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GSFCarParts.com Reviews

4.5 Rating 54,870 Reviews
88 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
2,514
 Metrics Info
4.5
Based on 54,870 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
A Skowron
Verified Buyer
“I ordered a battery for my car and have seen the GSF vans on a regular basis delivering parts I expected that to be the case with my part only to find out it was with UPS. I had to change the delivery date from Monday to Tuesday and they actually delivered on Wednesday. Anyway that was a bit of a side issue, the main problem was although the battery was the correct physical size and the posts were correct the top profile was different to original and so it meant the battery clamp would not fit. Luckily I was able to engineer a solution but I am sure there are many people out there that would have not been. If the part is advertised as being suitable for the vehicle it should mean in every way as far as I am concerned.”
Helpful Report
Posted 1 year ago
D Owen
Verified Buyer
“The car part that was delivered was not the correct part for my car. Even though it said it was, was different from the picture shown on the website..which was the correct part. Had to call up local store, who got the part in from another store..the guy got 2 from 2 different stores in case 1 didn't come..Good job he did as when I went to collect the one he brought out was wrong again..7 inches longer than the cable needed..luckily the 2nd one was correct. Clearly wrong items had been packaged in wrong packaging as the 2 at the store were in packaging with the correct item number but only 1 was the correct item.”
Helpful Report
Posted 1 year ago
R Mott
Verified Buyer
“Have been very pleased with GSF in the past, on this occasion in spite of providing my registration the windscreen wipers supplied were not compatible. Have returned to branch and awaiting refund.”
Helpful Report
Posted 1 year ago
D Williams
Verified Buyer
“Ordered from NI as it said it had it in stock in the local Belfast store, was sent from England and shipping of double the actual cost of the item was charged... and then to top it off... received the wrong item. Purcahsed the correct item on Amazon, was delivered for free, the next day.”
Helpful Report
Posted 1 year ago
G Swallow
Verified Buyer
“I ordered a CV boot kit for an Audi Allroad ST63ZJZ. The part you sent was the wrong size. It was too big to fit the CV joint. Luckily I was able to buy a universal boot that could be made to fit. However I have paid twice for a part. It doesnt give me confidence in GSF.”
Helpful Report
Posted 1 year ago
B Daniels
Verified Buyer
“Item has not arrived after 1 week”
Helpful Report
Posted 1 year ago
D Wharin
Verified Buyer
“The part didn't fit my vehicle.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I typed in my registration number to the website and ordered the EGR valve for my car. The part delivered didn't fit my car and Customer Services then confirmed they couldn't supply the part for my car.”
Helpful Report
Posted 1 year ago
A Boukhlifi
Verified Buyer
“Iam still waiting for my money back us I returned the parts . And the guy was at the branch was very rude and not helpful at all.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Car broke down at work, Ordered battery on line for next day delivery no issues, battery didn't turn up contacted them and was told they had no correspondence to the order. I sent the payment with a transaction number on but told them to cancel it and refund me as i had now got lift from a college to pick one up from the local ca parts place. So understanding they didn't have the correspondence and i had asked for a refund from them when it was sent as no delivery the next day. No one contacted me even though i tried to contact them there after to ask again for my refund still had no reply. Five days after i had ask to cancel and ask for refund a battery turned up at work! No one clearly listening, I spoke with the courier whom told me it would be tracked right back to sender. Only when the battery had got back to them they contacted me completely ignoring my previous emails back to them. I did get a refund on it even though it took them over a week. I wasn't impressed at all.”
Helpful Report
Posted 1 year ago
N Patrick Scott
Verified Buyer
“ordered battery friday 2 feb , next day delivery, message said tuesday del be in to sign, nothing till 7.35 pm your delivery has been moved to wednesday 10.10 to 12.10 please be in, nothing then sais be after 15.00, waited till after 4 pm rang up , small problem it will be del thursday as priority, again nothing, rang again after 10 minutes oh it is lost, do you want a refund, NO want that battery, we will re order and will be with you monday, one day delivery will be 10 days 3 days waiting in, with no calls to tell me problem”
Helpful Report
Posted 1 year ago
J Bimson
Verified Buyer
“Was promised next day delivery (on a Thursday) but part did not arrice until Monday. Car was out out of service all weekend.”
Helpful Report
Posted 1 year ago
D Jackson
Verified Buyer
“2 of the 3 parts were wrong. But it was easy to return them. :-)”
Helpful Report
Posted 1 year ago
M Pavoux
Verified Buyer
“I ordered a battery and it was leaking acid it was on the outside of the box and inside too, I didn't realise it was on my hand until it started to irritate me.as I had a bonfire going i threw the packaging on the fire and washed the battery and my hands. When I called gsf I was told to go to the nearest dealer and a refund would follow. Surely I should have been offered a replacement and the faulty battery picked up when the replacement arrived. You have not covered yourself in glory at the moment and I look forward to hearing from you soon. Also we have tried to contact you by phone and live chat and email but to no avail. Regards, Michael Pavoux.”
Helpful Report
Posted 1 year ago
A Batt
Verified Buyer
“Had been bombarded by GSF stating 10%discount on all parts, so ordered brake pads and disks from them. First, the website didn't give the promised discount, so I was disappointed. Ordered parts to be delivered and waited 2 days for them only to get a text saying that DPD had decided to dump them at the post office in town and I had to collect from there. If I'd wanted to drive to town I would have ordered click and collect and had the parts 3 days earlier. Not impressed! I should mention that this is not the first time DPD have done this with a delivery. I seems that if their driver is late or can't be bothered to deliver, dumping at some random post office is an easier option. In this case, not even the nearest post office!”
Helpful Report
Posted 1 year ago
D Bardsley
Verified Buyer
“I ordered a battery recommended by your website for my car reg. It was delivered and it was not a suitable battery. Sent back.”
Helpful Report
Posted 1 year ago
M Sheath
Verified Buyer
“Bought a battery from the online shop, which I fitted; car wouldn’t start. Wasted some money on an auto electrician as I assumed the fault was with the car. He indicated the battery was defective. Some toing and froing about returning it. Local branch (Worcester) was brilliant and v helpful, but HQ not so much. Lesson learned: buy from branch and not online unless you are a consumer rights lawyer. Got a refund, bought a battery elsewhere.”
Helpful Report
Posted 1 year ago
D Waring
Verified Buyer
“Parts came quickly, but wiper blades specified as fitting my car did not, and none of the adapters were wnything like what was needed. Wiper blades being compatible is not just about them being the same length!”
Helpful Report
Posted 1 year ago
V Kilvington
Verified Buyer
“Gsf parts are great but your delivery partner are rubbish Your ad says next day delivery but it took I ordered Thursday got Saturday Feel I was miss led”
Helpful Report
Posted 1 year ago
F Transport
Verified Buyer
“Received by delivery a van battery with sign of previous use...”
Helpful Report
Posted 1 year ago
GSFCarParts.com is rated 4.5 based on 54,870 reviews
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