my reason for low rating has been that the delivery didn't make it the next day. This was critical to me for my plans, in the end it cost me quite a loss of income. It did arrive the following day. Information came through from the delivery company, they were very good, but the GSF part wasn't given to them until it was too late.”

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Posted 9 months ago

“Bought a 10l pack of Drivetec Adblue that supposedly came with a spout. It didn't. Ever tried pouring out of a heavy 10l bottle. Don't falsely describe items Price was good though hence 2 stars”

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Posted 9 months ago

“next day delivery took 4 working days”

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Posted 9 months ago

“Emailed me asking 'Hi "GSF Car Parts \u00a0\u200c\u00a0\u200c\u00a0\u200c\u00a0\u200c\u00a0\u200c\u00a0\u200c\u00a0\u200c\,' Not a great start. Stuff on the website is had to see what is locally avalibale just mail orders. But at least everything fits.”

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Posted 10 months ago

“Paid for next day delivery but it didn't arrive until 2 days later”

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Posted 10 months ago

“Took to long to deliver and dispatch”

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Posted 10 months ago

Hi, Thank you so much for taking the time to provide feedback. We truly appreciate your valuable input and apologise for the inconvenience caused by the delay in delivery. We understand that late deliveries can be frustrating, and please be assured that we are constantly working to improve our service. We apologise for falling short of your expectations in this instance. In order to rectify this, please reach out to us via the website and we will look to get this resolved. Once again, our deepest apologies for any inconvenience caused. Your feedback is truly valuable to us, and we appreciate your understanding. Warm regards, Daniel GSFCarParts.com Team

Posted 10 months ago

“Delivery was 2 days outside there advertised time. Ordered on Wednesday delivered the following Tuesday. Quite poor nowadays”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for taking the time to provide feedback. We truly appreciate your valuable input and apologise for the inconvenience caused by the delay in delivery. We understand that the delivery time was two days beyond our advertised timeframe, and please be assured that we are constantly working to improve our service. We apologise for falling short of your expectations in this instance. In order to rectify this, please reach out to us via the website and we will look to get this resolved. Once again, our deepest apologies for any inconvenience caused. Your feedback is truly valuable to us, and we appreciate your understanding. Warm regards, Daniel GSFCarParts.com Team

Posted 10 months ago

“I was disappointed in how long it took to deliver, I was given a delivery date and it never arrived , I know I opted free std delivery , but it was less than 3 miles from me.”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for taking the time to share your valuable feedback about your experience with GSFCarParts.com. We genuinely appreciate your input and apologise for any inconvenience caused. We completely understand your disappointment regarding the delay in delivery. We strive to ensure timely deliveries to all our customers, and we are sorry that we were unable to meet your expectations. To further improve our services, we would greatly appreciate it if you could provide us with additional details on how we can make things better for you. Your feedback is instrumental in helping us understand where we may have faltered and what we can do to enhance your experience as a customer. Once again, we want to express our gratitude for bringing this issue to our attention. Warm Regards Daniel

Posted 10 months ago

“The website was great and found the correct part (a car battery) for my vehicle. Chose to order on tthe site on the basis that the delivery was on Tuesday. Delivery didn't happen, chased Wednesday and Thursday, part arrived on Friday and staff had no real information on what was happening. When the battery turned up, it was great and the car was back on the road, but we did need the car when waiting for delivery. Shame.”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with GSFCarParts.com. We are sincerely sorry that your delivery was not as convenient or timely as expected. We understand how frustrating it must have been to wait for your car battery, especially when you needed your car during that time. We apologise for any inconvenience caused. In order to rectify these issues and prevent similar incidents from occurring in the future, we would greatly appreciate it if you could share any specific suggestions or areas we can focus on to make your next experience with us a more seamless one. Once again, thank you for your feedback and giving us the opportunity to improve. We value your business and hope to provide you with a better experience in the future. Best regards, Daniel GSFCarParts.com Team

Posted 10 months ago

“Because any "offer" via the website is "unavailable" via "GSF" website, or whoever may be offering "gsf-car-parts/company) your services on your behalf. Which is very intersting as, even though "click and collect" payment is not made untill collected in person at which time, the "online offer" is NOT accepted as "part of your counter trading agreement" !!! Which is confusing, as the whole point of any trading offer is one of a "valid offer to treat" !! accepted by one's of the acceptance "by reward and/or consideration" by "THE OFFER" An offer is ‘an expression of willingness to contract on certain terms, made with the intention that it shall become binding as soon as it is accepted by the person to whom it is addressed.’”

Helpful Report

Posted 10 months ago

Hi, Thank you for taking the time to provide us with your feedback regarding your experience at GSF Car Parts. In order for us to get the matter resolved, can you please reach out to us and advise us of the issues you have had after placing the order? Once again, thank you for your feedback and for bringing these concerns to our attention. We look forward to hearing from you and working towards a resolution. Best regards, Daniel GSFCarParts.com Team

Posted 10 months ago

“Wrong part (again). Returns are a real pain, I either have to drive 40mins to a store or print out a return form and post at my own expense.”

Helpful Report

Posted 11 months ago

Hi, Thank you for taking the time to share your experience on GSFCarParts.com. We truly appreciate your valuable feedback. Firstly, we would like to extend our sincere apologies for the inconvenience you encountered. We understand how frustrating it must be to face the hassle of returns. Please know that this is not the standard we aim to uphold, and we deeply regret any inconvenience caused. We genuinely appreciate your suggestions on how we can improve our services and make things better for our valued customers. We would be grateful if you could kindly provide us with further details on how we can enhance the return process for you. Our goal is to ensure a smooth and hassle-free experience for all our customers. Once again, we extend our heartfelt gratitude for bringing this matter to our attention. Your feedback assists us in continually improving our services and rectifying any shortcomings. We value your patronage and want to assure you that we are committed to providing a seamless shopping experience for all our customers. If there is anything else we can do to rectify the situation or if you have any further suggestions, please do not hesitate to reach out to our customer support team. We are here to assist Regards Daniel

Posted 10 months ago

“Wrong parts sent”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for taking the time to share your feedback about your recent experience with GSFCarParts.com. We truly appreciate your valuable input, as it helps us improve our service and strive for excellence. We understand how frustrating and time-consuming it can be to receive incorrect items, and we sincerely apologise. To ensure that we rectify this issue and prevent similar occurrences in the future, we would greatly appreciate if you could provide us with more details about the specific problems you encountered. Could you please let us know which parts were incorrect and if anything else went wrong during the process? Your insights will tremendously assist us in addressing and resolving these issues promptly. Once again, we extend our sincerest apologies for any inconvenience this may have caused you, and we thank you for bringing it to our attention. Rest assured, we are committed to improving our services, and your feedback is invaluable in helping us achieve our goal. Should you require any further assistance or have any additional suggestions, please do not hesitate to reach out to our customer support team.

Posted 10 months ago

GSFCarParts.com is rated 4.5 based on 56,342 reviews