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GSFCarParts.com Reviews

4.5 Rating 54,868 Reviews
88 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
2,513
 Metrics Info
4.5
Based on 54,868 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
D Berry
Verified Buyer
“Sent the wrong part that I ordered and then notified me when I recieved the part that you dont sell the part I bought on your site”
Helpful Report
Posted 10 months ago
N Batty
Verified Buyer
“Well, was completely unimpressed with my visit to the Slough store. My wiper blades would cost £70 unless I did click and collect. Which meant they would be £43. Didn't have time to do this so ordered for delivery for same price. Delivery company failed to deliver (Hermes) to correct address. Claimed a refund and bought elsewhere!!”
Helpful Report
Posted 10 months ago
I Thurlbeck
Verified Buyer
“Product was ok and package shipped quickly; but to the wrong address. It was a faff having to redirect it.”
Helpful Report
Posted 11 months ago
M Hussain
Verified Buyer
“I had to viist the shop 3 times to get the missing part. That was annoying but the rest of it was good”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Wrong part sent, returned after 4 weeks still no refund.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Ordered 2coil springs for front suspension, parts delivered 1 front and 1 rear coil. Thank you to the manager at my local branch who exchanged me the correct part.”
Helpful Report
Posted 11 months ago
E ALI
Verified Buyer
“I very upset about my order fries order get lost in the post one week later got refund second order wrong address bay the Evri delivery service however when I open the box I found wrong item in the box now I am waiting for return the item not happy at all.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Ordering process was OK but the delivery company that was used is useless, evri. Delivered my order to the wrong street and then sent a picture of a different door to where thye deliverd. One of the boxes was also damaged.”
Helpful Report
Posted 11 months ago
K Perry
Verified Buyer
“Having ordered a new car battery was given a date for delivery which happened to be 6th May, Bank Holliday which wasn't going to happen! Stayed in the next day awaitng delivery from what I expected to be your own delivery van to be sent an e-mail from Evri seying thay had received my parcel awaiting despatch. Another e-mail sent from Evri to sey there was a delay! Followed this up with GSF who said the parcel was in the London depo, & could offer a return parcel & refund, this eventualy I took up as was told by an automated call that my parcel could not be deliverd. Received my refund within 3 working days, Thanks K. Perry.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Online service was great and the support to find the right parts was perfect, where you were let down was only 1 person on a till in the Bletchley store so waited 30 mins to be served then 15 mins for them to find the parts.”
Helpful Report
Posted 11 months ago
S Meaton
Verified Buyer
“Received a parcel that I did not order, queried with online chat who essentially said if you can't bring it back dispose if it. What a waste and why when the mistake is not the customers should they take it back. A small charge from evri to collect would help your profits no end. I did return it to my local gsf depot at my own cost and time as I don't appreciate waste. I may question who I order from in the future if this is a policy.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Slow despatch of parts. Not within advertised timescales. Had to purchase elsewhere.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“I needed to return my item as it didn't fit. When I went to my nearest store to return it, the guy at the desk told me I had to call a phone number to report the return. When I called the number I was told that no agents were available to take my call. I told the guy at the desk that no agents were available and the webpage says that items can be returned at any store. Another guy stepped in, took a photo of my e-receipt on my phone and told me he was going to take care of it. He sorted it out after the weekend which was good (hense 2 stars instead of 0), but the first guys attitude and unwillingness to help did not impress.”
Helpful Report
Posted 1 year ago
M Sheen
Verified Buyer
“Incorrect parts sent, completely wrong vehicle, and sent vai EVRI, so I'm surprised it arrived at all after a failed delivery saying can't find the business park that's been around for 20 years!! Go into store and order your more likely to get the correct items first time.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Ordered battery which took some time to arrive. Opened box and had battery acid stinging my hands. Courier ,DPD left parcel on doorstep on side against label instructions. Customer services made me feel like it was my fault despite showing DPD’s own photos. Still awaiting refund which could take some time. Won’t be using GSF again”
Helpful Report
Posted 1 year ago
I Jones
Unverified Reviewer
“The part was ordered Sunday and was expected to be delivered on Tuesday. Its now Thursday and it still has not arrived. I'm desperate for my van to be back on the road.”
Helpful Report
Posted 1 year ago
J Middleton
Verified Buyer
“I ordered a start motor and what was received was not the same as described. Very disappointed.”
Helpful Report
Posted 1 year ago
R Bridgman
Verified Buyer
“I only just received my parcel it went to the wrong address and it's the wrong part. I typed the part number 6 time's and I still received the wrong part”
Helpful Report
Posted 1 year ago
D Higgins
Verified Buyer
“Your website misled me into thinking my standard delivery would the next day if I ordered before certain time. Your standard delivery took a week to arrive making me re arrange my appointment for work.”
Helpful Report
Posted 1 year ago
C Whittingham
Verified Buyer
“I paid £10 for next day delivery and it took 4 days to arrive!”
Helpful Report
Posted 1 year ago
GSFCarParts.com is rated 4.5 based on 54,868 reviews
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