GSF CarSharts :
Thought I'd use GSF for a change for the purchase of some much needed light bulbs for my Citroen, coming in at a fraction under £25, I decided to order some armorall cleaning materials to take the order over £25 and qualify for free delivery. Unfortunately, when concluding the order and trying to make payment, I was directed to select either £2.99 2-3 day express delivery or £4.99 next day delivery. The aforementioned free p&p was not available and the order could not be placed without paying for postage, even though I'd qualified for it. Needing the bulbs, i paid £2.99 and subsequently waited for the delivery, the 3 days came and went without any delivery, eventually i received an email on the 4th day confirming delivery for the 5th day, which when it arrived was incomplete. I received no correspondence regarding the missing items, no apology, no refund, nothing, so i contacted customer services, who said the items were due direct from the supplier the following day. They failed to materialise, so another call was made to customer services, my order in full was concluded 10 days after the order was placed having qualified for free delivery, but having had to pay for express 3 day delivery.
10 days, to deliver a few bulbs and some sponges, free delivery that you have to pay for having been upsold in the first place and customer services that tell you what you want to hear and then don't email you back as promised. A shower of shart...
6 months ago
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